Job summary
Are you passionate about helping people and ready to make a real difference in your community?
We are expanding our Care Navigator team at Nimbuscare and looking for someone just like you motivated, compassionate, and ready to take on a rewarding challenge.
Whats the role all about?
As a Care Navigator, you will be at the heart of our multidisciplinary team, providing essential support to vulnerable and frail individuals in our community. You will be:
- A first point of contact for patients and clinicians via phone
- Coordinating appointments and updating clinical rotas
- Liaising with multiple health and care services
- Managing and processing essential documents and data
- Supporting the smooth operation of the Frailty Hub
What we are looking for:
Strong communication and prioritisation skills
A flexible, person-centered approach
Confidence in working with IT systems and handling sensitive information
Enthusiasm to learn and develop across different disciplines
Why join us?
- Be part of a friendly, supportive, and growing team
- Gain exposure to a wide range of healthcare and social care services
- Opportunities for professional development and career progression
- Enjoy flexible working hours, including set weekend shifts
If you are looking for a meaningful role where every day makes a difference, we would be delighted to hear from you.
Main duties of the job
Act as
a point of contact for individuals, families, and other healthcare professionals.
To
communicate with patients over the phone in a professional manner on behalf of
the Frailty Hub, creating a positive patient experience.
To
accurately record patient details on SystmOne clinical system, always ensuring
good attention to detail.
To deal
with patient information in a confidential manner.
To have
ability to work both independently and as part of a team in a busy office
environment
To
accurately book appointments as required, ensuring patients are fully aware of
full details and expectations and follow-up where necessary.
Efficiently
and accurately retrieving information: via all the clinical systems following
appropriate Nimbuscare policies and procedures.
To
effectively communicate information to the team in a clear, concise, and timely
manner supporting them to make fully informed decisions regarding patient care.
To deal
with administration requests from colleagues and other members of the wider
team as appropriate.
To take
full responsibility for administrative areas of work assigned to you.
To
accurately carry out all duties, effectively and efficiently in line with
guidance and protocols.
To work
flexibly to help meet the needs of Frailty Hub/YICT.
To have
a thorough knowledge and adhere to all Nimbuscare policies & procedures.
About us
Nimbuscare is a not-for-profit organisation
that aims to be a collaborative and agile provider that cares for its people
and patients. Nimbuscare is based in York and is owned by all the practices in
the city, however we deliver services over a wider footprint.
Nimbuscare deliver Urgent Care services in
collaboration with the hospital and GP practices in York, Scarborough, Whitby,
Malton and Selby. We also provide community-based frailty care, which focuses
on treating people in the community where we can. We also aim to shift services
into the community where possible, for example our community diagnostic centres
run in partnership with the Acute Trust.
We are committed to contributing towards a
better NHS based on equity, fairness, innovation, collaboration and quality.
We are part
of the system, and we are here to stay.
Nimbuscare
is committed to improving the diversity of its workforce to better reflect the
communities we serve. We welcome applications from everyone and work to promote
an inclusive supportive culture that values and celebrates our differences.
As a
Disability Confident Committed employer disabled applicants who meet the
essential criteria for this job are guaranteed an interview.
Please
advise us of any reasonable adjustments we can make to support you throughout
the recruitment process.
There is no sponsorship available for this role.
Job description
Job responsibilities
Main Duties and Responsibilities:
Liaise
with patients and external agencies both face-to-face and over the telephone to
resolve queries.
Act as
a point of contact for individuals, families, and other healthcare professionals.
To
communicate with patients over the phone in a professional manner on behalf of
the Frailty Hub, creating a positive patient experience.
To
accurately record patient details on SystmOne clinical system, always ensuring
good attention to detail.
To take
responsibility for any patient enquiry and follow through to conclusion.
To deal
with patient information in a confidential manner.
To have
ability to work both independently and as part of a team in a busy office
environment
To
accurately book appointments as required, ensuring patients are fully aware of
full details and expectations and follow-up where necessary.
Efficiently
and accurately retrieving information: via all the clinical systems following
appropriate Nimbuscare policies and procedures.
To
effectively communicate information to the team in a clear, concise, and timely
manner supporting them to make fully informed decisions regarding patient care.
To deal
with administration requests from colleagues and other members of the wider
team as appropriate.
To take
full responsibility for administrative areas of work assigned to you.
To
accurately carry out all duties, effectively and efficiently in line with
guidance and protocols.
To
ensure up to date with all Statutory and Mandatory training.
To work
flexibly to help meet the needs of Frailty Hub/YICT.
To have
a thorough knowledge and adhere to all Nimbuscare policies & procedures.
To
carry out any other duties as requested. which may from time to time be
required for the efficient running of the Frailty Hub/YICT.
Job description
Job responsibilities
Main Duties and Responsibilities:
Liaise
with patients and external agencies both face-to-face and over the telephone to
resolve queries.
Act as
a point of contact for individuals, families, and other healthcare professionals.
To
communicate with patients over the phone in a professional manner on behalf of
the Frailty Hub, creating a positive patient experience.
To
accurately record patient details on SystmOne clinical system, always ensuring
good attention to detail.
To take
responsibility for any patient enquiry and follow through to conclusion.
To deal
with patient information in a confidential manner.
To have
ability to work both independently and as part of a team in a busy office
environment
To
accurately book appointments as required, ensuring patients are fully aware of
full details and expectations and follow-up where necessary.
Efficiently
and accurately retrieving information: via all the clinical systems following
appropriate Nimbuscare policies and procedures.
To
effectively communicate information to the team in a clear, concise, and timely
manner supporting them to make fully informed decisions regarding patient care.
To deal
with administration requests from colleagues and other members of the wider
team as appropriate.
To take
full responsibility for administrative areas of work assigned to you.
To
accurately carry out all duties, effectively and efficiently in line with
guidance and protocols.
To
ensure up to date with all Statutory and Mandatory training.
To work
flexibly to help meet the needs of Frailty Hub/YICT.
To have
a thorough knowledge and adhere to all Nimbuscare policies & procedures.
To
carry out any other duties as requested. which may from time to time be
required for the efficient running of the Frailty Hub/YICT.
Person Specification
Other
Essential
- Ability to travel across various sites when required.
Experience
Essential
- Competent in the use of Microsoft Applications
- Excellent written and verbal communication skills at all levels
- Able to work well under pressure and work to a deadline
- Able to work as part of a team
- Able to use own initiative
- Be self-motivated with a can-do attitude
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing priorities
- Commitment to professional / personal development
Qualifications
Essential
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- Ability to work to high standards of accuracy
- Excellent attention to detail
- Good numeracy, administrative and organisational skills
- Excellent customer service skills
- Excellent written and verbal communication skills
- Understand and observe strict confidentiality
Desirable
- Experience of working within the NHS or general practice
- Experience in working with SystmOne
Person Specification
Other
Essential
- Ability to travel across various sites when required.
Experience
Essential
- Competent in the use of Microsoft Applications
- Excellent written and verbal communication skills at all levels
- Able to work well under pressure and work to a deadline
- Able to work as part of a team
- Able to use own initiative
- Be self-motivated with a can-do attitude
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing priorities
- Commitment to professional / personal development
Qualifications
Essential
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- Ability to work to high standards of accuracy
- Excellent attention to detail
- Good numeracy, administrative and organisational skills
- Excellent customer service skills
- Excellent written and verbal communication skills
- Understand and observe strict confidentiality
Desirable
- Experience of working within the NHS or general practice
- Experience in working with SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
