The Hospital of St John and St Elizabeth

UCC Receptionist/ Administrator - Part Time

The closing date is 22 December 2025

Job summary

Candidates are advised to apply directly using the following link:

https://hje.kallidusrecruit.com/vacancyinformation.aspx?vguid=ca530183-9702-4fa9-8fde-a363b3b4e69f

Please note, only applications received through the employer's website will be reviewed.

We are looking for a Reception Administrator to work within the Urgent Care Clinic team who is professional, well-organised and can provide high quality administrative support.

Main duties of the job

Ensure all patients are registered and the minimum data set captured and updated on the IT system
To ensure a first class service is delivered
Cashiering duties and Policies are adhered too
Hospital fees are invoiced and payment taken and records updated
Liaise with nursing staff to ensure smooth running of clinics and have up to date information on what is happening within the department.
Training of new staff on processes and systems within your area

About us

Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our luxury private Hospital has an international reputation for providing the highest quality of care to patients and is unique in that all profits fund our onsite Hospice, St Johns.

Date posted

02 December 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

B0263-25-0279

Job locations

60 Grove End Road

St John’s Wood

London

NW8 9NH

Job description

Job responsibilities

Receive patients and visitors to UCC in a welcoming and professional manner.

Act in a manner as to maintain and protect patient confidentiality at all times.

Proactively deal with potential situations of conflict to diffuse and prevent patient complaints.

Wear a clearly visible Identity Badge and Uniform in the workplace at all times

Answer phone calls, respond to inquiries, and route calls appropriately.

Answer UCC email when appropriate and forward to relevant staff member

Job description

Job responsibilities

Receive patients and visitors to UCC in a welcoming and professional manner.

Act in a manner as to maintain and protect patient confidentiality at all times.

Proactively deal with potential situations of conflict to diffuse and prevent patient complaints.

Wear a clearly visible Identity Badge and Uniform in the workplace at all times

Answer phone calls, respond to inquiries, and route calls appropriately.

Answer UCC email when appropriate and forward to relevant staff member

Person Specification

Experience

Desirable

Literate and numerate with a good level of education to GCSE-level (or equivalent) standard
Proven office and customer service experience in previous employment
Previous experience in a customer service role
Desirable previous experience in a clinical setting
IT literate to include windows, Microsoft Word, Excel and Access
Able to work within a team
Ability to process data and amend computerised records
Good organisational skills and able to work to tight deadlines
Ability to work in a busy environment and under pressure

Person Specification

Experience

Desirable

Literate and numerate with a good level of education to GCSE-level (or equivalent) standard
Proven office and customer service experience in previous employment
Previous experience in a customer service role
Desirable previous experience in a clinical setting
IT literate to include windows, Microsoft Word, Excel and Access
Able to work within a team
Ability to process data and amend computerised records
Good organisational skills and able to work to tight deadlines
Ability to work in a busy environment and under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)