Job summary
Local Care Direct is a patient-focused social enterprise delivering CQC Good rated NHS services in the Integrated Care System for West Yorkshire. As a member of our new team of frontline clinical leads, you will join a fast-paced, innovative organisation that has a strong reputation for doing the right thing and doing it well.
As a frontline leader working in a self-managed clinical team, you will use your highly developed communication and management skills to support a multidisciplinary workforce. You will also build close relationships with senior colleagues and operational leads to collaboratively manage system pressures and make patient focused decisions.
To fill this exciting role, you will be an experienced advanced clinician with an interest in the development of clinical colleagues, as well as a motivated team player who demonstrates excellence.
This is a great opportunity, with a workforce of nearly 800 colleagues providing over 25 varied healthcare services, you will increase your experience within the healthcare sector, develop influential networks and make a real difference to your local community.
Hourly Rate: £26.50
Hours of Work: 3 posts available consisting of 36 or 28 hours per week. Rolling rota seven days per week with some weekend commitments.
Base location: Unit 2, Longbow Close, Bradley, Huddersfield, HD2 1GQ / Lexicon House, Wilmington Grove, Barrack Street, Leeds, LS7 2BQ
Main duties of the job
- Building key internal relationships across Local Care Direct
- Line management responsibilities for a group of multidisciplinary clinical staff
- Clinical audit and service improvement initiatives
- Clinical leadership within the multidisciplinary team
- Proactive and empathetic approach to people management
- Using supportive mechanisms to promote the health and wellbeing agenda
- Integral part of supporting the education agenda to deliver clinical excellence
- Working within a highly visible leadership team in hub and area services
- Working with clinical governance team to manage clinical performance
- Maintaining own CPD and awareness of other professions regulatory requirements
- Undertake personal development reviews
- Tactical Queue Support working with system leads at times of pressure in the out of hours setting to manage demand and safe service delivery within identified constraints
- Recognise and escalate concerns about events and demand impacting on individual or system wide pathways, working with operational colleagues to manage and re-distribute resource to alleviate service pressures where possible
- Acting as operational commander in the event of major incident or severe system pressures
About us
Local Care Direct is a community-owned organisation, independent, but firmly within the NHS family & committed to putting patients first. Our mission is to Care for People. As a partner within the Integrated Care System, we take on a significant role in both primary & secondary care, 24 hours a day, seven days a week, 365 days a year.
Since our formation in 2004, we have developed a broad range of support for patients, including Clinical Contact Centre services, GP Out-Of-Hours services, Urgent Treatment Centres, Walk-in Facilities, Extended Access Primary Care services, Dental Assessment and Booking service, as well as several bespoke services for our NHS partners.
Our commitment to care for people goes beyond our patients as we take steps to support both our colleagues and our local communities.
Benefits of working for Local Care Direct:
- To create this new innovative team, we will support and develop successful applicants through formal leadership and operational command training.
- Comprehensive range of learning and development opportunities with support from our Education Faculty.
- Opportunities to work additional shifts on more than 20 different services.
- Support from our Health & Wellbeing group and Mental Health First Aiders.
- Annual colleague recognition awards.
- Opportunities to support local charities.
- Access to NHS Pension and discounts.
- Feel proud working for an organisation that does the right thing.
Job description
Job responsibilities
Job Title: Clinical Team Leader (Hub & Area Services)
Team: Operations
Base Location: Bradley or Leeds, working across LCD sites as required
Line Manager: Clinical Services Manager/s
Hours of Work: Working across a 7-day period to meet the demands of the business and 365/24/7 clinical workforce.
Staff Group: Clinical
DBS Check Level Required: Enhanced with Child / Adult Barring & workforce due to providing care
Vaccination Requirement Statement:
- Covid19 double vaccination not required but recommended.
- This job has been rated as Medium Risk for requiring Hepatitis B immunisation vaccination is recommended; therefore Post Holders will be offered a Hep B immunisation.
- Flu jab recommended and will be offered.
Job Purpose:
- This is a leadership role with
supervision and first line management responsibility for the clinical workforce
within hub and area-based services.
