Receptionist

Job description

Job responsibilities

Job Title: Receptionist Location: Vernova Healthcare CIC, Macclesfield Health Hub Sunderland Street, Macclesfield, Cheshire SK11 6JL Hours: Minimum 18 hours per week (includes weekend working) with required flexibility to cover for Holidays and Sickness Salary: £18,028 per annum (pro rata for part time) Responsible to: Centre Supervisor Accountable to: Business Manager Vernova Healthcare Community Interest Company (CIC) Vernova Healthcare is based at Waters Green Medical Centre and is an Eastern Cheshire provider of NHS healthcare, investigations and surgical services, delivered by local doctors and other healthcare professionals in a community clinical environment. Vernova is owned by the 22 GP practices in the area and is fully supported by local family doctors. It is a not-for-profit Organisation and re-invests any financial surplus into patient care. Macclesfield Health Hub The Macclesfield Health Hub is a joint venture between East Cheshire NHS Trust and Vernova Healthcare Community Interest Company (CIC). It is a high quality, self-contained healthcare facility within the Waters Green Medical Centre complex in Macclesfield. It offers a range of Healthcare services provided by Vernova Healthcare, East Cheshire NHS Trust, along with services offered by other Healthcare providers. Summary of Role To be an active team member providing high quality reception and support services to patients and professionals on behalf of Vernova Healthcare CIC presenting a professional, calm, and confident manner, ensuring that the highest standards of quality customer service are maintained. To provide administrative support to all services and contribute to their smooth operation. To work flexibly to meet the needs of the service including weekends as required. To support and provide reception cover during periods of sickness and annual leave. Duties and Responsibilities Welcome patients in an equitable way, respecting diversity and direct to appropriate services presenting a calm, positive and professional manner. To answer all telephone calls and deal with enquiries efficiently in a prompt, professional and friendly manner in order that the caller receives a positive impression of the centre. To take accurate messages, checking and recording details and passing on as appropriate Respect and protect patient confidentiality in accordance with The Data Protection Act. Maintain a safe and tidy reception and waiting area In compliance with the Clinical Room Management schedule, on a session-by-session basis, ensure all rooms are set up correctly to meet the needs of the clinicians using the rooms. Liaise with other staff and appropriate Service Providers regarding clinic administration, patient appointments and other associated enquiries. Participate in the monitoring of the necessary and relevant consumable supplies within the clinical consulting and treatment rooms ensuring that adequate stocks are always maintained. Receive incoming telephone enquiries (and occasional correspondence) always ensuring that these are directed on in an appropriate and timely manner. Provide chaperone support for clinical staff if/when required Liaise with Clinical Transport services ensuring the safe and timely dispatch of clinical specimens to the hospital Facilitate the occasional card payments as required by Audiology Services. Record daily financial transactions and take end-of-day readings Participate and comply with the Health Hubs opening and closing procedure ensuring completion per day. THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND MAY, FROM TIME TO TIME, VARY WITH THE DEVELOPING REQUIREMENTS OF THE ORGANISATION. CONFIDENTIALITY While seeking treatment patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their Carers, Company staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, or other healthcare workers may only be divulged to authorised persons in accordance with the Companys Policies and Procedures relating to Confidentiality and the Protection of Personal and Sensitive Data. HEALTH AND SAFETY The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Vernova Healthcares Health and Safety Policy, to include: Using personal security systems within the workplace according to guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified appropriately. EQUALITY AND DIVERSITY The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with company procedures and policies and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings, priorities, and rights. PERSONAL/PROFESSIONAL DEVELOPMENT As part of this employment, the post-holder will participate in any training programme implemented by Vernova Healthcare CIC and that which is appropriate to the healthcare setting. Such training will include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. QUALITY The post-holder will strive to maintain quality within the company and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload, and resources. COMMUNICATION The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES The post-holder will: Apply Company Policies, Standards and Guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit when/where appropriate. PLEASE NOTE - VERNOVA HEALTHCARE CIC AND MACCLESFIELD HEALTH HUB OPERATE A NO SMOKING POLICY Postscript: This is not intended to be a comprehensive description of the duties of the post. The post holder may be required to undertake other related duties not specifically mentioned above. Any changes to this role specification will be made in consultation with the post holder. Signed.Date.. Print Name. Managers SignatureDate Print name..

Person Specification

Qualifications

Essential

• QUALIFICATIONS
• GCSE English language and maths - Grade A - C (or equivalent)

Desirable

• NVQ or similar in customer services
• European Computer Driving Licence (ECDL)

Experience

Essential

• Experience of working in a customer focused role

Desirable

• Reception work in a healthcare setting or similar environment
• Experience of Patient Administration IT Systems

Knowledge and Skills

Essential

• Excellent communication skills with patients, clinicians, and colleagues in person and by telephone.
• First class customer service skills
• IT skills all MS office software
• Able to multi-task and work with a variety of designated tasks
• Ability to action defined procedures, and to comply with policies and protocol
• Working knowledge of Data Protection and confidentiality within Healthcare
• Ability to work with accuracy, with an eye to detail approach and tasks
• Motivated team member who is able to work to objectives and achieve agreed outcomes.
• Ability to be constantly adaptable to meet the needs of the Service.
• Knowledge of equality issues and ability to promote diversity and work in a non-discriminatory way.
• Commitment to quality standards

Desirable

• Skills in using patient administration IT systems and clinical information systems.
• (e.g: PAS, EMIS)
• Knowledge of Safeguarding procedures in relation to Vulnerable Adults and Children

Specific Job Requirements

Essential

• Punctuality, reliability, and responsiveness
• Ability to work Saturdays (8am 2pm) and every Sunday (between 9am 1pm)
• Flexibility in availability ability to being able to provide cover during periods of staff sickness and absence is essential
• Able to work in a non -smoking environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Vernova Healthcare Community Interest Company

Address

Macclesfield Health Hub

Sunderland Street

Macclesfield

Cheshire

SK11 6JL

Employer's website

https://www.vernovahealthcare.org/ (Opens in a new tab)