Job summary
Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire.
We have a new role available in our Information Management team for an Information and Performance Analyst working 37.5 hours per week Monday to Friday at Lexicon House, Leeds.
Location: Local Care Direct, Lexicon House, Wilmington Grove, Barrack Street, Leeds, LS7 2BQ
Salary: £28,000 to £30,000 per annum depending on experience
Hours: 37.5 hours per week Monday to Friday
Main duties of the job
This
is a key role within the Management Information Team. The post-holder will
frequently represent the team as a “first point of contact” for performance and
business reporting requirements, working directly with the operational and
corporate directorates to design, develop and provide regular and ad-hoc highly-complex,
specialist analysis reports. This work will support operational & resource
management, business planning and deliver external and internal reporting
requirements validating the accuracy of outgoing information and communicating
complex issues to the appropriate audiences for action.
The
post holder will apply specialised data analysis and interpretation skills through
using current and developing systems, to provide data for and on behalf of Local
Care Direct ensuring that the information provided is relevant, accurate and
appropriate and produced on time in an easily understandable format.
Playing a key role in the future development of
the organisation’s business and performance reporting procedures and systems,
the post holder will be expected to present highly-complex, specialist analysis
to a variety of audiences including senior managers, whilst explaining all
report findings and resolving any data issues.
About us
Benefits of working for Local Care Direct:
- NHS Pensions
- NHS Discounts (Blue light card)
- Comprehensive Staff Training programme
- Health & Well being group to support staff
- Supportive and Friendly teams
- Annual Awards focused on raising money to support a local charity
Local Care Direct’s core values:
- We are open and honest
- We are professional
- We respect each other
- We inform, involve and listen
- We do what we say we will do
- We support each other
We care about people –Our core mission is to care about people, not only our patients but also the people we work with.
We do what we say we will do and we do it well - Local Care Direct is a Social Enterprise organisation providing a wide range of healthcare services in Yorkshire. We are a community owned organisation, independent from the NHS and committed to putting patients first.
Internal reference number: LB3182
Job description
Job responsibilities
***Full Job Description can be found in Supporting documents***
Job Title: Information & Performance Analyst
Team: Management Information / Quality & Risk
Base Location: Lexicon House
Line Manager: Head of Management Information
Hours of Work: 37.5 hours – Monday to Friday
Job Purpose:
This is a key role
within the Management Information Team. The post-holder will frequently
represent the team as a “first point of contact” for performance & business
reporting requirements, working directly with the operational & corporate
directorates to design, develop & provide regular & ad-hoc
highly-complex, specialist analysis reports. This work will support operational
& resource management, business planning & deliver external &
internal reporting requirements validating the accuracy of outgoing information
& communicating complex issues to the appropriate audiences for action.
The post holder
will apply specialised data analysis & interpretation skills through using
current & developing systems, to provide data for & on behalf of Local
Care Direct ensuring that the information provided is relevant, accurate &
appropriate & produced on time in an easily understandable format.
Playing a key role
in the future development of the organisation’s business & performance
reporting procedures & systems, the post holder will be expected to present
highly-complex, specialist analysis to a variety of audiences including senior
managers, whilst explaining all report findings & resolving any data
issues.
KEY RESPONSIBILITIES
- To
produce timely, accurate & informative performance reporting for
internal & external purposes to meet internal process & external
contractual & statutory standards.
- To
provide clear & concise written & verbal reports on performance
indicators to staff within the organisation, which will involve the
interpretation of data & the need to present complex & sometimes
sensitive or contentious information in a clear & understandable
format.
- To
be responsible for the production & development of regular reports
using appropriate software packages such as MS Excel, MI View (in house MI
tool) & Power BI to analyse & interpret organisational
performance.
- To
interpret & analyse activity & KPI performance data to produce complex
reports, drawing attention to areas of concern & occasionally
investigating these, recommending changes to work practices & policy,
where necessary.