- Working closely with clinicians
to maintain and improve performance and focussing on mentorship and supervision
of the clinical (non-GP) workforce through education, support and audit through
effective communication and engagement with teams across Local Care Direct.
- This includes Clinical Guardian
review and working with operational management to achieve necessary standards
and safe levels of service.
KEY
RESPONSIBILITIES
- Line management responsibility
for clinical staff within area or hub-based teams.
- Maintain relevant clinical
performance standards within your team and area of work.
- Undertaking the role of Tactical
Queue Support at peak times (predominantly weekends and weekday out of hour
periods) to manage demand, using a combination of process management, clinical judgement,
and triage decisions. This will entail working closely with Duty manager
colleagues, co-ordinators, and clinicians.
- Develop communication and
engagement channels to update and support staff to ensure problems are
highlighted early disseminating information from internal and external sources
that may affect professional practice and patient care.
- Review staff absence and
highlight problem areas/individuals early to minimise and prevent service
delivery problems.
- Be actively involved in
recruitment working closely with Operations to interview and support new staff
through shadowing shifts, induction activities, probation reviews and
developing action and performance management plans for staff who fall below the
expected standards.
- Participate in clinical audit
both of individual staff and to improve clinical service across Local Care
Direct in line with internal and external drivers using prescriber
qualification if held.
- Provide clinical leadership in
line with the Clinical Leadership Framework.
- Ensure active engagement with
the LCD Clinical Group.
- Be responsible for investigating
and reporting on clinical compliments, complaints and concerns raised from all
parties in line with LCD policy and standards, ensuring that positive feedback
is shared early and across Local Care Direct where warranted, engaging with the
Patient Safety Strategy to support learning from themes and trends.
- Work with operational management
to implement organisational protocol and policy at times of escalation and to
manage incidents This post is designated Operational Level within EPRR command
and control structure.
- Support CPD and ensure staff are
supported in meeting requirements for revalidation, re-certification, etc
- Maintain and develop own CPD and
professional competence with the support of a GP mentor (or more experienced
peer) through demonstrable clinical practice hours and reflection.
- Undertake regular clinical
supervision with individual team members in line with the Clinical Supervision
Policy.
- Attend regular weekly management
group meetings to update on issues arising, new organisational developments and
focus, new services, and possible challenges in the immediate future.
- Effectively plan and manage own
workload, prioritising in line with organisational demand and challenges -
reporting activities when requested whilst considering own health and wellbeing,
raising concerns early and highlighting where expectations are not being
addressed so support can be put in place where needed.
- Deputise for the Clinical
Services Manager if required.
KEY
ACCOUNTABILITIES
- Accountability for the completion
of return-to-work interviews, personal development reviews and compliance with
mandatory training in line with organisational policy for clinical staff within
area or hub based teams.
- Identify and escalate concerns
about events and demand impacting on individual or system wide patient
pathways, working closely with operational colleagues, managing, and
redistributing resources to alleviate service pressures where possible.
- Use the JESIP joint decision
making model and other tools to work collaboratively with operations to provide
clinical input when managing high demand and responding to incidents.
- Work collaboratively with the
LCD Education Faculty, contributing to support clinical excellence and drive
improvement by example as a clinical leader.
- Act as a role model for clinical
excellence and promotion of organisational values internally and externally.
COMMUNICATIONS
& RELATIONSHIPS
-
To ensure agreed lines of communication and
reporting are implemented within the team to support all employees understanding
LCD business plans, objectives, priorities, and changes.
-
To promote effective cross-functional working and
that the operational team supports the achievement of objectives, standards,
and protocols of other LCD areas.
-
To attend internal and external meetings
representing LCD and engaging in discussions appropriate to the role and level
of the post.
PATIENT
CARE
- To ensure that the quality of
patient care is firmly at the centre of the organisations objectives and
vision.
- To ensure the management and monitoring
of the highest standards or safety and quality in the delivery of healthcare
and related services and manage risk within Local Care Direct.
- Work closely with Clinical
Governance and the Quality Team to positively drive standards and maintain safe
and effective clinical practice in your area
FINANCIAL
RESOURCES
- To ensure financial policies and
procedures are maintained and the budget is adhered to and that best value for
money is achieved.
