Job summary
Candidates are advised to apply directly using the following
link:
https://hje.kallidusrecruit.com/vacancyinformation.aspx?vguid=d9768191-7009-4238-9de0-7feb79a44ba7
Please note, only applications received through the employer's
website will be reviewed.
We are seeking an experienced IT Service Delivery Manager to join our team who will be responsible for owning the end-to-end operational services for our information technology function as well as acting as a primary interface with our key stakeholders. As IT Service Delivery Manager you will be responsible for managing and planning the daily operational activities within the service delivery teams. Excellent experience in Service Transition and improvements within IT Services. Must have high-level experience across Applications, Infrastructure, Data, Cloud, Architecture, and Cyber Security.
Main duties of the job
Support and development of all IT service delivery functions and processes. To assist in maintaining the confidentiality, integrity and availability of the information assets by employing robust, best practices in managing and supporting systems and services.
About us
Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St Johns.
Job description
Job responsibilities
- Provide a proactive leadership role within IT operations.
- Ensure that the Customer Service and Service delivery personnel perform their duties to provide high-quality support.
- Ensure that SLAs are met for calls, tickets and other deliverables.
- Participate in projects and service delivery.
- Coordinate with Service delivery managers and local support personnel.
- Provide reports, updates and feedback from time to time, as requested.
- To build relationships with heads of departments, consultants and all end-users throughout the organisation.
- To provide a physically present and visible management presence to represent IT positively within the organisation
- To enhance the department's reputation and improve its service's credibility.
- To monitor, manage and take ownership of the delivery of IT services by external contractors and third-party/outsource providers.
Job description
Job responsibilities
- Provide a proactive leadership role within IT operations.
- Ensure that the Customer Service and Service delivery personnel perform their duties to provide high-quality support.
- Ensure that SLAs are met for calls, tickets and other deliverables.
- Participate in projects and service delivery.
- Coordinate with Service delivery managers and local support personnel.
- Provide reports, updates and feedback from time to time, as requested.
- To build relationships with heads of departments, consultants and all end-users throughout the organisation.
- To provide a physically present and visible management presence to represent IT positively within the organisation
- To enhance the department's reputation and improve its service's credibility.
- To monitor, manage and take ownership of the delivery of IT services by external contractors and third-party/outsource providers.
Person Specification
Criteria
Desirable
- Min of 4 GCSEs or equivalent (including English and Mathematics
- Excellent Service Management skills ITIL ITSM
- BSc in scientific or IT subject or equivalent qualification
- Ability to work as part of a multi-disciplinary team
- Good keyboard and IT-related skills
- Analytical approach and the ability to make appropriate decisions
Person Specification
Criteria
Desirable
- Min of 4 GCSEs or equivalent (including English and Mathematics
- Excellent Service Management skills ITIL ITSM
- BSc in scientific or IT subject or equivalent qualification
- Ability to work as part of a multi-disciplinary team
- Good keyboard and IT-related skills
- Analytical approach and the ability to make appropriate decisions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