- To
sometimes extract complex data from multiple organisation systems, on
occasion using complex querying methods & languages.
- To
be responsible for the coordination & dissemination of key contractual
reporting for multiple services to Commissioners on a monthly &
quarterly basis.
- To
be responsible for the development & ongoing maintenance of performance
dashboards which ensure the right information is available at the right
times at all levels of the organisation.
- To
lead on developments & the design of new health related data sets as
well as the production of existing dataset requirements to be uploaded
into various data portals.
- To
adapt, design & develop reporting processes to support local &
national policy & other requirements in partnership with the Head of
Management Information.
- To
support the implementation of new systems & liaise with software
system providers in respect of performance reporting & data management
including design of filters & reports as & when necessary.
- To
provide quality assurance advice to other departments which have
responsibility for data production, analysis & reporting.
- To
support operational managers & Clinicians in the decision-making
process by ensuring that the information generated by the team is
accurate, timely & ‘fit for purpose’.
- The
post holder will track & monitor progress & report progress
against identified measures on a regular basis to various stakeholder
groups & update the team reporting schedule accordingly.
- To
respond to ad-hoc questions & requests for reports, which may often
have short deadlines, effectively, efficiently & professional ensuring
constant review of priorities & work allocation.
- To
have day to day coaching responsibilities for the Data Analyst &
Information Officer & when required supervisory or line management
responsibility.
- To
check & distribute reports produced by the Data Analyst &/or
Information Officer that may require extra validation.
- To
attend, as & when required, Operational Business / Senior Management
Team Meetings on behalf of the department.
- Ensure
all processes used in the production, analysis, reporting & storage of
data are documented, reviewed & stored including appropriate change
controls.
- To
identify data quality issues & to work with Information colleagues &
operational services to identify & implement solutions.
- To
ensure that the Data Analyst is trained & able to complete other
reporting activities within the team to cover times of absence etc.
- Cross
cover other roles within the team during periods of Annual Leave of
Sickness.
- Prioritise
& delegate day-to-day tasks to the Data Analyst.
- To
promote effective cross-functional working which supports the achievement
of the objectives, standards & protocols of other directorates.
- To
participate in activities that encourage integration with the surrounding
health economy including liaison with other agencies.
- To
support & comply with all instructions & reasonable requests made
by line management.
- To ensure the Management Information team
operate within information governance protocols & business
confidentiality is maintained at all times.
CONFIDENTIALITY
- To operate & ensure the team operates
within information governance protocols & that business
confidentiality is maintained at all times.
INFECTION PREVENTION & CONTROL
- Healthcare workers have a duty of care to
patients & are expected to comply fully with the companies Infection
Prevention & Control (IP&C) policies & attend/complete
IP&C training, for personal & patient safety & for prevention
of healthcare-associated infection (HCAI). Knowledge, skills &
behaviour in the workplace should reflect this.
SAFEGUARDING
- Individuals have a duty of care to children &
vulnerable adults that they come into contact with whilst at work to
safeguard & promote their welfare & to work to prevent, recognise,
respond, appropriately refer & record potential neglect or abuse,
adhering to the company’s Safeguarding Children & Safeguarding
Vulnerable Adults policies & procedures.
The main duties & responsibilities shown here are not exhaustive &
the postholder will be expected to carry out any reasonable activities
according to the needs of the business as directed by the line manager.
Job description
Job responsibilities
***Full Job Description can be found in Supporting documents***
Job Title: Information & Performance Analyst
Team: Management Information / Quality & Risk
Base Location: Lexicon House
Line Manager: Head of Management Information
Hours of Work: 37.5 hours – Monday to Friday
Job Purpose:
This is a key role
within the Management Information Team. The post-holder will frequently
represent the team as a “first point of contact” for performance & business
reporting requirements, working directly with the operational & corporate
directorates to design, develop & provide regular & ad-hoc
highly-complex, specialist analysis reports. This work will support operational
& resource management, business planning & deliver external &
internal reporting requirements validating the accuracy of outgoing information
& communicating complex issues to the appropriate audiences for action.
