Job summary
We have two vacancies, both 30 hours per week.
An exciting opportunity has arisen for two dynamic roles each offering 30 hours per week, perfect for those looking to take the next step in their career.
To provide efficient and
comprehensive administrative safeguarding support across the deepend practices.
The post holder will work
closely with the Safeguarding Leads.
A requirement to communicate
with a wide range of health care professionals and Health, Social Care and
Educational providers from internal and external areas developing and forming
professional working relationships.
To have effective communication
skills both verbal and non-verbal when dealing with highly sensitive and
complex information, which maybe in the format of telephone conversations,
email correspondence or face to face meetings within the multidisciplinary
team.
Offer general assistance to the
practice team and project a positive and friendly image to patients and other
visitors, either in person or via the telephone.
Undertake a variety of
Safeguarding administrative duties to assist in the smooth running of practices
within the deepend practices.
Facilitate effective
communication between patients, members of the primary health care team,
secondary care and other associated agencies.
Main duties of the job
Duties and responsibilities:
Ensure staff are aware of practice safeguarding guidance and refer to it when required.
Maintain a robust safeguarding training compliance database.
Summarise notes in preparation for strategy meetings strategy meetings, conference reporting and health chronologies.
Ensure we have robust processes for the requesting of child protection conference reports, completion by GPs, and sharing with the relevant agencies.
Administrative implementation of practice safeguarding meetings.
Administrative support for immunisation and antenatal pathways.
With support from the safeguarding lead, complete actions / tasks for those children not brought where there is a significant risk of harm.
Complete significant event submissions.
Maintain child protection registers with SystmOne & EMIS.
With support from the safeguarding lead, ensure outcomes and follow up are documented where there is ongoing CSC.
Demonstrate due regard for safeguarding and promoting the welfare of Adults and Children.
About us
There are 12 Deep End practices in Middlesbrough the highest proportion across the entire NENC ICB area.
Eleven of these practices have agreed to collaborate on a more strategic and sustainable project addressing a key social determinant of health, which all practices identify as a shared priority. They intend to pool resources to deliver a unified project that improves support and care for vulnerable adults and children facing safeguarding risks and concerns.
From 2021 to 2024, Middlesbrough had the highest rate of children on a child protection plan (CPP) in England for three consecutive years. The rate of referrals for children in need (CIN) was also the highest nationally during this period.
Ensuring children grow up in a safe, secure and supportive environment is key to reducing the impact of trauma and distress in early years and the subsequent impact on adult health and well being in later years.
The impact of this work on GP surgeries in the Deep End is considerable and requires significantly more resource (compared with non-Deep End practices) to
undertake the necessary risk assessment
make appropriate referrals and enquiries
support families and carers for those identified as vulnerable but not meeting threshold for referral
ensure priority access and follow up for key services e.g childhood immunisations
liaise when needed with local authority social care services
attend key safeguarding Strategy Meetings and Case Conferences
Job description
Job responsibilities
Quality
The post-holder will strive to maintain quality within the practice, and will
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients' needs
- Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Personal and Professional Development
Take responsibility for own development, learning and performance.
Participate in an annual individual performance review and take responsibility for maintaining a record of own personal and professional development.
Knowledge, Skills and Experience
For further information regarding knowledge, skills and experience required for this role please refer to the Person Specification.
Collaborative Working
The deepend practices are focused on building relationships with other local health and social care providers for the benefit of effective Primary Care service delivery to our patient population.
Recognise the roles of other colleagues within the practices and in other organisations and their role to patient care.
Demonstrate use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. ICBs and the Local Authority).
Demonstrate ability to work as a member of a team.
Recognise personal limitations and refer to more appropriate colleague(s) when necessary.
Actively work toward developing and maintaining effective working relationships both within and outside the practice, PCNs and locality.
Foster and maintain strong links with all services across locality.
Explore the potential for collaborative working and take opportunities to initiate and sustain such relationships.
Demonstrate ability to integrate general practice with community and hospital teams.
Liaise with other stakeholders as needed for the collective benefit of patients.
Personal Management:
Recognise and work within own competence.
Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
Education, Training and Development
Participate in relevant training programmes.
Maintain a statutory and mandatory training record.
Health and Safety
The post-holder must comply at all times with the Practice at which they are working in Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
The post-holder will comply with the Data Protection Act 2018 and the Access to Health Records Act.
