Job summary
Tenure: Permanent
Hours: 37.5 hours per week (with additional on-call
responsibilities)
Salary: £40,000 - £45,000
Location: Gateway 1, Holgate Park Drive,
York, or at any of our sites, as required
Reports to: Associate
Director/Head of Service Delivery
As Nimbuscare enters an exciting new chapter in its
journey, we are seeking an exceptional Service Manager to help shape the future
of high-quality, patient-centred care across York and North Yorkshire.
This is a unique opportunity to step into a
visible, high-impact leadership role within one of the regions most
forward-thinking healthcare organisations. Youll be part of a dynamic,
values-led team committed to innovation, collaboration, and excellence.
About the Role
As Service Manager, youll take operational leadership for services within your
directorate , ensuring they run efficiently, perform to a high standard, and
continue to meet the evolving needs of our patients and communities.
You'll lead the delivery of key service
improvements, manage performance, and oversee the successful mobilisation of
new projects and programmes. Crucially, youll also provide inspiring
day-to-day leadership, fostering a supportive, inclusive and high-performing
culture within your team.
Main duties of the job
What Were Looking For
Were looking for a confident and capable leader with a track record of operational excellence, preferably in a healthcare setting. Youll be strategic and solution-focused, but also ready to roll up your sleeves to get things done. Youll bring:
- Strong leadership and service management experience
- Proven ability to deliver performance, quality and financial targets
- Excellent project management and change delivery skills
- A collaborative, values-led approach to leading teams and services
- Passion for delivering care that is truly person-centred, responsive, and high-quality
Why Join Us?
30 days annual leave entitlement plus 8 bank holidays
Flexible working: A range of flexible working arrangements are available to support work-life balance
NHS Pension Scheme
Funded Eye-Tests for eligible employees
24/7 confidential support via Care First Zest Employee Assistance Programme
Access to a dedicated Health and Wellbeing Team
Learning and Development Opportunities
Discount Schemes: Access to a range of national and local retail discounts and staff discount on Nimbuscare's non-NHS services
Nimbuscare is at the forefront of integrated, place-based healthcare. As we evolve, we need ambitious, purpose-driven leaders to help us make a real difference. In return, youll gain the opportunity to grow, shape services at scale, and work in a fast-paced environment where your contribution matters.
About us
Nimbuscare is one of the largest 'at scale' providers of primary care in the North of England, caring for more than 250,000 patients across our 11 Member GP Practices.
We work collaboratively across the York area delivering new, innovative and sustainable health care services.
As leaders in local care, our goal is to work together across the health and care system to improve the health, wellbeing and experience of our patients/
To learn more about Nimbuscare please visit our website at www.nimbuscare/.co.uk
In line with the General Data Protection Regulation (GDPR), Nimbuscare will use and hold your personal data for the intended purpose.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.
As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview.
Job description
Job responsibilities
Main Duties and Responsibilities:
To work with the Associate Director/Head of Service Delivery to manage service activity to ensure compliance with financial targets and contractual KPIs.
To lead the implementation and management of long-term service strategies.
To be responsible for the collation of Board and stakeholder assurance/contract reporting.
To lead on the provision and delivery of high quality efficient and effective services within the Directorate, ensuring they are responsive, innovative and mee the highest performance standards.
To lead on the implementation of the CQC improvement plan for the Directorate escalating concerns where appropriate
To be responsible for all Directorate specific communication alongside the Communications Officer.
To ensure that activity and high-quality data is captured and analysed to produce performance reports for the Directorate, forecasting trends and developments that may affect service delivery and feed this back to Associate Director/Head of Service Delivery.
To respond to operational pressures using problem solving skills and resolve any systems/process changes as required.
To clarify and project manage service developments to ensure key targets are achieved providing regular feedback
In conjunction with clinical and non-clinical teams, work to identify and develop opportunities to improve service delivery, including redesign of services to deliver the best patient care/experience.
Manage and implement check-and-challenge reviews of service operating plans to ensure that they are robust and that risks are mitigated, ensuring that organisational and critical success factors are taken into consideration.
To work with key internal and external stakeholders and commissioners to ensure collaborative and effective relationships with all parties.
Responsible for managing, coordinating and monitoring expenditure and making recommendations for cost improvements where appropriate.
To develop proposals for service developments within the Directorate, ensuring that the implications of service change or developments have been accurately assessed.
Line management of direct reports ensuring regular 1-2-1s, annual appraisals, including establishing key objectives and personal development plans, as well as ensuring all statutory and mandatory training is completed as required.
- Provide and develop a working environment and open culture which fosters high morale and commitment among all staff promoting their wellbeing and personal development.
Business responsibilities:
- Maintain ethos and culture of Nimbuscare Limited.
- Positively promote Nimbuscare Limited both in and out of the workplace
- Attend educational and staff meetings as requested.
To support the introduction of new working processes to optimise quality.
- To build and maintain relationships with relevant personnel.
Learning and development:
You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:
Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.
- Make effective use of learning opportunities within and outside the workplace
- Undertake mandatory and statutory training as required.
Team working:
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
- Participate in team activities that create opportunities to improve patient care.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Confidentiality:
To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.
Health & Safety:
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified.
Equality and Diversity:
To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.
Quality:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Effectively manage own time, workload and resources.
Work within own limitations and experience.
Be aware of and co-operate with audit.
- Work effectively with individuals in other agencies to meet patients needs.
- Portray a professional image at all times.
Communication:
Communicate effectively with colleagues, patients and external parties
Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.
Other:
This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested.
The job description is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder.
