The Hospital of St John and St Elizabeth

Outpatient Diary Coordinator

This job is now closed

Job summary

We require an enthusiastic team player to join the Outpatients Department who will be responsible for being the main point of contact in confirming and booking clinics. The post holder would be required to work Monday to Friday from 08.30 - 16.30 and flex their hours dependent on the needs of the service.

Main duties of the job

This role will involve the following duties:

Liaising with consultants and medical secretaries to build up a strong rapport and working partnership
Have a strong knowledge of the outpatient department and services and how they interact
Build a strong rapport with internal stakeholders such as the nursing team and admin teams
Be responsible for collating clinic lists to ensure they are booked on the system
Be responsible for giving ad hoc clinics and lists in the minor procedure room
Be responsible for gathering leave dates
Work towards always ensuring that requests are fulfilled where appropriate and escalating any queries to senior leaders.
Supporting the contact centre to ensure access to consultants diaries are maintained and everyone is aware who is in clinic
Filling in reports and gathering data

About us

Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St Johns.

Why apply for this role?

At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;

When you become part of the HJE Family, these are some of the benefits you will receive:

Private healthcare scheme worth up to £20,000 per year
27 days annual leave
Blue Light Card discounts
Interest-free season ticket loans
Cycle to work scheme
Free eye check-up vouchers with contribution towards lenses
Free newspaper and media subscriptions
Local Business discounts
Discount in our Hospice Charity shop
Refer a Friend scheme
Free Cinema Society Membership offering discounted tickets
Personal development and training courses
Annual events and recognition awards
Career progression and increments
For employees joining us from the NHS, we can provide continuation of your NHS pension

If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.

Date posted

16 January 2025

Pay scheme

Other

Salary

Depending on experience up to £26,652

Contract

Permanent

Working pattern

Full-time

Reference number

B0263-25-0006

Job locations

60 Grove End Road

St John’s Wood

London

NW8 9NH

Job description

Job responsibilities

Am I the right person for this role?

Previous relevant experience working in a medical/healthcare environment or undertaking similar role
Organisation skills and the ability to prioritize
Professionalism and courteousness
Excellent Customer Service Skills
Proven IT skills
The ability to work accurately and with high volume of work during peak times
The ability to work flexibly and as part of a team
Ability to ensure that all information is recorded accurately

Job description

Job responsibilities

Am I the right person for this role?

Previous relevant experience working in a medical/healthcare environment or undertaking similar role
Organisation skills and the ability to prioritize
Professionalism and courteousness
Excellent Customer Service Skills
Proven IT skills
The ability to work accurately and with high volume of work during peak times
The ability to work flexibly and as part of a team
Ability to ensure that all information is recorded accurately

Person Specification

Experience

Essential

Demonstrable experience of clerical work involving computerised systems
Demonstrable knowledge of medical terminology
Demonstrable knowledge of working in a Hospital environment

Qualifications

Essential

Well established numeracy and literacy skills (GCSE or equivalent, at grade C or above in Mathematics and English)

Desirable

Typing or word processing qualification at RSA II (or equivalent)
AMSPAR Advanced Diploma for Medical Secretaries Level 3 qualification (or equivalent)
NVQ at level 3 or above in Business Administration (or equivalent

Person Specification

Experience

Essential

Demonstrable experience of clerical work involving computerised systems
Demonstrable knowledge of medical terminology
Demonstrable knowledge of working in a Hospital environment

Qualifications

Essential

Well established numeracy and literacy skills (GCSE or equivalent, at grade C or above in Mathematics and English)

Desirable

Typing or word processing qualification at RSA II (or equivalent)
AMSPAR Advanced Diploma for Medical Secretaries Level 3 qualification (or equivalent)
NVQ at level 3 or above in Business Administration (or equivalent

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)