CONFIDENTIALITY
- To operate and ensure the team
operates within information governance protocols and that business
confidentiality is maintained at all times.
TRAINING
- To complete the defined company
induction programme and core training for this role and mandatory refresher
training thereafter and ensure that accurate records of training are
maintained.
INFECTION
PREVENTION AND CONTROL
- Healthcare workers have a duty
of care to patients and are expected to comply fully with the companies
Infection Prevention and Control (IP&C) policies and attend/complete IP&C
training, for personal and patient safety and for prevention of
healthcare-associated infection (HCAI). Knowledge, skills, and behaviour in the
workplace should reflect this.
SAFEGUARDING
- Individuals have a duty of care
to children and vulnerable adults that they come into contact with whilst at
work to safeguard and promote their welfare and to work to prevent, recognise,
respond, appropriately refer and record potential neglect or abuse, adhering to
the companys Safeguarding Children and Safeguarding Vulnerable Adults
policies and procedures.
MANAGING
SELF
- Ensure that
relevant professional practice is evidence based and current.
- Ensure that continual
professional development is maintained and facilitates the ability to provide
care to a high standard in a way that is both safe and cost effective.
- Ensure that mandatory training
is up to date and participate in training as appropriate.
- Effectively utilise time
management, organisational, co-ordination and if required - management
skills.
- Identify own professional
development needs through the Personal Development Review process (PDR).
The main duties and
responsibilities shown here are not exhaustive and the postholder will be
expected to carry out any reasonable activities according to the needs of the
business as directed by the line manager.
KEY
RELATIONSHIP BUILDING AND MAINTENANCE:
- Clinical workforce
- Clinical Services Manager
- Duty Managers or Area Operations
Managers
- Clinical Governance and Quality
Team
- GP Educator and PA support GP
Education Faculty Lead
- Rota Team
- UCR Manager
- IT
- Finance/Payroll
- HR
Job description
Job responsibilities
Job Title: Clinical Team Leader (Hub & Area Services)
Team: Operations
Base Location: Bradley or Leeds, working across LCD sites as required
Line Manager: Clinical Services Manager/s
Hours of Work: Working across a 7-day period to meet the demands of the business and 365/24/7 clinical workforce.
Staff Group: Clinical
DBS Check Level Required: Enhanced with Child / Adult Barring & workforce due to providing care
Vaccination Requirement Statement:
- Covid19 double vaccination not required but recommended.
- This job has been rated as Medium Risk for requiring Hepatitis B immunisation vaccination is recommended; therefore Post Holders will be offered a Hep B immunisation.
- Flu jab recommended and will be offered.
Job Purpose:
- This is a leadership role with
supervision and first line management responsibility for the clinical workforce
within hub and area-based services.
- Working closely with clinicians
to maintain and improve performance and focussing on mentorship and supervision
of the clinical (non-GP) workforce through education, support and audit through
effective communication and engagement with teams across Local Care Direct.
- This includes Clinical Guardian
review and working with operational management to achieve necessary standards
and safe levels of service.
KEY
RESPONSIBILITIES
- Line management responsibility
for clinical staff within area or hub-based teams.
- Maintain relevant clinical
performance standards within your team and area of work.
- Undertaking the role of Tactical
Queue Support at peak times (predominantly weekends and weekday out of hour
periods) to manage demand, using a combination of process management, clinical judgement,
and triage decisions. This will entail working closely with Duty manager
colleagues, co-ordinators, and clinicians.
- Develop communication and
engagement channels to update and support staff to ensure problems are
highlighted early disseminating information from internal and external sources
that may affect professional practice and patient care.
- Review staff absence and
highlight problem areas/individuals early to minimise and prevent service
delivery problems.
- Be actively involved in
recruitment working closely with Operations to interview and support new staff
through shadowing shifts, induction activities, probation reviews and
developing action and performance management plans for staff who fall below the
expected standards.
- Participate in clinical audit
both of individual staff and to improve clinical service across Local Care
Direct in line with internal and external drivers using prescriber
qualification if held.
- Provide clinical leadership in
line with the Clinical Leadership Framework.
- Ensure active engagement with
the LCD Clinical Group.
