Job summary
Local Care Direct are looking for a HR Administrator to join our team.
You will be supporting all HR administrative activity ensuring that a professional approach is taken to all HR administrative functions, ensuring that all processes work effectively.
You will be working in a small busy HR team, where the culture is fast paced and needs someone who can work in a pressurised environment, who can think on their feet and use their initiative.
Main duties of the job
Key Responsibilities include:
- Providing administrative support to the HR team with internal processes, in accordance with LCD policies and procedures.
- Supporting the recruitment and on-boarding process from authorisation, advertising, arranging interviews, carrying out pre-employment checks and processing all new starter administration.
- Assisting with updating and maintaining internal HR administration systems relating to probation, performance & development reviews, sick absence management, professional registration checks etc.
- Assisting with input of information onto the electronic staff record system and set up and maintain staff files in line with departmental standards and deadlines, and with due regard to confidentiality.
- Assisting in reviewing and updating all internal HR systems and processes so that they are up to date and used accordingly.
- Acting as first point of contact for general HR queries via email, phone and in person.
- Providing assistance and support to the HR team with the day to day administration of the Pension Scheme for employed staff.
- Producing ID badges for all new employees.
- Promoting and demonstrating best practice at all times
About us
We care about people at Local Care Direct. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together.
Our purpose is to care for people. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including: a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk-in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.Benefits of working for Local Care Direct:
- Employee Assistance Programme
- Comprehensive Staff Training programme
- Modern working environment with a positive atmosphere
- NHS Pensions
- NHS Discounts (Blue light card)
- Various hours available in a 24/7 environment
- Support available 24/7
- Health & Wellbeing group to support staff
- Supportive and Friendly teams
- Annual Awards focused on raising money to support a local charity
Job description
Job responsibilities
Key responsibilities
- To provide administrative support to the HR team with internal processes, in accordance with LCD policies and procedures.
- To support the recruitment and on-boarding process from authorisation, advertising, arranging interviews, carrying out pre-employment checks and processing all new starter administration.
- To assist with updating and maintaining internal HR administration systems relating to probation, performance & development reviews, sick absence management, professional registration checks etc.
- To assist with input of information onto the electronic staff record system and set up and maintain staff files in line with departmental standards and deadlines, and with due regard to confidentiality.
- To assist in reviewing and updating all internal HR systems and processes so that they are up to date and used accordingly.
- Act as first point of contact for general HR queries via email, phone and in person.
- To provide assistance and support to the HR team with the day to day administration of the Pension Scheme for employed staff.
- To Produce ID badges for all new employees.
- To promote and demonstrate best practice at all times
Team
- To ensure adherence to legal, professional and organisational standards, policies and protocols in relation to HR processes.
- To work effectively as part of the HR team and promote and encourage an efficient and professional working environment.
- To act in a manner which is consistent with organisational values.
Communications & Relationships
- To promote effective cross-functional working and support the achievement of objectives, standards and protocols of other directorates.
- Maintain a high profile of Local Care Direct throughout all communications.
- Be responsible for building good relationships with both internal and external customers.
- Communicate effectively within the team.
- Be sensitive to the needs of colleagues.
- Provide information in an accurate and timely way.
Organisational
- To uphold and promote Local Care Direct values and ensure these are translated into working practices and service design.
- To maintain the highest standards of conduct.
- To ensure that the quality of patient care and experience is firmly at the centre of contact centre activities.
- Contribute to the development of the organisation and ensuring it remains fit for purpose at all times.
Personal Development
- Attend mandatory and refresher training sessions / undertake e-learning as required.
- To actively participate in the Performance Development Review process.
- To maintain a Personal development Plan.
Health, safety and security
- It is the individuals responsibility for the health and safety of themselves and their surrounding environment.
- To ensure adherence to Health and Safety Policy and guidelines at all times.
COMMUNICATIONS & RELATIONSHIPS
To ensure agreed lines of communication and reporting are implemented within the team to support all employees understanding LCD business plans, objectives, priorities and changes.
To promote effective cross-functional working and that the operational team supports the achievement of objectives, standards and protocols of other LCD areas.
To attend internal and external meetings representing LCD and engaging in discussions appropriate to the role and level of the post.
Job description
Job responsibilities
Key responsibilities
- To provide administrative support to the HR team with internal processes, in accordance with LCD policies and procedures.
- To support the recruitment and on-boarding process from authorisation, advertising, arranging interviews, carrying out pre-employment checks and processing all new starter administration.
