Receptionist / Administrative Assistant

Nimbuscare Ltd

Information:

This job is now closed

Job summary

We are looking for a Receptionist / Administrative Assistant to provide a friendly and efficient reception and administrative support service for the new Acomb Garth Community Care Centre.

Main duties of the job

Duties may vary from time to time under the direction of the General Manager, dependent on current and evolving Nimbuscare contracts - but these will include:

Providing a reception service for the centre

Interacting and communicating with patients, clinicians, and other staff – this may involve re-booking appointments, providing advice and assistance

Computer data entry/data allocation and collation; processing and recording information

Filing and retrieving paperwork both manually and electronically

Participate in meetings as required

Escalation of issues to General Manager if required e.g., facilities, H&S

Provide administrative cover in the event of holiday and sickness

Manage and prioritise own workload

Recognise and work within own competence

To provide and receive routine information verbally or electronically to inform work colleagues and key stakeholders

To demonstrate a competent level of interpersonal skills when providing information

About us

Nimbuscare is one of the largest 'at scale' providers of primary care in the North of England, caring for more than 250,000 people.

Our membership includes 11 GP Practices who are all passionate about delivering high quality local care for local people.

We work collaboratively across the York area, delivering new, innovative and sustainable health care services.

Building on the strengths of our individual member practices, we can also share the workload and meet the increasing challenges we face.

This approach allows us to share resources, expertise and services; work as one single entity to tender for services; and improve the way that services delivered by different GP practices and providers integrate.

As leaders in local care, our goal is to work together across the health and care system to improve the health, wellbeing and experience of the people we serve.

Date posted

08 June 2022

Pay scheme

Other

Salary

£19,500 a year Pro Rata - based on contracted hours

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

B0260-22-6954

Job locations

Acomb Garth

2 Oak Rise

York

YO24 4LJ


Job description

Job responsibilities

To provide a friendly and efficient reception and administrative support service for the Acomb Garth Community Health Care Centre.

Main Duties and Responsibilities:

Duties may vary from time to time under the direction of the General Manager, dependent on current and evolving Nimbuscare contracts - but these will include:

 Providing a reception service for the centre

Interacting and communicating with patients, clinicians, and other staff – this may involve re-booking appointments, providing advice and assistance

Computer data entry/data allocation and collation; processing and recording information

Filing and retrieving paperwork both manually and electronically

Participate in meetings as required

Escalation of issues to General Manager if required e.g., facilities, H & S

Provide administrative cover in the event of holiday and sickness

Manage and prioritise own workload

Recognise and work within own competence

To provide and receive routine information verbally or electronically to inform work colleagues and key stakeholders

To demonstrate a competent level of interpersonal skills when providing information

Job description

Job responsibilities

To provide a friendly and efficient reception and administrative support service for the Acomb Garth Community Health Care Centre.

Main Duties and Responsibilities:

Duties may vary from time to time under the direction of the General Manager, dependent on current and evolving Nimbuscare contracts - but these will include:

 Providing a reception service for the centre

Interacting and communicating with patients, clinicians, and other staff – this may involve re-booking appointments, providing advice and assistance

Computer data entry/data allocation and collation; processing and recording information

Filing and retrieving paperwork both manually and electronically

Participate in meetings as required

Escalation of issues to General Manager if required e.g., facilities, H & S

Provide administrative cover in the event of holiday and sickness

Manage and prioritise own workload

Recognise and work within own competence

To provide and receive routine information verbally or electronically to inform work colleagues and key stakeholders

To demonstrate a competent level of interpersonal skills when providing information

Person Specification

Qualifications

Essential

  • Level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)

Desirable

  • Experience of working within the NHS or general practice
  • NVQ Level 3 or similar in Business Administration or Office Practice
  • Experience in working with clinical systems (Systm1/EMIS)

Experience

Essential

  • Experience in a customer / patient facing environment
  • Proven customer service skills
  • Ability to work to high standards of accuracy
  • Good numeracy, administrative and organisational skills
  • Computer literate with experience using Excel and Word
  • Excellent telephony skills
  • Understand and observe strict confidentiality
  • Ability to meet targets and deadlines

Desirable

  • Experience of working within the NHS or general practice
  • NVQ Level 3 or similar in Business Administration or Office Practice
  • Experience in working with clinical systems (Systm1/EMIS)

Other

Essential

  • Competent in using Microsoft Office
  • Good written and verbal communication
  • Work well under pressure
  • Able to work as part of a team
  • Able to work unsupervised
  • Able to use own initiative.
  • Be self-motivated
  • Able to listen and empathise
  • Hard working and willing
  • Flexible and adaptable, able to work according to changing need
  • Enthusiastic
  • Commitment to professional / personal development

Hours of Work

Essential

  • Flexibility of hours for cover between 08:00 20:00
Person Specification

Qualifications

Essential

  • Level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)

Desirable

  • Experience of working within the NHS or general practice
  • NVQ Level 3 or similar in Business Administration or Office Practice
  • Experience in working with clinical systems (Systm1/EMIS)

Experience

Essential

  • Experience in a customer / patient facing environment
  • Proven customer service skills
  • Ability to work to high standards of accuracy
  • Good numeracy, administrative and organisational skills
  • Computer literate with experience using Excel and Word
  • Excellent telephony skills
  • Understand and observe strict confidentiality
  • Ability to meet targets and deadlines

Desirable

  • Experience of working within the NHS or general practice
  • NVQ Level 3 or similar in Business Administration or Office Practice
  • Experience in working with clinical systems (Systm1/EMIS)

Other

Essential

  • Competent in using Microsoft Office
  • Good written and verbal communication
  • Work well under pressure
  • Able to work as part of a team
  • Able to work unsupervised
  • Able to use own initiative.
  • Be self-motivated
  • Able to listen and empathise
  • Hard working and willing
  • Flexible and adaptable, able to work according to changing need
  • Enthusiastic
  • Commitment to professional / personal development

Hours of Work

Essential

  • Flexibility of hours for cover between 08:00 20:00

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nimbuscare Ltd

Address

Acomb Garth

2 Oak Rise

York

YO24 4LJ


Employer's website

https://www.primarycareyork.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nimbuscare Ltd

Address

Acomb Garth

2 Oak Rise

York

YO24 4LJ


Employer's website

https://www.primarycareyork.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Gemma Wensley

gemma.wensley1@nhs.net

01904557140

Date posted

08 June 2022

Pay scheme

Other

Salary

£19,500 a year Pro Rata - based on contracted hours

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

B0260-22-6954

Job locations

Acomb Garth

2 Oak Rise

York

YO24 4LJ


Supporting documents