Director of Clinical Services

Job responsibilities

The Director of Clinical Services, reports to the Chief Executive and is the CQC Registered Manager with a key role in enabling and monitoring compliance across regulated activities and sharing legal responsiblities in the hospice. You will be responsible for the leadership, management and ongoing development of the Clinical Services team. Additionally, you will attend Board of Trustee meetings and work alongside your colleagues in the EMT in achieving the hospices purpose to be a well led organisation delivering compassionate, specialist end of life care through an engaged and motivated workforce. The Director of Clinical Services will be responsible for enabling multidisciplinary teamwork, liaising with colleagues and teams across the hospice and for the continued development of high quality care. You will provide strong, visible and supportive leadership to your direct reports enabling them to effectively lead their teams and continually review and develop services to improve care for our patients and their families. Working as part of the EMT, the Director of Clinical Services will have an integral role in the strategic leadership of Cornwall Hospice Care. You will be expected to participate in innovation and development including contributing to shaping the vision and strategy of the hospice, incorporating clinical governance and clinical risk management. You will be expected to build positive relationships with other providers, commissioners and regulators of palliative, end of life, health and social care.

Qualifications

Essential

• Educated to a degree level in a health-related subject, or significant
• demonstrable competence.
• Evidence of continuous personal development.
• Experience of implementing CQC regulations and frameworks as
• Registered Manager or Nominated Individual.
• Experience of working as a senior manager in a care delivery
• organisation in a strategic capacity.
• Substantial experience of the development and implementation of
• strategic plans in a health or social care setting.
• Proven and demonstrable leadership skills including coaching and
• mentoring experience.
• Experience of working with and being accountable to a Board of
• Trustees.
• Experience, understanding and application of the principles of clinical
• governance to drive continuous service improvement.
• Ability to undertake risk assessments in a clinical or care setting.
• Experience of clinical, care or service-related audit.
• Experience of using information derived from a variety of sources
• including; National Institute for Health and Care Excellence (NICE)
• guidance, recognised and validated palliative outcomes, clinical audits
• and incidents and patient and carer experience to drive improvement in
• clinical quality.
• Ability to lead, manage and motivate others. Knowledge of how to set and monitor a departmental budget, and
• experience of managing services to an agreed budget.
• Ability to communicate convincingly and effectively to internal and
• external stakeholders, using influencing and negotiation skills where
• necessary.
• Ability to deliver inspiring presentations and training.
• Ability to use Microsoft Office and other software packages.
• Able to meet the requirements of registration and periodic re-validation
• with a recognised professional body including DBS and CQC.
• Ability to fulfil the Registered Manager role.
• A passion for hospice and palliative care.
• An engaging personal style and ability to take an interest in all kinds of
• people.
• Calm and approachable with a good sense of humour.
• Willingness to learn and develop new skills.
• Open minded and non-judgemental.
• Trustworthy and with a high level of integrity.
• Flexible and adaptable.

Desirable

• Management qualification.
• Educated to a masters degree level in a cancer or palliative care related
• qualification.
• Significant experience in palliative and end of life care.
• Knowledge of relevant legislation, best practice and guidance relating
• to the provision of hospice care services.
• Experience as Designated Safeguarding Professional.
• Experience of managing a multi-disciplinary team.
• Experience of participating in an on-call rota and being responsive
• during unsocial hours.
• The ability to devise and maintain relevant audit processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).