Public Relations & Communications Assistant Apprentice

Job description

Job responsibilities

JOB TITLE: PR & Communications Assistant Apprentice Level 4 (Higher national Certificate)

TEAM: Communications and Engagement

BASE LOCATION: Unit 14, Longbow Close, Bradley, Huddersfield, HD2 1GQ

LINE MANAGER: Communications and Engagement Manager

HOURS OF WORK: 37.5

STAFF GROUP: Corporate

DBS CHECK Level Required: None

VACCINATION REQUIREMENT STATEMENT:

• Covid19 vaccination recommended.
• Flu jab recommended and will be offered for free.

JOB PURPOSE:

As Local Care Direct's Public Relations and Communications Assistant Apprentice, the post holder will support Local Care Direct's Communications and Engagement Manager to deliver targeted, planned PR and communication activities to key audiences.

KEY PRINCIPLES:

1. Create written and visual content appropriate to a range of audiences for new PR, communications, and engagement campaigns, as well as business communications such as staff briefings, external case studies, social media graphics and news releases.
2. Work with Local Care Direct colleagues on the creation and delivery of key messages, which will include researching content.
3. Build professional relationships with colleagues and partners across the health and care system.
4. Stay close to new social media trends and changes within the platforms, understanding when and which social media channel is appropriate and incorporating it into a PR, communications, and/or engagement campaign.
5. Support Local Care Direct's response in an emergency acting as a loggist, noting down all decisions made.
6. Monitor and evaluate the effectiveness and impact of Local Care Direct's communication and engagement activities, as well as supporting with the production of reports on patient feedback.
7. Support events such as Leadership forums and internal annual awards, which may involve liaising with suppliers, assessing accessibility, managing attendance lists, etc.
8. To attend internal and external meetings representing Local Care Direct and engaging in discussions appropriate to the role and level of the post.
9. Provide general administrative support to the Communications and Engagement Manager and the Executive team, including but not limited to ordering supplies, maintaining Local Care Directs Membership Register, monitoring shared mailboxes, monitoring media and/or social media and logging coverage, and providing cover where required.
10. Act as the face of Local Care Direct, answering the corporate phone line and entrance, directing people to where they need to be.

PATIENT CARE:

To contribute to patient care in a manner that is appropriate to the role and level of the post, helping to position high quality patient care firmly at the centre of the organisations objectives and vision.

To help enable the management and monitoring of the highest standards or safety and quality in the delivery of healthcare and related services, and support risk management within Local Care Direct.

FINANCIAL RESOURCES:

To follow financial policies and procedures in line with the budget, and ensuring best value for money is achieved.

CONFIDENTIALITY:

To operate within information governance protocols and ensure business confidentiality is maintained at all times.

TRAINING:

To complete the defined company induction programme and core training for this role including all mandatory refresher training thereafter, ensuring accurate records of training are maintained.

To complete the Level 4 Public Relations and Communications apprenticeship standard (a nationally recognised qualification route with a Diploma) which will include online training, progressing through set modules, conducting personal research, attending webinars and completing the final End-Point Assessment (EPA).

INFECTION PREVENTION AND CONTROL:

All healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies. To attend/complete IP&C training for personal and patient safety, and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this.

SAFEGUARDING:

Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.

MANAGING SELF:

Ensure behaviours are in line with Local Care Directs values: Kindness, Fairness & Consistency, Respect, and Honesty & Integrity.

Ensure that all Public Relations and Communications Apprenticeship training activities are completed, and all evidence is captured.

Effectively utilise time management, organisational, co-ordination.

Identify own professional development needs through the Personal Development Review process (PDR).

The main duties and responsibilities shown here are not exhaustive and the postholder will be expected to carry out any reasonable activities according to the needs of the business as directed by the line manager. In addition, Local Care Direct will support the requirements of the apprenticeship, which means the post holder may be deployed across other activities that meet those needs.

Person Specification

Experience

Essential

• Demonstrates attention to detail, creativity, initiative, honesty and integrity, flexibility and a willingness to learn.
• Must be a motivated and proactive self-starter.

Skills

Essential

• Skilled in communication, IT, organisation, problem solving, analytics and team working.

Knowledge

Essential

• Knowledge of social media.

Desirable

• Interested in technology and the media.

Qualifications

Essential

• GCSE or equivalent English Language and/or Literature (Grade 9-4 (A*- C))
• GCSE or equivalent Maths (Grade 9-4 (A*- C))

Desirable

• A Level or equivalent English, Creative subjects, and/or Humanities (Grade C and above)

Employer details

Employer name

Local Care Direct

Address

Unit 14 Longbow Close

Bradley

Huddersfield

HD2 1GQ

Employer's website

https://www.localcaredirect.org/ (Opens in a new tab)