The post holder
will apply specialised data analysis & interpretation skills through using
current & developing systems, to provide data for & on behalf of Local
Care Direct ensuring that the information provided is relevant, accurate &
appropriate & produced on time in an easily understandable format.
Playing a key role
in the future development of the organisation’s business & performance
reporting procedures & systems, the post holder will be expected to present
highly-complex, specialist analysis to a variety of audiences including senior
managers, whilst explaining all report findings & resolving any data
issues.
KEY RESPONSIBILITIES
- To
produce timely, accurate & informative performance reporting for
internal & external purposes to meet internal process & external
contractual & statutory standards.
- To
provide clear & concise written & verbal reports on performance
indicators to staff within the organisation, which will involve the
interpretation of data & the need to present complex & sometimes
sensitive or contentious information in a clear & understandable
format.
- To
be responsible for the production & development of regular reports
using appropriate software packages such as MS Excel, MI View (in house MI
tool) & Power BI to analyse & interpret organisational
performance.
- To
interpret & analyse activity & KPI performance data to produce complex
reports, drawing attention to areas of concern & occasionally
investigating these, recommending changes to work practices & policy,
where necessary.
- To
sometimes extract complex data from multiple organisation systems, on
occasion using complex querying methods & languages.
- To
be responsible for the coordination & dissemination of key contractual
reporting for multiple services to Commissioners on a monthly &
quarterly basis.
- To
be responsible for the development & ongoing maintenance of performance
dashboards which ensure the right information is available at the right
times at all levels of the organisation.
- To
lead on developments & the design of new health related data sets as
well as the production of existing dataset requirements to be uploaded
into various data portals.
- To
adapt, design & develop reporting processes to support local &
national policy & other requirements in partnership with the Head of
Management Information.
- To
support the implementation of new systems & liaise with software
system providers in respect of performance reporting & data management
including design of filters & reports as & when necessary.
- To
provide quality assurance advice to other departments which have
responsibility for data production, analysis & reporting.
- To
support operational managers & Clinicians in the decision-making
process by ensuring that the information generated by the team is
accurate, timely & ‘fit for purpose’.
- The
post holder will track & monitor progress & report progress
against identified measures on a regular basis to various stakeholder
groups & update the team reporting schedule accordingly.
- To
respond to ad-hoc questions & requests for reports, which may often
have short deadlines, effectively, efficiently & professional ensuring
constant review of priorities & work allocation.
- To
have day to day coaching responsibilities for the Data Analyst &
Information Officer & when required supervisory or line management
responsibility.
- To
check & distribute reports produced by the Data Analyst &/or
Information Officer that may require extra validation.
- To
attend, as & when required, Operational Business / Senior Management
Team Meetings on behalf of the department.
- Ensure
all processes used in the production, analysis, reporting & storage of
data are documented, reviewed & stored including appropriate change
controls.
- To
identify data quality issues & to work with Information colleagues &
operational services to identify & implement solutions.
- To
ensure that the Data Analyst is trained & able to complete other
reporting activities within the team to cover times of absence etc.
- Cross
cover other roles within the team during periods of Annual Leave of
Sickness.
- Prioritise
& delegate day-to-day tasks to the Data Analyst.
- To
promote effective cross-functional working which supports the achievement
of the objectives, standards & protocols of other directorates.
- To
participate in activities that encourage integration with the surrounding
health economy including liaison with other agencies.
- To
support & comply with all instructions & reasonable requests made
by line management.
- To ensure the Management Information team
operate within information governance protocols & business
confidentiality is maintained at all times.
CONFIDENTIALITY
- To operate & ensure the team operates
within information governance protocols & that business
confidentiality is maintained at all times.
INFECTION PREVENTION & CONTROL
- Healthcare workers have a duty of care to
patients & are expected to comply fully with the companies Infection
Prevention & Control (IP&C) policies & attend/complete
IP&C training, for personal & patient safety & for prevention
of healthcare-associated infection (HCAI). Knowledge, skills &
behaviour in the workplace should reflect this.