- Be responsible for investigating
and reporting on clinical compliments, complaints and concerns raised from all
parties in line with LCD policy and standards, ensuring that positive feedback
is shared early and across Local Care Direct where warranted, engaging with the
Patient Safety Strategy to support learning from themes and trends.
- Work with operational management
to implement organisational protocol and policy at times of escalation and to
manage incidents This post is designated Operational Level within EPRR command
and control structure.
- Support CPD and ensure staff are
supported in meeting requirements for revalidation, re-certification, etc
- Maintain and develop own CPD and
professional competence with the support of a GP mentor (or more experienced
peer) through demonstrable clinical practice hours and reflection.
- Undertake regular clinical
supervision with individual team members in line with the Clinical Supervision
Policy.
- Attend regular weekly management
group meetings to update on issues arising, new organisational developments and
focus, new services, and possible challenges in the immediate future.
- Effectively plan and manage own
workload, prioritising in line with organisational demand and challenges -
reporting activities when requested whilst considering own health and wellbeing,
raising concerns early and highlighting where expectations are not being
addressed so support can be put in place where needed.
- Deputise for the Clinical
Services Manager if required.
KEY
ACCOUNTABILITIES
- Accountability for the completion
of return-to-work interviews, personal development reviews and compliance with
mandatory training in line with organisational policy for clinical staff within
area or hub based teams.
- Identify and escalate concerns
about events and demand impacting on individual or system wide patient
pathways, working closely with operational colleagues, managing, and
redistributing resources to alleviate service pressures where possible.
- Use the JESIP joint decision
making model and other tools to work collaboratively with operations to provide
clinical input when managing high demand and responding to incidents.
- Work collaboratively with the
LCD Education Faculty, contributing to support clinical excellence and drive
improvement by example as a clinical leader.
- Act as a role model for clinical
excellence and promotion of organisational values internally and externally.
COMMUNICATIONS
& RELATIONSHIPS
-
To ensure agreed lines of communication and
reporting are implemented within the team to support all employees understanding
LCD business plans, objectives, priorities, and changes.
-
To promote effective cross-functional working and
that the operational team supports the achievement of objectives, standards,
and protocols of other LCD areas.
-
To attend internal and external meetings
representing LCD and engaging in discussions appropriate to the role and level
of the post.
PATIENT
CARE
- To ensure that the quality of
patient care is firmly at the centre of the organisations objectives and
vision.
- To ensure the management and monitoring
of the highest standards or safety and quality in the delivery of healthcare
and related services and manage risk within Local Care Direct.
- Work closely with Clinical
Governance and the Quality Team to positively drive standards and maintain safe
and effective clinical practice in your area
FINANCIAL
RESOURCES
- To ensure financial policies and
procedures are maintained and the budget is adhered to and that best value for
money is achieved.
CONFIDENTIALITY
- To operate and ensure the team
operates within information governance protocols and that business
confidentiality is maintained at all times.
TRAINING
- To complete the defined company
induction programme and core training for this role and mandatory refresher
training thereafter and ensure that accurate records of training are
maintained.
INFECTION
PREVENTION AND CONTROL
- Healthcare workers have a duty
of care to patients and are expected to comply fully with the companies
Infection Prevention and Control (IP&C) policies and attend/complete IP&C
training, for personal and patient safety and for prevention of
healthcare-associated infection (HCAI). Knowledge, skills, and behaviour in the
workplace should reflect this.
SAFEGUARDING
- Individuals have a duty of care
to children and vulnerable adults that they come into contact with whilst at
work to safeguard and promote their welfare and to work to prevent, recognise,
respond, appropriately refer and record potential neglect or abuse, adhering to
the companys Safeguarding Children and Safeguarding Vulnerable Adults
policies and procedures.
MANAGING
SELF
- Ensure that
relevant professional practice is evidence based and current.
- Ensure that continual
professional development is maintained and facilitates the ability to provide
care to a high standard in a way that is both safe and cost effective.
- Ensure that mandatory training
is up to date and participate in training as appropriate.
- Effectively utilise time
management, organisational, co-ordination and if required - management
skills.
- Identify own professional
development needs through the Personal Development Review process (PDR).
