Local Care Direct

Contact Centre Operations Administrator

The closing date is 27 November 2025

Job summary

The Contact Centre Operations Administrator will assist the Head of Contact Centre Operations and the Service Managers in ensuring the smooth running of operations.

They are pivotal to ensuring the seamless functioning of the contact centre. This involves both proactive planning and real-time problem-solving to maintain service quality and operational stability.

Main duties of the job

The role covers a variety of tasks and skills. For more information, please see the job description attached.

About us

We care about people at Local Care Direct. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together.

Our purpose is to care for people. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including: a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk-in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.

Benefits of working for Local Care Direct:
Employee Assistance Programme
Comprehensive Staff Training programme
Modern working environment with a positive atmosphere
NHS Pensions
NHS Discounts (Blue light card)
Various hours available in a 24/7 environment
Support available 24/7
Health & Wellbeing group to support staff
Supportive and Friendly teams
Annual Awards focused on raising money to support a local charity

Date posted

14 November 2025

Pay scheme

Other

Salary

£26,891 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0250-25-0053

Job locations

Local Care Direct

Longbow Close

Bradley

Huddersfield

HD2 1GQ

Job description

Job responsibilities

To find out more about this exciting opportunity, please refer to the attached job description. This can be downloaded at any time.

If you are applying internally, please quote the relevant RAF number.

Job description

Job responsibilities

To find out more about this exciting opportunity, please refer to the attached job description. This can be downloaded at any time.

If you are applying internally, please quote the relevant RAF number.

Person Specification

Qualifications

Essential

GCSE English & Maths at Grades A-C / 6 9 or equivalent

Desirable

NVQ Certification in Office Administration or Customer Service.

Knowledge

Essential

General knowledge of office management procedures

Desirable

Health Services
Health and Safety Principles

Experience

Essential

Administrative experience including maintaining office systems

Desirable

Experience of telephone duties Working in an inbound telephone-based environment
Experience of working in line with organisational values

Skills

Essential

Excellent I.T skills and proficient with Microsoft Office
Ability to plan and prioritise workload and multitask
Excellent verbal and written communication skills
Ability to work alone and make judgements
Ability to use initiative

Desirable

Recognise areas for service improvement

Person Specification

Qualifications

Essential

GCSE English & Maths at Grades A-C / 6 9 or equivalent

Desirable

NVQ Certification in Office Administration or Customer Service.

Knowledge

Essential

General knowledge of office management procedures

Desirable

Health Services
Health and Safety Principles

Experience

Essential

Administrative experience including maintaining office systems

Desirable

Experience of telephone duties Working in an inbound telephone-based environment
Experience of working in line with organisational values

Skills

Essential

Excellent I.T skills and proficient with Microsoft Office
Ability to plan and prioritise workload and multitask
Excellent verbal and written communication skills
Ability to work alone and make judgements
Ability to use initiative

Desirable

Recognise areas for service improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Local Care Direct

Address

Local Care Direct

Longbow Close

Bradley

Huddersfield

HD2 1GQ

Employer's website

https://www.localcaredirect.org/ (Opens in a new tab)

Employer details

Employer name

Local Care Direct

Address

Local Care Direct

Longbow Close

Bradley

Huddersfield

HD2 1GQ

Employer's website

https://www.localcaredirect.org/ (Opens in a new tab)