Programme Lead - Urgent Community Response Provider Alliance

Job responsibilities

*** Full Job Description can be found in supporting documents***

Job Description - Programme Lead Urgent Community Response Provider Alliance

This post will work for the Kirklees Urgent Community Response (UCR) Provider Alliance and operate on behalf of all partners in Kirklees place to deliver the requirements of the Urgent Community Accelerator programme and service.

Function Specific Responsibilities

To lead the delivery of the Urgent Community Response (UCR) Programme for the Kirklees Health and Social Care system. The Programme Lead will work in partnership with a network of colleagues from the UCR Provider Alliance to ensure that the approach to delivering the UCR programme is clearly articulated and that each partner is supported in the delivery of the key objectives.

The post holder will work closely with leaders in the Kirklees system, and liaise with the West Yorkshire and Harrogate Integrated Care System (ICS) and NHS England regional and national teams, providing high quality support and leadership in relation to the programme.

Specific responsibilities include:

• Support the Kirklees Urgent Community Response (UCR) service move from pilot to business as usual by;
• updating UCR demand/capacity modelling and review
• Continued Stakeholder Engagement and communication
• Develop a risk sharing agreement between the UCR Providers Alliance members
• Support completion of contract waiver and direct award contracts
• Identify opportunities for service development and clinical model
• Review overhead costs within UCR Alliance Providers and work with Kirklees place on a systematic and consistent approach.
• Continue to work with referral sources to drive up demand for the service to maximise the usage of available capacity, particularly from 111 and 999
• Further integrate and collaborate across community and Ageing Well services to develop efficiencies in 2022/23 onwards i.e. Enhanced Health in Care Homes, Discharge to Assess, other home visiting offers, intravenous therapy.
• To streamline and incorporate UCR into the collaborative work being undertaken by Kirklees Providers on Kirklees and West Yorkshire on urgent and unplanned community services i.e., Links to Clinical Advisory services, virtual wards, merger of unplanned/rapid care teams across Primary and Community care
• Support evidence gathering during 2022/23 around key criteria for Provider Selection, including;

1. Quality (safety, effectiveness, experience) and innovation
2. Value
3. Integration and collaboration
4. Access, inequalities, and choice
5. Service sustainability and social value.

• To ensure an appropriate degree of rigour and discipline in relation to the approach, structure, progress reporting and management of risk within the programme that ensures risks are understood, and mitigated through appropriate actions.
• Cover all aspects of work associated with developing and running the UCR, providing leadership for key priorities within the programme of work including the development of good governance, a clear work programme, business cases for change/transformation and widespread stakeholder management
• Ensuring that as well as delivering the specific objectives of the programme, the work acts as a lever to further strengthen the partnerships within Kirklees, including the development of provider alliances in association with the Kirklees Integrated Board.
• Ensuring that any challenges identified through the Programme can be unblocked in a timely manner, influencing effectively at the highest level.
• Liaise with the West Yorkshire ICS to ensure the profile of Kirklees is raised and ensure the WY Ageing Well Lead supports the links and feedback with national leads in NHS England and in other UCR Accelerators, ensuring that they are kept informed of progress and achievements in Kirklees.
• Operate effectively at both local and ICS level, to ensure a coherent approach, and to maximise the opportunities to use to funding flexibly to support existing priorities. In particular, ensure that there is a direct link between this programme and the nine Primary Care Networks in Kirklees.
• Align the design, development and delivery of key services with the strategic priorities of the Health and Wellbeing Board, and work with both the Kirklees Integrated Board to ensure system ownership of the programme.
• Develop and prepare reports and provide presentations to key bodies such as Provider committees, the Health & Well Being Board: Health Scrutiny Committees; and NHS England in relation to progress.
• Actively promote patient & public involvement in service design & ensure development of delivery of personalised care.
• Manage the Communications, Engagement and Equality requirements of the programme in conjunction with the relevant line managers.
• Manage the UCR programme / department budgets, ensuring that regular reporting and monitoring takes place and actions are identified to minimise financial risk.
• Lead the planning, development and delivery of the agenda and papers for UCR Governance/Programme Boards.
• To ensure effective clinical engagement and leadership in delivery of all programme priority areas.
• Manage on and individual or matrix basis the programme resource to support the development and implementation of the UCR.
• Define the baseline for the programme, including key performance indicators, which will allow the impact of the programme to be continuously analysed, assessed, managed and evaluated against the desired goals.
• Provide highly complex advice in relation to the programme, initiatives and services, where expert opinion may differ.

