Job summary
An exciting opportunity has arisen for an HR Officer to join our busy People Services Team. The HR Service is part of the People Services Directorate at St. John and St. Elizabeths Hospital, which believes in the highest standards of quality care for our patients. We are looking for someone who will bring their experience, passion, and enthusiasm to enable us to consistently deliver high customer care standards for our organisation.
Standard hours will be 37.5 hours per week (5 days per week Mon-Fri on site as this is a customer facing role). Attendance will be mainly office based, some hybrid working may be discussed.
Main duties of the job
This is a key role, and the successful candidate will be responsible for the provision of generic HR administrative support, employee relations, training administration, workforce information, and HR systems management, to support the business needs of the hospital. This includes all HR transactional services affecting employee pay and liaison with our outsourced payroll provider. To act as a second-line system expert for workforce systems, including payroll, managers, and employees.
An important part of the role will be to support the senior business partner in providing advice to managers and staff on a range of employee relations matters. In addition, to assist in providing workforce system maintenance and support across all aspects of HR:
To work in collaboration with HR, recruitment, and payroll functions to ensure new entrants to the organisation and monthly changes are implemented promptly and accurately.
To assist in the preparation of workforce information reports as and when required.
About us
Located in leafy St. Johns Wood on the Jubilee line, minutes from Central London, our luxury independent hospital has an international reputation for providing the highest quality of care to patients and is unique in that all profits fund our onsite hospice, St. Johns.
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;
When you become part of the HJE Family, these are some of the benefits you will receive:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
For employees joining us from the NHS, we can provide continuation of your NHS pension
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
Job description
Job responsibilities
- To provide a support role within small team that delivers HR, Payroll, Workforce and Training functions to the organisation.
- To support the effective resolution of HR and Workforce requests in a timely, accurate and customer-focused way. The accuracy of these processes will impact the HR reporting.
- To work collaboratively with team members to provide a consistent customer experience and excellent service that maintains high levels of customer satisfaction.
- To provide support and advice to staff and managers on a range of Human Resources issues including terms and conditions of service, policies, employee relations matters relating to disciplinary and grievance investigations, sickness absence and leave management.
- To ensure the HR administrative workload is carried out efficiently and effectively. This will include prioritising own workload and re-prioritising ongoing activity to ensure priority targets are met.
- To work flexibly and be expected to seek advice when necessary but will be responsible for managing their own area of work.
- To assist the Workforce Information Officer in providing workforce information in a timely, accurate and customer-focused way.
Job description
Job responsibilities
- To provide a support role within small team that delivers HR, Payroll, Workforce and Training functions to the organisation.
- To support the effective resolution of HR and Workforce requests in a timely, accurate and customer-focused way. The accuracy of these processes will impact the HR reporting.
- To work collaboratively with team members to provide a consistent customer experience and excellent service that maintains high levels of customer satisfaction.
- To provide support and advice to staff and managers on a range of Human Resources issues including terms and conditions of service, policies, employee relations matters relating to disciplinary and grievance investigations, sickness absence and leave management.
- To ensure the HR administrative workload is carried out efficiently and effectively. This will include prioritising own workload and re-prioritising ongoing activity to ensure priority targets are met.
- To work flexibly and be expected to seek advice when necessary but will be responsible for managing their own area of work.
- To assist the Workforce Information Officer in providing workforce information in a timely, accurate and customer-focused way.
Person Specification
Qualifications
Essential
- CIPD Qualification or working towards it
- Educated to degree level or equivalent and a recognised systems qualification are desirable
- Experience of working in a Recruitment, payroll administrative role and dealing with complex pay issues accurately and professionally
Desirable
- Working within Healthcare is desirable
- Previous experience of using one or more Workforce systems and willingness to undertake further training to become proficient in systems not previously used
- Demonstrates well-founded knowledge of employment law and the ability to apply it practically to situations
- Knowledge of Employment Law and terms and conditions of service and able to provide accurate and practical advice on these terms and conditions
- Good understanding of Excel, SQL & Databases, desirable to use power BI and ability to present data
- Intermediate proficiency with Excel, including the ability to use complex formulas
- Proficiency with quantitative statistics and presentation in a user friendly way
- Knowledge of HR or other applicant tracking systems, Resource Link or other integrated HR/Payroll systems
Person Specification
Qualifications
Essential
- CIPD Qualification or working towards it
- Educated to degree level or equivalent and a recognised systems qualification are desirable
- Experience of working in a Recruitment, payroll administrative role and dealing with complex pay issues accurately and professionally
Desirable
- Working within Healthcare is desirable
- Previous experience of using one or more Workforce systems and willingness to undertake further training to become proficient in systems not previously used
- Demonstrates well-founded knowledge of employment law and the ability to apply it practically to situations
- Knowledge of Employment Law and terms and conditions of service and able to provide accurate and practical advice on these terms and conditions
- Good understanding of Excel, SQL & Databases, desirable to use power BI and ability to present data
- Intermediate proficiency with Excel, including the ability to use complex formulas
- Proficiency with quantitative statistics and presentation in a user friendly way
- Knowledge of HR or other applicant tracking systems, Resource Link or other integrated HR/Payroll systems