Job description
Job responsibilities
Main Duties and Responsibilities:
To work with the Associate Director/Head of Service Delivery to manage service activity to ensure compliance with financial targets and contractual KPIs.
To lead the implementation and management of long-term service strategies.
To be responsible for the collation of Board and stakeholder assurance/contract reporting.
To lead on the provision and delivery of high quality efficient and effective services within the Directorate, ensuring they are responsive, innovative and mee the highest performance standards.
To lead on the implementation of the CQC improvement plan for the Directorate escalating concerns where appropriate
To be responsible for all Directorate specific communication alongside the Communications Officer.
To ensure that activity and high-quality data is captured and analysed to produce performance reports for the Directorate, forecasting trends and developments that may affect service delivery and feed this back to Associate Director/Head of Service Delivery.
To respond to operational pressures using problem solving skills and resolve any systems/process changes as required.
To clarify and project manage service developments to ensure key targets are achieved providing regular feedback
In conjunction with clinical and non-clinical teams, work to identify and develop opportunities to improve service delivery, including redesign of services to deliver the best patient care/experience.
Manage and implement check-and-challenge reviews of service operating plans to ensure that they are robust and that risks are mitigated, ensuring that organisational and critical success factors are taken into consideration.
To work with key internal and external stakeholders and commissioners to ensure collaborative and effective relationships with all parties.
Responsible for managing, coordinating and monitoring expenditure and making recommendations for cost improvements where appropriate.
To develop proposals for service developments within the Directorate, ensuring that the implications of service change or developments have been accurately assessed.
Line management of direct reports ensuring regular 1-2-1s, annual appraisals, including establishing key objectives and personal development plans, as well as ensuring all statutory and mandatory training is completed as required.
- Provide and develop a working environment and open culture which fosters high morale and commitment among all staff promoting their wellbeing and personal development.
Business responsibilities:
- Maintain ethos and culture of Nimbuscare Limited.
- Positively promote Nimbuscare Limited both in and out of the workplace
- Attend educational and staff meetings as requested.
To support the introduction of new working processes to optimise quality.
- To build and maintain relationships with relevant personnel.
Learning and development:
You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:
Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.
- Make effective use of learning opportunities within and outside the workplace
- Undertake mandatory and statutory training as required.
Team working:
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
- Participate in team activities that create opportunities to improve patient care.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Confidentiality:
To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.
Health & Safety:
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified.
Equality and Diversity:
To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.
Quality:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Effectively manage own time, workload and resources.
Work within own limitations and experience.
Be aware of and co-operate with audit.
- Work effectively with individuals in other agencies to meet patients needs.
- Portray a professional image at all times.
Communication:
Communicate effectively with colleagues, patients and external parties
Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.
Other:
This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested.
The job description is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder.
Person Specification
Knowledge/Qualifications and Skills
Essential
- Professional degree or diploma in relevant field or equivalent qualification/experience.
- Able to demonstrate a minimum of three years experience within a similar role
- Able to lead a team, leading and working in an inclusive way that maximises and values the contributions of all.
- Ability to communicate to a wide range of stakeholders.
- Ability to manage differing/conflicting demands.
- Ability to meet targets and deadlines, delivering to tight timescales deploying effective prioritisation skills.
- Ability to work to high standards of accuracy.
- Understanding of the complexities and pace of change in NHS adjacent organisations.
- Experience of managing service change and mobilisation at pace
- Sound understanding and implementation of Governance frameworks to include risk management and service improvement.
- Able to effectively manage difficult personnel and performance issues.
- Able to analyse, interpret, present complex information, reports and data, considering the impact
- Ability to develop and implement policy and procedures
- Demonstrates awareness of limits to knowledge base and escalates where required
Desirable
- Suitable and relevant leadership / management qualification.
Competencies/ Qualities/ Attributes
Essential
- Demonstrable track record of effectively managing and delivering on contracts.
- Evidence of providing leadership including service development.
- Experience with risk assessment and ongoing management
- Ability to inspire and lead others, and to establish credibility with colleagues and key stakeholders
- Able to work autonomously and under pressure.
- Able to listen and empathise.
- Commitment to CPD
- Ability to work within and build an effective team environment.
Person Specification
Knowledge/Qualifications and Skills
Essential
- Professional degree or diploma in relevant field or equivalent qualification/experience.
- Able to demonstrate a minimum of three years experience within a similar role
- Able to lead a team, leading and working in an inclusive way that maximises and values the contributions of all.
- Ability to communicate to a wide range of stakeholders.
- Ability to manage differing/conflicting demands.
- Ability to meet targets and deadlines, delivering to tight timescales deploying effective prioritisation skills.
- Ability to work to high standards of accuracy.
- Understanding of the complexities and pace of change in NHS adjacent organisations.
- Experience of managing service change and mobilisation at pace
- Sound understanding and implementation of Governance frameworks to include risk management and service improvement.
- Able to effectively manage difficult personnel and performance issues.
- Able to analyse, interpret, present complex information, reports and data, considering the impact
- Ability to develop and implement policy and procedures
- Demonstrates awareness of limits to knowledge base and escalates where required
Desirable
- Suitable and relevant leadership / management qualification.
Competencies/ Qualities/ Attributes
Essential
- Demonstrable track record of effectively managing and delivering on contracts.
- Evidence of providing leadership including service development.
- Experience with risk assessment and ongoing management
- Ability to inspire and lead others, and to establish credibility with colleagues and key stakeholders
- Able to work autonomously and under pressure.
- Able to listen and empathise.
- Commitment to CPD
- Ability to work within and build an effective team environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