SAFEGUARDING
- Individuals have a duty of care to children &
vulnerable adults that they come into contact with whilst at work to
safeguard & promote their welfare & to work to prevent, recognise,
respond, appropriately refer & record potential neglect or abuse,
adhering to the company’s Safeguarding Children & Safeguarding
Vulnerable Adults policies & procedures.
The main duties & responsibilities shown here are not exhaustive &
the postholder will be expected to carry out any reasonable activities
according to the needs of the business as directed by the line manager.
Person Specification
Personal
Essential
- Ability to work with people at all levels and of all backgrounds and to communicate with them and ensure that information is provided in a format that they can understand.
- Ability to work flexibly, under pressure and tight timescales.
- Self-motivated, committed and open to new ideas and experiences.
- Confident and approachable, able to work independently.
Knowledge
Essential
- Demonstrable knowledge and experience of performance and business reporting requirements.
- Knowledge of data quality issues and appropriate techniques for investigation and communication of findings.
- Practical knowledge of spreadsheet and database applications e.g. Microsoft Excel and Access.
Desirable
- In depth knowledge of relevant quality and performance standards to LCD business.
- Knowledge/experience of SystmOne.
- Understanding of Local Care Direct service delivery.
Experience
Essential
- Demonstrable experience working in this field and evidence of working in a role that necessitated working independently without day to day direction.
- Experience of information extraction and analysis experience.
Desirable
- Experience and understanding of the current NHS/Social Care agenda.
- Previous experience in NHS and/or of working with NHS patient systems.
- Experience of query languages.
Skills
Essential
- Advanced level in MS Office Excel Macros, Pivot Tables.
- Reporting writing, interpretation and presenting complex information.
- Excellent communication (both written and oral), listening, presentation and interpersonal skills.
- Ability to analyse and interpret a range of complex performance & business data, present findings and identify actions for improving service performance.
- Good organisational skills and ability to prioritise own and team workloads to meet changing demands.
Desirable
- Database Design and Power BI.
Qualifications
Essential
- Educated to undergraduate level or equivalent relevant NHS experience.
Desirable
- European Computer Driving Licence (ECDL).
Person Specification
Personal
Essential
- Ability to work with people at all levels and of all backgrounds and to communicate with them and ensure that information is provided in a format that they can understand.
- Ability to work flexibly, under pressure and tight timescales.
- Self-motivated, committed and open to new ideas and experiences.
- Confident and approachable, able to work independently.
Knowledge
Essential
- Demonstrable knowledge and experience of performance and business reporting requirements.
- Knowledge of data quality issues and appropriate techniques for investigation and communication of findings.
- Practical knowledge of spreadsheet and database applications e.g. Microsoft Excel and Access.
Desirable
- In depth knowledge of relevant quality and performance standards to LCD business.
- Knowledge/experience of SystmOne.
- Understanding of Local Care Direct service delivery.
Experience
Essential
- Demonstrable experience working in this field and evidence of working in a role that necessitated working independently without day to day direction.
- Experience of information extraction and analysis experience.
Desirable
- Experience and understanding of the current NHS/Social Care agenda.
- Previous experience in NHS and/or of working with NHS patient systems.
- Experience of query languages.
Skills
Essential
- Advanced level in MS Office Excel Macros, Pivot Tables.
- Reporting writing, interpretation and presenting complex information.
- Excellent communication (both written and oral), listening, presentation and interpersonal skills.
- Ability to analyse and interpret a range of complex performance & business data, present findings and identify actions for improving service performance.
- Good organisational skills and ability to prioritise own and team workloads to meet changing demands.
Desirable
- Database Design and Power BI.
Qualifications
Essential
- Educated to undergraduate level or equivalent relevant NHS experience.
Desirable
- European Computer Driving Licence (ECDL).
