Job summary
We're looking for an experienced secretary with a background of working
in a healthcare setting to support the Inpatient Unit. You will be joining our
Inpatient Clinical Admin Team, supporting the flow and care of patients across
our two Inpatient Units.
Contract: Permanent
Salary:£24,793 - £26, 444, Band 3 Competency Based Framework
Working
Pattern:30 hours per week over 4 days, between Monday Friday, 08.30-16.30
Based at:Cross-site, mainly based at Heald Green
Call to
action - How to Apply
If you would like to contribute to making a difference for a
much-loved charity, we'd love to hear from you.
Please contact Yvonne Rogers on 01614983689 (Wed Fri) or email yrogers@sah.org.uk if
more information is required.
Applicants
must be authorised to work in the UK. We are not able to offer sponsorship at
this time.
The successful candidate will be subject to a Standard/Enhanced
DBS Check, the cost of which is covered by the hospice. Any post holder within the
organisation will be expected to undertake safeguarding training appropriate to
their role and adhere to safeguarding policies and procedures. All staff must
work in accordance with their statutory roles and responsibilities in relation
to safeguarding in accordance with the Working Together to Safeguarding
Children 2023, The Care Act 2014, and Prevent Duty 2015.
Timescales
Closing
Date: 6th June 2025
Interview
Date: 17th June 2025
Main duties of the job
The Inpatient Clinical Services Secretary will:
- Provide
a comprehensive clinical administrative service to support inpatient clinical
services in the hospice setting.
- Maintain
confidentiality & data protection regarding all personal information and
hospice activity, operating within current legislation.
- Establish
and maintain excellent communication systems with internal colleagues and
external referrers/stakeholders to support timely and efficient admissions, service
provision and discharges.
- Work
closely with the Ward Clerk deputising as required in their absence.
- Work
as an effective & responsible team member, organising, managing and
prioritising own workload supporting other areas of the team as needed.
About us
At St Ann's, there's one thing that motivates us, and that's
providing excellent care and support to those living with or affected by
life-limiting illnesses.
We're continuously developing our plans for delivering outstanding
person-centered care that is innovative and evidence- based and to ensure St
Ann's is in the best shape possible for future generations.
You'll be challenged, inspired and empowered to help us achieve
our purpose and to play your part in making a difference.
Key
Benefits
- 35 days annual leave rising to 37 after 5 years and 41 after 10
years (inc. bank holidays, pro rata for part-time employees)
- Buy an additional week annual leave (pro rata for part-time)
- Health cash plan
- Contributory pension scheme up to 7% matched contribution
- Life cover
- Free parking
- Discounted lunches on site
- Flexibility to fit your work around your home life
- Meaningful work, making a difference in the lives of others
- IIP accredited employer creating the right environment for
everyone to thrive and reach their potential
Job description
Job responsibilities
The inpatient Clinical Services Secretary will:
- Be a point of contact for patients, carers & other agencies/disciplines,
communicating where there could be barriers to understanding.
- Provide comprehensive administrative services to support clinical
services in the inpatient setting, working closely with clinical and medical
colleagues and liaising with external healthcare professionals
- Be able to manage own workload effectively and efficiently, utilising
established patterns of priority to support with competing demands
- Contribute to timely and effective patient flow by supporting the administration
for admissions and discharges from the inpatient unit using the electronic
patient record.
- Support
the administration relating to the death of patients whilst on the inpatient
unit liaising with relevant external stakeholders in a timely manner.
- Support
with timely delivery of data/information requirements
- Participate
in the provision of cover and support clinical administration colleagues (staff
and volunteers) in particular working closely with the Ward Clerk deputising as
required in their absence.
- Support
clinical team leaders with ad hoc administrative tasks/projects to enable them
to focus on clinical care.
- Uphold
the hospice values and promote a culture that respects and recognizes diversity.
Job description
Job responsibilities
The inpatient Clinical Services Secretary will:
- Be a point of contact for patients, carers & other agencies/disciplines,
communicating where there could be barriers to understanding.
- Provide comprehensive administrative services to support clinical
services in the inpatient setting, working closely with clinical and medical
colleagues and liaising with external healthcare professionals
- Be able to manage own workload effectively and efficiently, utilising
established patterns of priority to support with competing demands
- Contribute to timely and effective patient flow by supporting the administration
for admissions and discharges from the inpatient unit using the electronic
patient record.
- Support
the administration relating to the death of patients whilst on the inpatient
unit liaising with relevant external stakeholders in a timely manner.
- Support
with timely delivery of data/information requirements
- Participate
in the provision of cover and support clinical administration colleagues (staff
and volunteers) in particular working closely with the Ward Clerk deputising as
required in their absence.
- Support
clinical team leaders with ad hoc administrative tasks/projects to enable them
to focus on clinical care.
- Uphold
the hospice values and promote a culture that respects and recognizes diversity.
Person Specification
Experience
Essential
- Effectively manage their time and workload
- Demonstrate experience of Microsoft packages. E.g. Word, Excel, Outlook, Teams
- Identify own development needs and show evidence of continued professional development.
- Demonstrate good oral, written communication and IT skills.
- Arrange internal and external meetings and take minutes when required
- Experience of working in a health or social care office environment would be an advantage
- Prioritise competing tasks effectively
- Evidence experience of Audio typing
- Efficiently and accurately produce and dispatch complex and detailed clinical/medical letters
- Demonstrate experience of working as a member of a team
- Demonstrate a working knowledge of Electronic Medical Record/patient database (e.g. EMIS Web), and have an understanding of updating care records, managing referrals, uploading correspondence and the discharge of patients.
Qualifications
Essential
- Hold GCSE or equivalent grade A-C English Language
- NVQ Level 3 in administration or RSA Level 3 or equivalent
- Medical terminology qualification or relevant experience
Person Specification
Experience
Essential
- Effectively manage their time and workload
- Demonstrate experience of Microsoft packages. E.g. Word, Excel, Outlook, Teams
- Identify own development needs and show evidence of continued professional development.
- Demonstrate good oral, written communication and IT skills.
- Arrange internal and external meetings and take minutes when required
- Experience of working in a health or social care office environment would be an advantage
- Prioritise competing tasks effectively
- Evidence experience of Audio typing
- Efficiently and accurately produce and dispatch complex and detailed clinical/medical letters
- Demonstrate experience of working as a member of a team
- Demonstrate a working knowledge of Electronic Medical Record/patient database (e.g. EMIS Web), and have an understanding of updating care records, managing referrals, uploading correspondence and the discharge of patients.
Qualifications
Essential
- Hold GCSE or equivalent grade A-C English Language
- NVQ Level 3 in administration or RSA Level 3 or equivalent
- Medical terminology qualification or relevant experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
