Nimbuscare Ltd

Volunteer Assistant

This job is now closed

Job summary

Nimbuscare has an exciting opportunity for a temporary position to support the volunteer programme at the Vaccination Centre at Askham Bar, York.

Main duties of the job

The post holder will provide comprehensive support to the operational day to day running of the volunteers on site ensuring the rosters are filled, updated and volunteers are provided with up to date information in order to fulfil their role. The post holder will also ensure pre and post shift briefings are completed for every shift.

Due to the nature of the role, the post holder will be based on site and will be required to work on a rota where shifts may fall between 08.00-20.00 over any 7 days. Secondments are welcome subject to permission from your employing organisation and flexible working options including job shares will be considered.

About us

Nimbuscare is one of the largest 'at scale' providers of primary care in the North of England, caring for more than 250,000 people.

Our membership includes 11 GP Practices who are all passionate about delivering high quality local care for local people.

We work collaboratively across the York area, delivering new, innovative and sustainable health care services.

Building on the strengths of our individual member practices, we can also share the workload and meet the increasing challenges we face.

This approach allows us to share resources, expertise and services; work as one single entity to tender for services; and improve the way that services delivered by different GP practices and providers integrate.

As leaders in local care, our goal is to work together across the health and care system to improve the health, wellbeing and experience of the people we serve.

Date posted

24 February 2021

Pay scheme

Other

Salary

£19,320 a year

Contract

Fixed term

Duration

6 months

Working pattern

Flexible working

Reference number

B0260-21-3748

Job locations

Askham Bar Vaccination Centre

Dringhouses

York

YO24 1LW

Job description

Job responsibilities

This is a key role in supporting effective service provision, the duties and responsibilities listed below are not intended to be exhaustive, but are set out to indicate the main areas of activity currently expected:

To be the main point of contact for volunteers.

Receive expressions of interest in volunteering, ensuring the timely processing of all prospective volunteers, including relevant DBS checks.

Deliver face to face induction training to Volunteers, welcoming and supporting them to ensure they are clear about their role, providing a site orientation and completing the first day checklist.

Ensure ID checks take place on volunteers first day and complete relevant on-boarding processes.

Ensure ID badges and other PPE and equipment (e.g. masks, high visibility jackets) are available for volunteers.

Provide operational oversight, dealing with issues as they arise and working with the management team to resolve.

Identify opportunities to make improvements to the volunteering programme that will improve the patient experience, support our staff, and reduce pressure on our services.

Carry out dynamic risk assessments including regular checks on volunteer stations to ensure cleanliness COVID safety and social distancing rules are being observed and that PPE is available.

Ensure Volunteer Marshals receive regular breaks including food and refreshments within safe environment, redeploying volunteers to cover breaks and maintain service delivery.

Maintain and check rotas to ensure all allocated volunteers are present for designated shifts.

Ensure all absentees are recorded and liaise with the management team to allocate additional volunteers as required.

Setting up, managing and maintaining administrative systems for managing volunteers, ensuring that information is appropriately and securely stored, filed and retrievable whilst adhering to information governance guidelines to protect personal information.

Respond to enquiries from prospective volunteers to provide information in line with protocols and procedures.

Manage personal emails and take action on delegated emails at managers request.

Provide an effective and professional service when liaising with colleagues, stakeholders and the public.

Provide support to business and project processes.

Prioritise workload and complete work to agreed deadlines.

Carry out other administrative tasks that fall within the competencies of the post holder in order to deliver the volunteer programme.

Contribute and assist with the development of new systems and processes as part of the development of quality standards within the team.

Utilise the rota booking system, including supporting volunteers with set up and shift booking, responding to queries as required.

Liaise with CVS to ensure the supply of volunteers and follow CVS policies and procedures.

Support the administration team as required.

Ensure compliance with information governance policies and procedures.

Participate in the preparation and administration of audit information for own work.