The main duties and
responsibilities shown here are not exhaustive and the postholder will be
expected to carry out any reasonable activities according to the needs of the
business as directed by the line manager.
KEY
RELATIONSHIP BUILDING AND MAINTENANCE:
- Clinical workforce
- Clinical Services Manager
- Duty Managers or Area Operations
Managers
- Clinical Governance and Quality
Team
- GP Educator and PA support GP
Education Faculty Lead
- Rota Team
- UCR Manager
- IT
- Finance/Payroll
- HR
Person Specification
Experience
Essential
- Current and credible recent experience in Primary and/or Urgent Care.
- Extensive clinical experience 2-3 years post qualifying as an advanced practitioner.
Desirable
- Experience of supporting and supervising learners in practice.
- Implementing change and leading others through change.
Skills
Essential
- Excellent communications skills including report writing.
- Presentation and ability to articulate vision effectively.
- Effective stakeholder relationship building.
- Developing and delivering plans and projects.
- Pragmatic approach to developing solutions / solving problems, with full risk assessment.
- Change management.
- Leadership and coaching.
- Ability to deliver to tight deadlines.
- Ability to champion equality and diversity through local policies to embed core values and patient centred care into internal and external patient and professional contacts.
Desirable
- Project Management.
- General business management.
- Experience of demand management in busy environments.
Qualifications
Essential
- Masters level clinical practitioner qualification PGDip or MSc.
- Valid current driving licence.
- Independent prescriber qualification
- Clinical Leadership qualification at Mary Seacole level or above (or equivalent) or demonstrable commitment to achieving this within 3 years of taking up role.
Knowledge
Essential
- LCD Services.
- Urgent and Primary Care Services.
- Understanding of NHS structures inc ICS.
- Knowledge of Operational Command levels.
- Awareness of policies and professional conduct requirements of professional bodies including NMC, HCPC, GPhC and Faculty of PA registration both as a group and through the GMC.
Desirable
- Relevant IT systems.
- JESIP command and control principles and joint decision model training.
Personal attributes
Essential
- Ability to attend work out of hours.
- Proactive and empathic when dealing with staff health and wellbeing issues (particularly following distressing events / incidents).
- Flexible, willing to work in areas other than main base and adaptable to change.
- Calmness under pressure.
- Approachable & positive.
- Ability to work alone and also as part of a team.
Person Specification
Experience
Essential
- Current and credible recent experience in Primary and/or Urgent Care.
- Extensive clinical experience 2-3 years post qualifying as an advanced practitioner.
Desirable
- Experience of supporting and supervising learners in practice.
- Implementing change and leading others through change.
Skills
Essential
- Excellent communications skills including report writing.
- Presentation and ability to articulate vision effectively.
- Effective stakeholder relationship building.
- Developing and delivering plans and projects.
- Pragmatic approach to developing solutions / solving problems, with full risk assessment.
- Change management.
- Leadership and coaching.
- Ability to deliver to tight deadlines.
- Ability to champion equality and diversity through local policies to embed core values and patient centred care into internal and external patient and professional contacts.
Desirable
- Project Management.
- General business management.
- Experience of demand management in busy environments.
Qualifications
Essential
- Masters level clinical practitioner qualification PGDip or MSc.
- Valid current driving licence.
- Independent prescriber qualification
- Clinical Leadership qualification at Mary Seacole level or above (or equivalent) or demonstrable commitment to achieving this within 3 years of taking up role.
Knowledge
Essential
- LCD Services.
- Urgent and Primary Care Services.
- Understanding of NHS structures inc ICS.
- Knowledge of Operational Command levels.
- Awareness of policies and professional conduct requirements of professional bodies including NMC, HCPC, GPhC and Faculty of PA registration both as a group and through the GMC.
Desirable
- Relevant IT systems.
- JESIP command and control principles and joint decision model training.
Personal attributes
Essential
- Ability to attend work out of hours.
- Proactive and empathic when dealing with staff health and wellbeing issues (particularly following distressing events / incidents).
- Flexible, willing to work in areas other than main base and adaptable to change.
- Calmness under pressure.
- Approachable & positive.
- Ability to work alone and also as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
