Support Assistant

Six Degrees Social Enterprise

Information:

This job is now closed

Job summary

The post holder will be part of a small friendly and professional support team that are responsible for providing administrative support to staff in the organisation, which provides primary mental health care to patients in the Salford area.

Main duties of the job

Some of these responsibilities will include providing a positive service and experience as the first point of contact for the organisation, managing the telephone system, patient case management system as well as the storage and filing system for Patient and Employee Records Management amongst other administrative and general office duties.

About us

Six Degrees Social Enterprise is a Salford based Community Interest Company, which has seen large growth and change since it was established in 2011. For further information about what we do please visit our website: http://six-degrees.org.uk/

Date posted

02 August 2022

Pay scheme

Agenda for change

Band

Band 3

Salary

£12,469 a year Pro-rata from £20,330

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

B0248-22-8518

Job locations

Six Degrees Social Enterprise

Albert Street

Eccles

Manchester

M30 0BL


Job description

Job responsibilities

The post holder will be part of a small friendly and professional support team that are responsible for providing administrative support to staff in the organisation, which provides primary mental health care to patients in the Salford area.

Some of these responsibilities will include providing a positive service and experience as the first point of contact for the organisation, managing the telephone system, patient case management system as well as the storage and filing system for Patient and Employee Records Management amongst other administrative and general office duties.

The Benefits:

  • Career development and training
  • Free onsite parking
  • Great working culture
  • Pension Scheme
  • Perk Box
  • Holiday Purchase Scheme
  • Access to Health Assured

As of September 2022 the rate of the banded salaries of Agenda for Change are due to rise, Band 3 will rise to £21,730 per annum. This will then be pro-rata for the part-time hours of this role.

Job description

Job responsibilities

The post holder will be part of a small friendly and professional support team that are responsible for providing administrative support to staff in the organisation, which provides primary mental health care to patients in the Salford area.

Some of these responsibilities will include providing a positive service and experience as the first point of contact for the organisation, managing the telephone system, patient case management system as well as the storage and filing system for Patient and Employee Records Management amongst other administrative and general office duties.

The Benefits:

  • Career development and training
  • Free onsite parking
  • Great working culture
  • Pension Scheme
  • Perk Box
  • Holiday Purchase Scheme
  • Access to Health Assured

As of September 2022 the rate of the banded salaries of Agenda for Change are due to rise, Band 3 will rise to £21,730 per annum. This will then be pro-rata for the part-time hours of this role.

Person Specification

Qualifications

Essential

  • N/A

Desirable

  • N/A

Experience

Essential

  • Sound experience within an administrative role.
  • At least 12 months experience of working in an office environment providing general office duties i.e. filing, call taking, scanning, note taking etc.
  • Previous record and diary management experience.
  • Responsible for Outgoing and incoming patient calls showing compassion, empathy, patience and respect.

Desirable

  • Experience within Healthcare or a customer support environment.

Knowledge and Skills

Essential

  • Demonstrate excellent verbal and written communication skills including an excellent telephone manner.
  • Strong IT skills with a good working knowledge of Microsoft Office.
  • Work flexibly in support of the organisation.
  • Demonstrate a positive and professional manner at all times.
  • Able to communicate at all levels.
Person Specification

Qualifications

Essential

  • N/A

Desirable

  • N/A

Experience

Essential

  • Sound experience within an administrative role.
  • At least 12 months experience of working in an office environment providing general office duties i.e. filing, call taking, scanning, note taking etc.
  • Previous record and diary management experience.
  • Responsible for Outgoing and incoming patient calls showing compassion, empathy, patience and respect.

Desirable

  • Experience within Healthcare or a customer support environment.

Knowledge and Skills

Essential

  • Demonstrate excellent verbal and written communication skills including an excellent telephone manner.
  • Strong IT skills with a good working knowledge of Microsoft Office.
  • Work flexibly in support of the organisation.
  • Demonstrate a positive and professional manner at all times.
  • Able to communicate at all levels.

Employer details

Employer name

Six Degrees Social Enterprise

Address

Six Degrees Social Enterprise

Albert Street

Eccles

Manchester

M30 0BL


Employer's website

http://six-degrees.org.uk/ (Opens in a new tab)

Employer details

Employer name

Six Degrees Social Enterprise

Address

Six Degrees Social Enterprise

Albert Street

Eccles

Manchester

M30 0BL


Employer's website

http://six-degrees.org.uk/ (Opens in a new tab)

For questions about the job, contact:

Admin Team

sixdegrees@nhs.net

01619830900

Date posted

02 August 2022

Pay scheme

Agenda for change

Band

Band 3

Salary

£12,469 a year Pro-rata from £20,330

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

B0248-22-8518

Job locations

Six Degrees Social Enterprise

Albert Street

Eccles

Manchester

M30 0BL


Privacy notice

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