Senior Systems Engineer

Job responsibilities

Job Title: Senior Systems Engineer

Team: IT

Base Location: Bradley (flexible working across all LCD sites required)

Line Manager: IT Manager

Hours of Work: 37.5 hours per week (flexible working to support 7 day business operations & on call provision)

Staff Group: Corporate

DBS Check – Level Required: Basic Check

Vaccination Requirement Statement:

• Covid19 double vaccination not required but recommended.
• This job has been rated as Low Risk for requiring Hepatitis B immunisation.
• Flu jab recommended and will be offered.

Job Purpose:

To manage and maintain key systems as well as assist in the overall design, provision, maintenance and effective use of Information and Technology to support the delivery of Local Care Direct’ strategic and operating plans.

KEY PRINCIPLES

• To be accountable for, but not limited to, the daily maintenance of Microsoft 365, Sharepoint and Azure.
• To deputise for the IT Manager as required
• Accountability for allocated tasks and projects as directed by the IT Manager and to fully participate in all required programs and fulfil all output tasks as required.
• Management of the technical support function in line with the business requirements as directed by the IT Manager to include:

1. Provision of technical support for IT Services and Telephony Platforms
2. Daily Administration of systems and relevant hardware and software
3. Commitment to ongoing proactive and development of proactive work plans
4. Effective use of the corporate policy to support the delivery of Local Care Directs Information Systems Platforms
5. To deputise for the IT Manager as required

• To communicate any issues to the line manager that have been identified which may compromise the business or could offer an improvement.
• To be a professional member of the technical services team and lead any other members who may work within the technical team.

SYSTEMS MAINTENANCE

• To support and develop the appropriate systems, hardware and software for the effective and efficient delivery of Local Care Direct services and ensure their full and effective utilisation to realise agreed business benefits.
• To support the IT manager in identifying, reporting and managing risks associated with information and technology and maintain a Risk Register ensuring action plans are in place to mitigate risks
• To maintain the Local Care Direct IT Infrastructures including but not limited to servers, networks, IT Interface, mobile and landline services, hardware, software, intranet and internet applications and services.
• To assist the IT Manager in ensuring that Local Care Direct information and technology systems have appropriate security from unauthorised access, use or interference and to report identified breaches.
• To provide on call IT & Telephony support to ensure business continuity taking part in the on-call rota when required.
• To maintain data storage facilities, backups and to assist in the provision, update and management of Business Continuity for the organisation.
• To maintain the corporate router and firewalls within trained scope.
• To ensure that data protection and associated policies are adhered to and ensure that all data and system security is enforced and complied with at all times, raising any areas of risk or improvement to line management.
• To assist in maintaining all asset registers for both IT and Telephony Infrastructures.
• To be able to drive and be prepared to travel to other Local Care Direct operational areas and sites and carry out support or project requirements.
• Within defined company policies and procedures carry out procurement of hardware, software and other services as guided by line management.
• To support the implementation of new services and service developments within the department and to take ownership of any tasks allocated to you in any project capacity.

GENERAL ACCOUNTABILITIES

TEAM

• To work as a team member of the department and encourage an effective and professional working environment.
• To act as the deputy to the IT Manager as required and directed.

COMMUNICATIONS & RELATIONSHIPS

• To ensure agreed lines of communication and reporting are implemented within the team to support all employees understanding LCD business plans, objectives, priorities and changes.
• To promote effective cross-functional working and that the operational team supports the achievement of objectives, standards and protocols of other LCD areas.
• To attend internal and external meetings representing LCD and engaging in discussions appropriate to the role and level of the post.

PATIENT CARE

• To ensure that the quality of patient care is firmly at the centre of the organisation’s objectives and vision.
• To ensure the management and monitoring of the highest standards or safety and quality in the delivery of healthcare and related services, and manage risk within Local Care Direct.

FINANCIAL RESOURCES

• To ensure financial policies and procedures are maintained and the budget is adhered to and that best value for money is achieved.

CONFIDENTIALITY

• To operate and ensure the team operates within information governance protocols and that business confidentiality is maintained at all times.

TRAINING

• To complete the defined company induction programme and core training for this role and mandatory refresher training thereafter and ensure that accurate records of training are maintained.

INFECTION PREVENTION AND CONTROL

• Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this.

SAFEGUARDING

• Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the company’s Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.

MANAGING SELF

• Ensure that relevant professional practice is evidence based and current.
• Ensure that continual professional development is maintained and facilitates the ability to provide care to a high standard in a way that is both safe and cost effective.
• Ensure that mandatory training is up to date and participate in training as appropriate.
• Effectively utilise time management, organisational, co-ordination and – if required - management skills.
• Identify own professional development needs through the Personal Development Review process (PDR).

The main duties and responsibilities shown here are not exhaustive and the postholder will be expected to carry out any reasonable activities according to the needs of the business as directed by the line manager.

Skills

Essential

• Communication skills, telephone manner, face-to-face and influencing skills.
• Administrative experience in a busy, customer-focused environment.
• Strong interpersonal skills and team working skills.
• Attention to detail and the ability to work with litter supervision.
• Ability to translate requirements from Line Management and other business colleagues into tangible solutions.

Desirable

• Administration of GAMMA telephone systems.
• Administration of Cisco Firewalls.
• 3 or more years of using and administering Microsoft office applications and Windows operating systems.
• Experience using and administrating Office365 environments.
• Experience using Veeam Backup.
• Experience using VMWare environments.

Knowledge

Essential

• Local Care Direct Services and Operations.
• Experience in the implementation and administration of 1. Microsoft
• 2. Azure
• 3. Microsoft 365
• 4. Citrix
• 5. Sophos
• 6. Cloud Telephony Solutions
• 7. Contact Centre Management Software
• 8. Network Solutions
• Application of information to meet Data Protection Act requirements.
• Mobile telecoms and connectivity tools.

Desirable

• Health and Safety in General.
• Specific knowledge of: 1. SystmOne
• 2. Cloud storage systems
• 3. SharePoint
• 4. System and data access tools and protocols e.g. Smartcards
• 5. Development and use of applications

Experience

Essential

• 3 years or more experience in a technical support capacity.
• 3 or more years experience of administering Microsoft Server and PC applications.
• Experience of backup process and procedures.
• Dealing with customers, suppliers and members of the public.

Desirable

• Experience of using Rotamaster.
• Physical and virtualised telephony environments.
• Cisco Router & PIX Firewall environments.

Qualifications

Essential

• Level 2 English & Maths (GCSE Grade C or equivalent).

Desirable

• IT qualification.
• Microsoft Office qualification.
• Cisco qualification.