St Ann’s Hospice

Bank Receptionist

This job is now closed

Job summary

We're looking for a sensitive and empathetic Banks Receptionist to play a fundamental role in delivering a professional reception service to all our patients, staff and visitors.

Provide a professional first impression of our Hospice
Work closely with our nursing and Support Services teams
Effectively communicate information across all departments
Ensure good knowledge of the hospice and deal will all queries accordingly
Manage mailbox and emails in a timely fashion

Main duties of the job

Provide a courteous, professional and caring first impression of St Ann's Hospice.
Meet and greet patients and visitors into the hospice and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone.
Answer telephone queries and take messages where appropriate, transfer calls and direct visitors to the correct location.

About us

At St Ann's, there's one thing that motivates us, and that's providing excellent care and support to those living with or affected by life-limiting illnesses. Were continuously developing our plans for delivering world-class, innovative care and to ensure St Ann's is in the best shape possible for future generations. You'll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.

Contract: We are pleased to be able to offer this post as a Bank position.

Salary: St Ann's Band 2, £12.11 per hour

Working pattern: Bank (Flexible) - Provide absence cover between Monday Friday, as and when required/available

Based at: Heald Green

Free Car Parking at both St Ann's Sites

This is an exciting time to join an ambitious, much loved charity and help us achieve our goals. If you're looking for a new challenge and the opportunity to make a difference, we would love to hear from you.

Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.

The successful candidate will be subject to an Enhanced DBS Check, the cost of which is covered by the hospice. St Ann's Hospice is committed to safeguarding and promoting the welfare of adults at risk and children.

Closing date: October 19th 2024

Interview date: October 29th 2024

Date posted

09 October 2024

Pay scheme

Other

Salary

£12.11 an hour Band 2

Contract

Bank

Working pattern

Flexible working

Reference number

B0256-24-0043

Job locations

St. Anns Hospice

St. Anns Road North

Heald Green

Cheadle

Cheshire

SK8 3SZ

Job description

Job responsibilities

The Receptionist will:

Provide a professional first impression of the hospice.
Work closely with the nursing team announcing patient arrivals.
Communicate with all departments regarding visitor arrivals.
Safeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPR.
Provide information on services and retail products.
Ensure good knowledge of the hospice and be able to answer queries or questions as required.
Assist other departments as required, work permitting.
Complete all required training

Provide an excellent level of customer service
Ensure the Reception area is free from clutter

Job description

Job responsibilities

The Receptionist will:

Provide a professional first impression of the hospice.
Work closely with the nursing team announcing patient arrivals.
Communicate with all departments regarding visitor arrivals.
Safeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPR.
Provide information on services and retail products.
Ensure good knowledge of the hospice and be able to answer queries or questions as required.
Assist other departments as required, work permitting.
Complete all required training

Provide an excellent level of customer service
Ensure the Reception area is free from clutter

Person Specification

Knowledge and Skills

Essential

The Receptionist will be able to:
Appropriately escalate where necessary to the relevant staff members.
Ensure our values are following at all times.
Ensure all access/entry guidelines are followed by visitors.
Assist in an emergency situation following directions from the Nurse in Charge.
Answer phone calls and deal with enquiries.
Adapt your approach and communication techniques to meet patients specific needs.
Liaise with contractors ensuring the correct documentation is completed before they start work.

Qualifications

Essential

A general level of education to GCSE or equivalent.

Desirable

A commitment to developing IT and digital skills.

Experience

Essential

Experience of working in a customer service role.

Desirable

Experience of working in a reception role in a similar environment would be desirable.

Person Specification

Knowledge and Skills

Essential

The Receptionist will be able to:
Appropriately escalate where necessary to the relevant staff members.
Ensure our values are following at all times.
Ensure all access/entry guidelines are followed by visitors.
Assist in an emergency situation following directions from the Nurse in Charge.
Answer phone calls and deal with enquiries.
Adapt your approach and communication techniques to meet patients specific needs.
Liaise with contractors ensuring the correct documentation is completed before they start work.

Qualifications

Essential

A general level of education to GCSE or equivalent.

Desirable

A commitment to developing IT and digital skills.

Experience

Essential

Experience of working in a customer service role.

Desirable

Experience of working in a reception role in a similar environment would be desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Ann’s Hospice

Address

St. Anns Hospice

St. Anns Road North

Heald Green

Cheadle

Cheshire

SK8 3SZ

Employer's website

https://www.sah.org.uk/ (Opens in a new tab)

Employer details

Employer name

St Ann’s Hospice

Address

St. Anns Hospice

St. Anns Road North

Heald Green

Cheadle

Cheshire

SK8 3SZ

Employer's website

https://www.sah.org.uk/ (Opens in a new tab)