This role profile is not exhaustive and you may be directed to complete other tasks according to the skills and requirements for individual roles. These duties will always be reasonable and deemed within the expectations of your position.

Key Role Responsibilities

• Support their function to deliver against agreed metrics aligned, demonstrating improvement where appropriate.
• Work autonomously with significant discretion to work to broad occupational policy.
• Produce timely function specific reports, papers and databases, using prolonged concentration and appropriate software packages.
• Lead the planning, organisation and implementation of complex strategies and programmes of work in own function, interpreting national guidelines and applying these to own area of work. These programmes may impact across the whole organisation.
• Take responsibility for the development and operation of UCR service or policy development and practical implementation across a substantial area in line with organisational vision and objectives.
• Take responsibility for the operation and development of one or more information systems in relation to function, which have importance or impact on the wider organisation.
• Working collaboratively with clients, provide advice, expertise and significant interpretation of subject area in order to meet relevant objectives.
• Provide leadership across the organisation to ensure a customer focused approach is embedded in all interactions with clients.
• Provide professional highly complex advice and expertise dealing with contentious issues linked to function.
• Using various communication methods, present highly complex or contentious information about programme, initiatives and services in a formal setting on behalf of the CCG, where there may be contention or negotiation required in order to successfully convey function related information.
• Budget holder for specified area, constantly striving for value for money and greater efficiency in the use of budgets and ensuring recurrent financial balance year on year.
• Co-ordinate Research & Development initiatives, delegating as appropriate.
• Determine the strategic planning of the UCR programme’s projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
• Plan and deliver short, medium and long term business plans, achieving quality outcomes.
• Use own expertise and developed judgement to provide solutions to highly complex and sometimes conflicting matters

Qualifications

Essential

• Educated to masters degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area supported by a professional development.

Practical & Intellectual Skills

Essential

• Able to think conceptually; recognising assumptions, interpreting and evaluating arguments and deducing inferences.
• Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to identify several solutions.
• Able to think on their feet when dealing with issues and problems.
• Computer literate with an ability to use the required systems/office packages
• Able to analyse and interpret complex data to draw conclusions
• Able to effectively manage resources (financial and others) to ensure delivery of a service/project
• Able to provide, receive, convey and present information in a clear way
• Budget management

Experience

Essential

• Significant prior experience of working within function.
• Significant experience of leading and managing staff.
• Experience of communicating and engaging effectively with external agencies/stakeholder.
• Some understanding and knowledge of the workings of the NHS, the challenges it faces and of the reform agenda.
• Experience of working in the NHS.
• Experience of using performance management/improvement systems.
• Experience of leading and implementing medium and long term
• strategy in own service area.

Knowledge

Essential

• Further knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent.
• Evidence of ongoing professional development.
• Knowledge and experience of programme and/or project management.
• Full understanding of the commissioning process and the services necessary to effectively manage and deliver the business.
• An understanding of the governance responsibilities of a statutory organisation.

Training

Essential

• Evidence of significant personal development, professionally and managerially.
• Continued commitment to improve skills and ability in new areas of work.

Disposition, adjustment & attitude

Essential

• Has a responsive, solution focused approach to addressing issues and barriers
• Able to work flexibly to meet the needs of the service and ensure a customer focused response.
• Able to build and sustain relationships, actively involving stakeholders where appropriate.
• Able to regulate behaviour even when challenged.
• Is open and honest and acts with integrity
• Able to work both independently where required and as a team and corporate player
• Is open to change and possible alternatives to doing things differently
• Credible, trustworthy and able to inspire confidence in others
• Enthusiastic about area of work and achieving results for clients
• Conscientious; able and keen to deliver best possible quality at all times
• Able to manage conflict in order to bring about positive outcomes

Personal & Health

Essential

• Able to work flexibly to meet the needs of the service and ensure a customer focussed response.
• Independently mobile in order to be able to work across a number of sites in West Yorkshire and travel to attend meetings/support joint working/use Microsoft teams and other technological solutions.
• Able to undertake the demands of the post.