Health Care Assistant (HCA ) -Ravenscar Surgery

Job description

Job responsibilities

The Nursing Team aims to :

1. Act with integrity and complete confidentiality at all times

2. Provide patients with chronic diseases with excellent evidence based care

3. Provide a high standard of holistic evidence based care

4. Be courteous, approachable, friendly and accommodating

5. Be a patient centred service through shared decision making and good communication

6. Involve the wider Multi- Disciplinary Team as appropriate to patient needs

7. Promote continuity of care as far as possible

8. Treat all patients, carers and colleagues with dignity and respect

9. Maintain high quality care through engaging in continuous learning and training

10.Monitor and audit services to ensure service improvement.

Professional Conduct

At Ravenscar Surgery, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Primary Responsibilities

The following are the core responsibilities of the healthcare assistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Undertake new patient health checks

b. Support the practice nurse with health promotion programmes

c. Carry out baseline observations such as pulse oximitery, blood pressure, temperature, pulse rate, recording findings accurately

d. Undertake wound care, dressings and other clinical tasks as required

e. Carry out BMI checks as directed

f. Act as a chaperone as required

g. Undertake venepuncture

h. Carry out ECGs

i. Ensure specimens are recorded and ready for onward transportation

j. Provide support during minor operations as required

k. Ensure all clinical rooms are adequately stocked and prepared for each session

l. Ensure fridges are cleaned routinely in accordance with extant guidance

m. Ensure clinical waste sharps bins are replaced in accordance with the practice IPC policy

n. Deliver opportunistic health promotion where appropriate

o. Deliver vaccinations after training

Secondary Responsibilities

In addition to the primary responsibilities, the healthcare assistant may be requested to:

a. Participate in practice audit as directed by the aduit lead

b. Participate in local initiatives to enhance service delivery and patient care

c. Support and participate in shared learning within the practice

d. Complete opening and closing procedures in accordance with the duty rota

The person specification for this role is detailed overleaf.

Person Specification Healthcare Assistant

Qualifications

Essential

Desirable

Healthcare qualification (level 2 or 3) or working towards gaining equivalent level

Phlebotomy certification

Experience

Essential

Desirable

Experience of working in a primary care environment

Experience of working with the general public

Experience of working in a healthcare setting

Clinical Knowledge & Skills

Essential

Desirable

Wound Care / Removal of sutures & staples

ECGs

Venepuncture

New patient medicals inc. Height, weight, BP, Pulse

Chaperone procedure

Spirometry

Ability to record accurate clinical notes

Skills

Essential

Desirable

Excellent communication skills (written and oral)

Strong IT skills

Clear, polite telephone manner

Competent in the use of Office and Outlook

System one user skills

Effective time management (Planning & Organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Ability to follow clinical policy and procedure

Personal Qualities

Essential

Desirable

Polite and confident

Flexible and cooperative

Motivated

Problem solver with the ability to process information accurately and effectively, interpreting data as required

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to work under pressure / in stressful situations

Effectively able to communicate and understand the needs of the patient

Commitment to ongoing professional development

Effectively utilises resources

Punctual and committed to supporting the team effort

Other requirements

Essential

Desirable

Flexibility to work outside of core office hours

Disclosure Barring Service (DBS) check

Occupational Health Clearance

Person Specification

Qualifications

Essential

• Experience of working in a primary care environment
• Phlebotomy Certification
• Experience of working with the general public
• Experience of working in a healthcare setting
• ECGs
• Venepuncture
• New patient medicals inc. Height, weight, BP, Pulse
• Chaperone procedure
• Ability to record accurate clinical notes

Desirable

• Healthcare Qualification Level 2 or 3
• Spirometry
• Wound Care / Removal of sutures & staples

Experience

Essential

• 1.Polite and confident
• 2.Flexible and cooperative
• 3.Motivated
• 4.Problem solver with the ability to process information accurately and effectively, interpreting data as required
• 5.High levels of integrity and loyalty
• 6.Sensitive and empathetic in distressing situations
• 7.Ability to work under pressure / in stressful situations
• 8.Effectively able to communicate and understand the needs of the patient
• 9.Commitment to ongoing professional development
• 10.Effectively utilises resources
• 11.Punctual and committed to supporting the team effort

Desirable

• Competent in the use of Office and Outlook

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Desirable

• Occupational Health Clearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ELM Alliance LTD

Address

Redcar Primary Care Hospital

West Dyke Road

Redcar

Cleveland

TS10 4NW