- To assist with updating and maintaining internal HR administration systems relating to probation, performance & development reviews, sick absence management, professional registration checks etc.
- To assist with input of information onto the electronic staff record system and set up and maintain staff files in line with departmental standards and deadlines, and with due regard to confidentiality.
- To assist in reviewing and updating all internal HR systems and processes so that they are up to date and used accordingly.
- Act as first point of contact for general HR queries via email, phone and in person.
- To provide assistance and support to the HR team with the day to day administration of the Pension Scheme for employed staff.
- To Produce ID badges for all new employees.
- To promote and demonstrate best practice at all times
Team
- To ensure adherence to legal, professional and organisational standards, policies and protocols in relation to HR processes.
- To work effectively as part of the HR team and promote and encourage an efficient and professional working environment.
- To act in a manner which is consistent with organisational values.
Communications & Relationships
- To promote effective cross-functional working and support the achievement of objectives, standards and protocols of other directorates.
- Maintain a high profile of Local Care Direct throughout all communications.
- Be responsible for building good relationships with both internal and external customers.
- Communicate effectively within the team.
- Be sensitive to the needs of colleagues.
- Provide information in an accurate and timely way.
Organisational
- To uphold and promote Local Care Direct values and ensure these are translated into working practices and service design.
- To maintain the highest standards of conduct.
- To ensure that the quality of patient care and experience is firmly at the centre of contact centre activities.
- Contribute to the development of the organisation and ensuring it remains fit for purpose at all times.
Personal Development
- Attend mandatory and refresher training sessions / undertake e-learning as required.
- To actively participate in the Performance Development Review process.
- To maintain a Personal development Plan.
Health, safety and security
- It is the individuals responsibility for the health and safety of themselves and their surrounding environment.
- To ensure adherence to Health and Safety Policy and guidelines at all times.
COMMUNICATIONS & RELATIONSHIPS
To ensure agreed lines of communication and reporting are implemented within the team to support all employees understanding LCD business plans, objectives, priorities and changes.
To promote effective cross-functional working and that the operational team supports the achievement of objectives, standards and protocols of other LCD areas.
To attend internal and external meetings representing LCD and engaging in discussions appropriate to the role and level of the post.
Person Specification
Experience
Essential
- Administrative experience in a busy, customer-focused environment.
Desirable
- Up to date knowledge of employment law and best practice in HR issues
- Knowledge and understanding of Pensions, ideally NHS Pension Scheme
- Experience of working in a HR function
Skills
Essential
- Excellent written and verbal communication and interpersonal skills, able to deal confidently with managers and staff at all levels.
- Good organisational and prioritisation skills.
- The ability to work accurately, with attention to detail.
- Ability to meet challenging targets.
- Strong team-working skills to support HR team members in delivering an effective HR service.
- Professional and confidential approach to responsibilities.
- Able to anticipate wider consequences of decisions and know when to refer upwards.
- Ability to adopt a structured approach, understand the need for, and to follow, systems and processes.
- The ability to work under pressure. Ability to plan and prioritise a diverse and variable workload.
- Excellent IT skills Office packages (word, excel etc)
Knowledge
Essential
- Experience of dealing with a wide and diverse range of administrative issues
Qualifications
Essential
- Level 4 English (Grade C / Grade 4 or equivalent)
Desirable
- Level 4 and above in English and Maths (GCSE Grade C/Grade 4 or Equivalent)
Person Specification
Experience
Essential
- Administrative experience in a busy, customer-focused environment.
Desirable
- Up to date knowledge of employment law and best practice in HR issues
- Knowledge and understanding of Pensions, ideally NHS Pension Scheme
- Experience of working in a HR function
Skills
Essential
- Excellent written and verbal communication and interpersonal skills, able to deal confidently with managers and staff at all levels.
- Good organisational and prioritisation skills.
- The ability to work accurately, with attention to detail.
- Ability to meet challenging targets.
- Strong team-working skills to support HR team members in delivering an effective HR service.
- Professional and confidential approach to responsibilities.
- Able to anticipate wider consequences of decisions and know when to refer upwards.
- Ability to adopt a structured approach, understand the need for, and to follow, systems and processes.
- The ability to work under pressure. Ability to plan and prioritise a diverse and variable workload.
- Excellent IT skills Office packages (word, excel etc)
Knowledge
Essential
- Experience of dealing with a wide and diverse range of administrative issues
Qualifications
Essential
- Level 4 English (Grade C / Grade 4 or equivalent)
Desirable
- Level 4 and above in English and Maths (GCSE Grade C/Grade 4 or Equivalent)
