Urgent Treatment Centre Manager

Job description

Job responsibilities

Job Title: Urgent Treatment Centre Manager

Contract Type: Permanent

Team: LCD Operations

Hours of Work: 37.5 per week

Flexible working across a 7 day period to meet the demands of the business over 365 days per year.

Base location: Split base:

Wharfedale General Hospital, Otley

St Georges Medical Centre, Leeds

King Street Walk-In Centre, Wakefield

Line Manager: Head of Area Operations & Service Planning

Job Purpose

• Provide effective operational leadership of the Leeds UTC and King Street WIC services in line with organisational, contractual and regulatory requirements with a particular focus on performance targets and quality standards.
• To work with colleagues to develop relevant services in line with organisational and commissioner plans.
• Liaise with relevant clinical leads to ensure service delivery embraces clinical governance and professional standards (and supports any clinical educational programmes).
• Represent LCD in external meetings re contract management, service development and the role of these services within the wider health and social care system.

Key Principles

• Provide peripatetic management to the Leeds UTCs and King Street Walk In Centre splitting time effectively between three sites.
• Work in partnership with LCD internal colleagues across Corporate teams (Rota, HR, Finance, Quality) to ensure appropriate levels of compliance.
• Uphold and promote LCD values and ensure these are translated into working practices and service design.
• Support change management principles whilst adapting to changing needs and new developments within LCD.
• Maintain the highest standards of conduct.
• Ensure that the quality of patient care and experience is firmly at the centre of activities.
• Promote personal development within the relevant teams.
• Ensure LCD policy and procedure is adhered to at all times.

Key Responsibilities

• Report to the Head of Area Operations and Service Planning whilst working as part of the operational clinical team.
• Provide effective people management using effective relationship management skills incorporating visibility and consistent decision making across the teams working closely with a diverse range of teams both clinical and non-clinical frequently using matrix management.
• Ensure that patient experience and views are captured, monitored and used in the development and delivery of services.
• Providing reports as required regarding the performance of the centres and take appropriate and immediate action where work performance falls below the defined standard as set out in the Service Operating Plans and Service Risk Registers.
• Ensure Business Continuity Plans are maintained, tested and implemented where appropriate.
• Identify and evaluate new and innovative ways for service improvements, making recommendations to the Head of Area Operations & Service Planning including cost effectiveness and anticipated improvements to service delivery.
• Take responsibility and control for LCD Operations Manager On-Call duties on a rotational basis, including additional cover during Bank Holiday periods.
• Ensure appropriate and comprehensive root cause analysis techniques are used in the review of performance and corrective action plans are developed and implemented where performance does not meet required standards.
• Contribute to the development of all service delivery models and plan for all services to meet contractual, statutory and organisational standards, policies and protocols and implement once agreed.
• Drive continuous improvement to ensure key performance indicators are met using relevant performance data to identify opportunities for improving effectiveness and efficiency of services.
• Be directly responsible for the day to day management of resources including premises and equipment in the provision of services.
• Ensure that a regime of daily reporting of Significant Events is maintained; and that Significant Untoward Incidents are reported in accordance with LCD protocols; to support the Quality Manager in the investigation of SEs, SUIs and Complaints.
• Manage staff effectively including staff attendance, training, performance and conducts and ensures issues are dealt with promptly and in accordance with LCD policy and standards.
• Liaise with clinical management as required to ensure a smooth interface between services.
• Provide line management for operational staff including annual PDRs, absence management and employee relations issues.
• Manage default and live rotas in conjunction with Rota Team to ensure staffing requirements are met for each service.
• Complete quality audits, developing and implementing remedial plans where necessary.

Communications & Relationships

• Ensure agreed lines of communication and reporting are implemented within each team to support all employees understanding LCD business plans, objectives, priorities and changes
• Promote effective cross-functional working and support the achievement of objectives, standards and protocols of other directorates.
• Provide regular reports on the performance and development of the service, internally and externally as required.

Patient care

• Ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision.

• Ensure the management and monitoring of the highest standards or safety and quality in the delivery of healthcare and related services, and manage risk within Local Care Direct.

Financial resources

• Ensure financial policies and procedures are maintained and the dental budget is adhered to and that best value for money is achieved.
• Provide business cases as required.

Confidentiality

• Operate and ensure the teams operate within information governance protocols and that business confidentiality is maintained at all times.

Training

• Ensure all staff have received the defined company induction programme and core training for their role and mandatory refresher training thereafter and that accurate records of training are maintained.
• Ensure all staff receive an annual performance and development review incorporating the development of a personal development plan.

Infection Prevention and Control

• Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete yearly IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this.

Safeguarding

• Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.

Person Specification

Qualifications

Essential

• Educated to Level 3 or equivalent experience.
• GCSE English & Maths at Grades A-C / 6 9 or equivalent.
• Level 2 IT qualification or equivalent experience.

Desirable

• General Management Qualification.

Experience

Essential

• Effective leadership and management including: Service/contract management People management
• Managing shift-based teams across 24/7 period.
• Awareness of Health and Safety requirements.
• Meeting contractual service targets and standards.
• Implementing change and leading others through change.
• Implementing policies, procedures and working practices.
• Significant Project Management experience.
• Track record of managing for performance and quality.

Desirable

• Managing teams across a wide geographical area.
• Matrix management.
• Managing budgets.
• Managing in a 24/7 organisation.
• Managing facilities.
• Managing people in a Health Care environment or similar.

Skills

Essential

• Good interpersonal skills and able to develop effective working relationships & professional creditability with colleagues at all levels.
• Strong communication skills.
• Effective leadership, engagement and influencing skills.
• Conflict Resolution.
• Use of root cause analysis techniques in managing performance.
• Analysing, interpret and present data.
• Developing and delivering written plans, reports and audits.
• Able to make critical decisions quickly and rationally.

Knowledge

Essential

• Strong working knowledge of IT systems including the Microsoft Office suite.

Desirable

• Knowledge of bespoke IT systems including SystmOne and RotaMaster.
• Urgent care services.

Personal attributes

Essential

• Self initiating (but good team player)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Local Care Direct

Address

Unit 14 Longbow Close

Bradley

Huddersfield

HD2 1GQ

Employer's website

https://www.localcaredirect.org/ (Opens in a new tab)