Job summary
This is an exciting opportunity to join the
Nimbuscare team in the role of Care Navigator, to support the Nimbuscare team
in the delivery of our new Urgent Care / Out of Hours contract.
You will support the smooth and efficient running of
the GP Out of Hours service, in providing operational shift support to our
clinical teams working in our centres face to face or remotely as part of our
Clinical Assessment Service (CAS).
You will liaise with Healthcare Professionals,
patients, and other colleagues to ensure a timely and high standard of care is
delivered.
You will make and receive telephone calls and will
work in line with Standard Operating Procedures.
This role contributes to the effective running of
the GP Out of Hours service across multiple locations (York, Scarborough,
Malton, Whitby and Selby)
Main duties of the job
To
actively manage the patient queue in SystmOne to ensure optimum service
delivery to patients referred from NHS 111
To
action calls received from Healthcare Professionals
To
support the clinical team with onward referrals where appropriate
To
co-ordinate patients who need to be seen F2F and where appropriate home visits
To
process routine primary care referrals
To
support the Operational Services Team with routine workload e.g. booking
patients into clinics for other contracts / services
Any
other duties and directed by the Senior Care Navigator / Urgent Care Service
Lead
About us
Nimbuscare
is a not-for-profit organisation that aims to be a collaborative and agile
provider that cares for its people and patients. Nimbuscare is based in York
and is owned by all the practices in the city, however we deliver services over
a wider footprint.
Who
are we
We
deliver Urgent Care services in collaboration with the hospital and GP practices
in York, Scarborough, Whitby, Malton and Selby. We also provide community-based
frailty care, which focuses on treating people in the community where we can.
We also aim to shift services into the community where possible, for example
our community diagnostic centres run in partnership with the Acute Trust.
We are
committed to contributing towards a better NHS based on equity, fairness,
innovation, collaboration and quality.
We are
part of the system, and we are here to stay.
Nimbuscare
is committed to improving the diversity of its workforce to better reflect the
communities we serve. We welcome applications from everyone and work to promote
an inclusive supportive culture that values and celebrates our differences.
As a
Disability Confident Committed employer disabled applicants who meet the
essential criteria for this job are guaranteed an interview.
Please
note Nimbuscare does not hold a license to sponsor any visa applications and we
are unable to provide any advice about visas
Job description
Job responsibilities
Salary
£11.75 per hour
Tenure
Permanent / Part
time / Shifts
Hours
Monday-Friday 18:00 23:00 @ Acomb Garth Community Centre
Saturday, Sunday
& BH's 08:00
16:00 / 15:00 23:00 @ Acomb Garth Community Centre
Monday- Sunday23:00 -08:00 @ York Hospital
Location:
Acomb Garth Community Care Centre, York, YO24 4LJ
Job
Summary:
This is an exciting opportunity to join the
Nimbuscare team in the role of Care Navigator, to support the Nimbuscare team
in the delivery of our new Urgent Care / Out of Hours contract.
You will support the smooth and efficient running of
the GP Out of Hours service, in providing operational shift support to our
clinical teams working in our centres face to face or remotely as part of our
Clinical Assessment Service (CAS).
You will liaise with Healthcare Professionals,
patients, and other colleagues to ensure a timely and high standard of care is
delivered.
You will make and receive telephone calls and will
work in line with Standard Operating Procedures.
This role contributes to the effective running of
the GP Out of Hours service across multiple locations (York, Scarborough,
Malton, Whitby and Selby)
Main
Duties and Responsibilities:
-
To
actively manage the patient queue in SystmOne to ensure optimum service
delivery to patients referred from NHS 111
-
To
action calls received from Healthcare Professionals
-
To
support the clinical team with onward referrals where appropriate
-
To
co-ordinate patients who need to be seen F2F and where appropriate home visits
-
To
process routine primary care referrals
-
To
support the Operational Services Team with routine workload e.g. booking
patients into clinics for other contracts / services
Any
other duties and directed by the Senior Care Navigator / Urgent Care Service
Lead
Job description
Job responsibilities
Salary
£11.75 per hour
Tenure
Permanent / Part
time / Shifts
Hours
Monday-Friday 18:00 23:00 @ Acomb Garth Community Centre
Saturday, Sunday
& BH's 08:00
16:00 / 15:00 23:00 @ Acomb Garth Community Centre
Monday- Sunday23:00 -08:00 @ York Hospital
Location:
Acomb Garth Community Care Centre, York, YO24 4LJ
Job
Summary:
This is an exciting opportunity to join the
Nimbuscare team in the role of Care Navigator, to support the Nimbuscare team
in the delivery of our new Urgent Care / Out of Hours contract.
You will support the smooth and efficient running of
the GP Out of Hours service, in providing operational shift support to our
clinical teams working in our centres face to face or remotely as part of our
Clinical Assessment Service (CAS).
You will liaise with Healthcare Professionals,
patients, and other colleagues to ensure a timely and high standard of care is
delivered.
You will make and receive telephone calls and will
work in line with Standard Operating Procedures.
This role contributes to the effective running of
the GP Out of Hours service across multiple locations (York, Scarborough,
Malton, Whitby and Selby)
Main
Duties and Responsibilities:
-
To
actively manage the patient queue in SystmOne to ensure optimum service
delivery to patients referred from NHS 111
-
To
action calls received from Healthcare Professionals
-
To
support the clinical team with onward referrals where appropriate
-
To
co-ordinate patients who need to be seen F2F and where appropriate home visits
-
To
process routine primary care referrals
-
To
support the Operational Services Team with routine workload e.g. booking
patients into clinics for other contracts / services
Any
other duties and directed by the Senior Care Navigator / Urgent Care Service
Lead
Person Specification
Experience
Essential
- Competent in using Microsoft Office
- Good written and verbal communication
- Able to work well under pressure
- Able to work as part of a team
- Able to use own initiative
- Be self-motivated
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing need
- Commitment to professional / personal development
Qualifications
Essential
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- Experience in working with SystmOne
- Ability to work to high standards of accuracy
- Excellent attention to detail
- Good numeracy, administrative and organisational skills
- Excellent customer service skills
- Excellent telephony skills
- Understand and observe strict confidentiality
Desirable
- Experience of working within the NHS or general practice
- Experience in processing referrals and use of Gateway
Other
Essential
- Ability to travel across various sites when required.
Person Specification
Experience
Essential
- Competent in using Microsoft Office
- Good written and verbal communication
- Able to work well under pressure
- Able to work as part of a team
- Able to use own initiative
- Be self-motivated
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing need
- Commitment to professional / personal development
Qualifications
Essential
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- Experience in working with SystmOne
- Ability to work to high standards of accuracy
- Excellent attention to detail
- Good numeracy, administrative and organisational skills
- Excellent customer service skills
- Excellent telephony skills
- Understand and observe strict confidentiality
Desirable
- Experience of working within the NHS or general practice
- Experience in processing referrals and use of Gateway
Other
Essential
- Ability to travel across various sites when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
