Job summary
We are looking for a Receptionist / Administrative Assistant to provide a friendly and efficient reception and administrative
support service for the new Acomb Garth Community Care Centre.
Main duties of the job
Duties
may vary from time to time under the direction of the General Manager,
dependent on current and evolving Nimbuscare contracts - but these will include:
Providing a reception service for the centre
Interacting and communicating with patients, clinicians,
and other staff – this may involve re-booking appointments, providing advice
and assistance
Computer data entry/data allocation and
collation; processing and recording information
Filing and retrieving paperwork both manually
and electronically
Participate in meetings as required
Escalation of issues to General Manager if
required e.g., facilities, H&S
Provide administrative cover in the event of
holiday and sickness
Manage
and prioritise own workload
Recognise
and work within own competence
To
provide and receive routine information verbally or electronically to
inform work colleagues and key stakeholders
To
demonstrate a competent level of interpersonal skills when providing
information
About us
Nimbuscare is one of the largest 'at scale' providers of primary care in the North of England, caring for more than 250,000 people.
Our membership includes 11 GP Practices who are all passionate about delivering high quality local care for local people.
We work collaboratively across the York area, delivering new, innovative and sustainable health care services.
Building on the strengths of our individual member practices, we can also share the workload and meet the increasing challenges we face.
This approach allows us to share resources, expertise and services; work as one single entity to tender for services; and improve the way that services delivered by different GP practices and providers integrate.
As leaders in local care, our goal is to work together across the health and care system to improve the health, wellbeing and experience of the people we serve.
Job description
Job responsibilities
To provide a friendly and efficient reception and administrative support service for the Acomb Garth Community Health Care Centre.
Main Duties and Responsibilities:
Duties may vary from time to time under the direction of the General Manager, dependent on current and evolving Nimbuscare contracts - but these will include:
Providing a reception service for the centre
Interacting and communicating with patients, clinicians, and other staff – this may involve re-booking appointments, providing advice and assistance
Computer data entry/data allocation and collation; processing and recording information
Filing and retrieving paperwork both manually and electronically
Participate in meetings as required
Escalation of issues to General Manager if required e.g., facilities, H & S
Provide administrative cover in the event of holiday and sickness
Manage and prioritise own workload
Recognise and work within own competence
To provide and receive routine information verbally or electronically to inform work colleagues and key stakeholders
To demonstrate a competent level of interpersonal skills when providing information
Job description
Job responsibilities
To provide a friendly and efficient reception and administrative support service for the Acomb Garth Community Health Care Centre.
Main Duties and Responsibilities:
Duties may vary from time to time under the direction of the General Manager, dependent on current and evolving Nimbuscare contracts - but these will include:
Providing a reception service for the centre
Interacting and communicating with patients, clinicians, and other staff – this may involve re-booking appointments, providing advice and assistance
Computer data entry/data allocation and collation; processing and recording information
Filing and retrieving paperwork both manually and electronically
Participate in meetings as required
Escalation of issues to General Manager if required e.g., facilities, H & S
Provide administrative cover in the event of holiday and sickness
Manage and prioritise own workload
Recognise and work within own competence
To provide and receive routine information verbally or electronically to inform work colleagues and key stakeholders
To demonstrate a competent level of interpersonal skills when providing information
Person Specification
Qualifications
Essential
- Level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
Desirable
- Experience of working within the NHS or general practice
- NVQ Level 3 or similar in Business Administration or Office Practice
- Experience in working with clinical systems (Systm1/EMIS)
Experience
Essential
- Experience in a customer / patient facing environment
- Proven customer service skills
- Ability to work to high standards of accuracy
- Good numeracy, administrative and organisational skills
- Computer literate with experience using Excel and Word
- Excellent telephony skills
- Understand and observe strict confidentiality
- Ability to meet targets and deadlines
Desirable
- Experience of working within the NHS or general practice
- NVQ Level 3 or similar in Business Administration or Office Practice
- Experience in working with clinical systems (Systm1/EMIS)
Other
Essential
- Competent in using Microsoft Office
- Good written and verbal communication
- Work well under pressure
- Able to work as part of a team
- Able to work unsupervised
- Able to use own initiative.
- Be self-motivated
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing need
- Enthusiastic
- Commitment to professional / personal development
Hours of Work
Essential
- Flexibility of hours for cover between 08:00 20:00
Person Specification
Qualifications
Essential
- Level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
Desirable
- Experience of working within the NHS or general practice
- NVQ Level 3 or similar in Business Administration or Office Practice
- Experience in working with clinical systems (Systm1/EMIS)
Experience
Essential
- Experience in a customer / patient facing environment
- Proven customer service skills
- Ability to work to high standards of accuracy
- Good numeracy, administrative and organisational skills
- Computer literate with experience using Excel and Word
- Excellent telephony skills
- Understand and observe strict confidentiality
- Ability to meet targets and deadlines
Desirable
- Experience of working within the NHS or general practice
- NVQ Level 3 or similar in Business Administration or Office Practice
- Experience in working with clinical systems (Systm1/EMIS)
Other
Essential
- Competent in using Microsoft Office
- Good written and verbal communication
- Work well under pressure
- Able to work as part of a team
- Able to work unsupervised
- Able to use own initiative.
- Be self-motivated
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing need
- Enthusiastic
- Commitment to professional / personal development
Hours of Work
Essential
- Flexibility of hours for cover between 08:00 20:00
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
