Front of House Reception Administrator

Job description

Job responsibilities

• Receive patients, clinicians, staff and other visitors to the Hospital in a welcoming and professional manner.
• Arrange appointments for in-patient and outpatient examinations, liaising with clinicians, patients and other members of the Imaging team as appropriate.
• Ensure all Request Forms and clinical documents are scanned into the RIS
• Undertake all aspects of patient registration, charging and examination scheduling using the hospital PAS and RIS systems, ensuring that all data is correct and up to date.
• Co-ordinate requests for specialised examinations with the availability of radiologists and other service providers.
• To maintain cash floats and raise invoices according to the Hospital policy

Person Specification

Qualifications

Essential

• Literate and numerate with a good level of education to GCSE-level (or equivalent) standard
• Proven office and customer service experience in previous employment
• Previous experience in a customer service role
• IT literate to include windows, Microsoft Word, Excel and Access
• Able to work within a team

Desirable

• Desirable previous experience in a clinical setting
• Ability to process data and amend computerised records
• Good organisational skills and able to work to tight deadlines
• Ability to work in a busy environment and under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)