Covid Vaccination: Operations Support Manager

Improving Health Limited


This job is now closed

Job summary

We are looking for a self-motivated, proactive and enthusiastic operational manager to drive the delivery of Phase 3 (Boosters) of the Covid Vaccination programme. The Operations Manager will ensure effective organisation, management, and delivery of the Covid Vaccination Service.

Main duties of the job

The Covid Vaccination Service has a number of components, outlined below. The postholder will be responsible for managing all aspects of this service, working with the Team Leader role and other team members as appropriate.

  • Clinics on site: primarily Tessa Jowell Health Centre and Lister Heath Centre
  • Practice based delivery
  • Delivery to housebound patients
  • Residents within care/residential homes
  • Patient outreach to maximise uptake in different areas/groups

About us

Improving Health Limited (IHL) is a GP federation uniting all 18 member GP practices within South Southwark, proving care to approximately 146,000 patients. Most recently, IHL has been supporting the PCN to deliver the Covid Vaccination Service DES in South Southwark.

Job description

Job responsibilities

This post holder will:

be responsible for management of this service ensuring a high level of performance in line with contractual requirements including planning, operational delivery, staffing, finance, quality assurance and reporting

work effectively with clinical leads, staff and management leads within the Vaccination service and GP Federation

ensure effective policies and procedures are developed and implemented to underpin, safe, high quality and effective services

work with IHLs member practices, commissioners and other relevant stakeholders/providers to ensure the service delivers on required objectives

seek to continuously improve services and contribute to service review and development The post holder may be requested to take responsibility for the operational organisation and delivery of other agreed IHL contracts and initiatives as appropriate.

Person Specification



  • Educated to degree or equivalent qualification or
  • significant experience of working at a similar level in
  • primary care
  • Evidence of continued professional development



  • Demonstrable experience of managing an NHS service
  • Demonstrable experience of managing individuals and teams
  • Effective leadership skills, and demonstrable ability to engage and motivate teams
  • Financial management capability
  • Excellent communication skills
  • Excellent EMIS web knowledge and skills
  • Good IT skills (Word, Excel, PowerPoint, EMIS)
  • Structured and organised
  • Critical thinking and problem solving skills
  • Further details in the attached Job Description


  • Knowledge of the primary care environment.
  • Experience of working in the NHS or another large, complex organisation
  • Experience of large scale projects and programmes
  • Knowledge and application of service improvement methodologies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Improving Health Limited


Cambridge House

1 Addington Square



Employer's website (Opens in a new tab)

For help with your application, contact:

Lyza Edney


Date posted

12 August 2021

Pay scheme





Fixed term


7 months

Working pattern

Full-time, Flexible working

Reference number


Job locations

Cambridge House

1 Addington Square



East Dulwich Grove


SE22 8EY

Supporting documents

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0300 330 1013

Outside UK:

+44 300 330 1013

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Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.