Confidentiality
Information relating to patients, practice business, PCN business, GP Partners and practice staff is strictly confidential. It is a condition of this employment that you will not use or disclose any confidential information obtained in accordance with the Data Protection Act 2018
Equality and Diversity
The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and service users must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
Job Description Agreement
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position.
This job description will be open to regular review and may be amended to take into account development within the deepend practices and its priorities.
This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.
Please note: We anticipate interviews will take place in person on the 13th and 14th of August.
We reserve the right to close this advert early should we receive a high volume of suitable applications.
Job description
Job responsibilities
Quality
The post-holder will strive to maintain quality within the practice, and will
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients' needs
- Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Personal and Professional Development
Take responsibility for own development, learning and performance.
Participate in an annual individual performance review and take responsibility for maintaining a record of own personal and professional development.
Knowledge, Skills and Experience
For further information regarding knowledge, skills and experience required for this role please refer to the Person Specification.
Collaborative Working
The deepend practices are focused on building relationships with other local health and social care providers for the benefit of effective Primary Care service delivery to our patient population.
Recognise the roles of other colleagues within the practices and in other organisations and their role to patient care.
Demonstrate use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. ICBs and the Local Authority).
Demonstrate ability to work as a member of a team.
Recognise personal limitations and refer to more appropriate colleague(s) when necessary.
Actively work toward developing and maintaining effective working relationships both within and outside the practice, PCNs and locality.
Foster and maintain strong links with all services across locality.
Explore the potential for collaborative working and take opportunities to initiate and sustain such relationships.
Demonstrate ability to integrate general practice with community and hospital teams.
Liaise with other stakeholders as needed for the collective benefit of patients.
Personal Management:
Recognise and work within own competence.
Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
Education, Training and Development
Participate in relevant training programmes.
Maintain a statutory and mandatory training record.
Health and Safety
The post-holder must comply at all times with the Practice at which they are working in Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
The post-holder will comply with the Data Protection Act 2018 and the Access to Health Records Act.
Confidentiality
Information relating to patients, practice business, PCN business, GP Partners and practice staff is strictly confidential. It is a condition of this employment that you will not use or disclose any confidential information obtained in accordance with the Data Protection Act 2018
Equality and Diversity
The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and service users must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
Job Description Agreement
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position.
This job description will be open to regular review and may be amended to take into account development within the deepend practices and its priorities.
This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.
Please note: We anticipate interviews will take place in person on the 13th and 14th of August.
We reserve the right to close this advert early should we receive a high volume of suitable applications.
Person Specification
Personal Attributes and Qualities
Essential
- Ability to work flexibly and move between sites (car essential).
- Sensitive and shows empathy in difficult situations, but has the confidence to challenge respectfully.
- Ability to communicate effectively with colleagues, patients, relatives and external agencies.
- Caring attitude to patients and staff.
- Must value and appreciate the worth of others.
- Progressive, forward-thinking attitude.
- Commitment to continuing education and professional development.
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
Experience
Essential
- Experience of working in a healthcare or social care setting/General Practice.
- High level of accuracy in presentation of information..
- Experience of using Microsoft Office.
- Attention to accuracy and details on a consistent basis.
Desirable
- Experience of working in a safeguarding role in a healthcare setting.
- Demonstrate experience of risk assessment and recording significant events.
- Experience of monitoring training compliance.
- Experience of using SystmOne / EMIS clinical system.
Values and Behaviours
Essential
- Good timekeeper
- Accepting of limitations/an awareness of when to escalate concerns
Person Specification
Personal Attributes and Qualities
Essential
- Ability to work flexibly and move between sites (car essential).
- Sensitive and shows empathy in difficult situations, but has the confidence to challenge respectfully.
- Ability to communicate effectively with colleagues, patients, relatives and external agencies.
- Caring attitude to patients and staff.
- Must value and appreciate the worth of others.
- Progressive, forward-thinking attitude.
- Commitment to continuing education and professional development.
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
Experience
Essential
- Experience of working in a healthcare or social care setting/General Practice.
- High level of accuracy in presentation of information..
- Experience of using Microsoft Office.
- Attention to accuracy and details on a consistent basis.
Desirable
- Experience of working in a safeguarding role in a healthcare setting.
- Demonstrate experience of risk assessment and recording significant events.
- Experience of monitoring training compliance.
- Experience of using SystmOne / EMIS clinical system.
Values and Behaviours
Essential
- Good timekeeper
- Accepting of limitations/an awareness of when to escalate concerns
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
