Job summary
- 30 hours per week
- Provides support across all
services and clinical teams to develop and embed quality improvement and
assurance measures, to meet the needs of internal and external bodies including
CQC and Commissioners, by delivering routine and bespoke reporting.
-
Supports both audit and incident processes from identification, creation,
application and investigation to conclusions, action planning, implementation
and review inclusive of the Patient Safety Incident Framework.
-
Guides and supports the review and update of clinical policies.
-
Contributes directly to clinical education initiatives working with the
Clinical Education Facilitator
-
Has a key role in the organisation and support of the medical student's
placement programme.
Main duties of the job
We are looking to recruit a competent, experienced and
enthusiastic practitioner who is able to form positive working relationships
across varied teams, professional groups and skill sets, have a curious mind set and be open to learning from
others.
Flexibility,
responsibility and professionalism are key.
- You will display confidence and self-motivation, with excellent communication skills
using your clinical knowledge and experience to support the review of incidents
ensuring programmes and initiatives are achievable and effective. Producing
written reports for senior internal and external review.
-
Have a good understanding of incident review and investigation processes
including the PFSIRF approach
-
Be experienced in change management and able to promote a culture of learning
and quality improvement which keeps patients and families' experiences at the
heart of change.
About us
The hospice
benefits from being an independent charity allowing flexibility and creativity
in the design and delivery of services whilst being firmly integrated with key
local NHS providers. Care and support are delivered with integrity and quality.
No two days are ever the same and you have the
chance to enhance the experience of patients and families when life is most
vulnerable.
As an employer we
are committed to developing the skills and interests of our staff to ensure our
workforce is motivated and equipped to deliver what is expected of them in a
compassionate and competent manner through apprenticeships, formal training and
workplace experience.
We
have an onsite Clinical Educator and offer access to in-house development and
support external education where this is identified in our staff development
and appraisal process.
In return, some
of the benefits that we can offer to the successful candidates include,
continuation of NHS Superannuation Pension Scheme, for existing members of the
NHS Pension Scheme and a commitment to learning and development.
Job description
Job responsibilities
Job Purpose - To work as a member of the wider clinical service managers(CSM) team to ensure delivery of care in an effective, safe, responsive and well led manner.
- Advise, support and guide the organisations development of clinical compliance with care standards regulation and best practice.
- Lead and advise on CQC compliance, including clinical health & safety.
- Promote a culture of learning and quality improvement across all aspects of patient care, safety and services across Wirral Hospice St Johns clinical teams.
- Support the organisation to ensure that patient and family experiences are at the heart of any drive to improve patient care and make it safer.
- Be responsible for the implementation and maintenance of robust systems and processes for the management of patient safety and the incident reporting process across all clinical areas.
Core tasks
Audit
- Formulate and execute the Hospices audit schedule, ensuring that all relevant practice andactivity is subject to verification against documented policy and procedures.
- Oversee the completion of action plans and review of impact of actions arising from clinical incidents and audits, ensuring changes in practice are understood and embedded.
- To identify and support the completion of external auditing and benchmarking processes across clinical services.
- Support the development of and compliance with the commissioning bodies quality schedule and reporting requirements.
Incident Management
- To support the adaptations and cultural shift of the NHS Patient Safety Incident Reporting Framework (PSIRF).
- Take a lead role in the investigation and reporting of significant patient safety incidents in line with PSIRF guidance.
- To support data management and reporting internally and externally as required from all incidents
Policy monitoring and development
- To maintain an awareness of developing and influencing policies within the Health and Social Care Sector.
- Contribute to the on-going development of clinical policies, procedures and guidelines ensuring their implementation, review and monitoring.
Organisational learning and development.
- Working closely with the Clinical Education Facilitator (CEF) and CSMs to ensure learning from audits and incidents is taken into the workforce to effect change.
- To work closely with the Workforce learning and Development team the CEF and administrator to be the clinical link providing support and smooth operation of the medical student programmes. Including but not limited to oversight of timetables, induction and orientation, point of contact for wellbeing and support whilst on placement and completion of appropriate reporting back to the universities and hospice governance structures.
- To support the development of auditing skills within the clinical workforce
- Identify learning needs and support staff to implement Safety and Quality Improvement measures and support education initiatives where required.
- To contribute to education programmes as required to support improvements in clinical skills and quality of care.
Making voices heard
- Develop and support robust feedback processes ensuring patients and families are voices heard within all incidents and central to service developments within clinical services.
- To actively promote the speak-up speak-out approach and culture organisationally and specifically within clinical services to improve patients and clinical safety.
Role and Responsibilities
Managerial & Leadership
- Work closely with Director of Clinical Services, Medical Director, Organisational Quality lead, and Clinical Services Managers to identify areas requiring development and support effective change management.
- Set high standards of quality and performance and raise the level of expectations
- Display confidence and self-motivation, excellent communication skills at all times, utilising clinical knowledge and experience, and acting as a resource to all nursing staff and other healthcare professionals, providing education as an integral part of the role.
- To be an inspirational leader who clearly expresses the hospice vision, values and service quality to team members at all times.
- Work in accordance with professional code of conduct and Wirral Hospice St Johns Core Values and Policies and Procedures.
Clinical and Professional
- Accept accountability for own actions and areas of responsibility.
- Compile and present relevant reports to senior managers and hospice committees and commissioning bodies as required.
- To maintain collaborative working relationships and effective communications between all members of the multidisciplinary team, when working towards implementing quality improvement and safety measures, resolving conflict and working within the team to ensure a high standard of patient care.
Personal / Professional Development
- To engage in regular managerial supervision with Director of Clinical Services
- To engage in clinical supervision and reflective practice opportunities
- To maintain professional registration with regulatory body.
- To ensure that revalidation requirements are met.
- To abide by the Code of Conduct / Practice for registered regulatory body.
- Participate in training as identified in annual appraisal process.
- Engage in seeking formal and informal learning opportunities throughout the year.
- Attend locality / network meetings in agreement with CSM
- Maintain awareness of regional and national policy relevant to area of work and underpinning approaches.
- Actively participates and supports in clinical supervision.
- Keep up to date with evidence- based practice through literature reviews, study days and courses as relevant to identified CPD.
- Take part in reflective practice and in-house training opportunities
Job description
Job responsibilities
Job Purpose - To work as a member of the wider clinical service managers(CSM) team to ensure delivery of care in an effective, safe, responsive and well led manner.
- Advise, support and guide the organisations development of clinical compliance with care standards regulation and best practice.
- Lead and advise on CQC compliance, including clinical health & safety.
- Promote a culture of learning and quality improvement across all aspects of patient care, safety and services across Wirral Hospice St Johns clinical teams.
- Support the organisation to ensure that patient and family experiences are at the heart of any drive to improve patient care and make it safer.
- Be responsible for the implementation and maintenance of robust systems and processes for the management of patient safety and the incident reporting process across all clinical areas.
Core tasks
Audit
- Formulate and execute the Hospices audit schedule, ensuring that all relevant practice andactivity is subject to verification against documented policy and procedures.
- Oversee the completion of action plans and review of impact of actions arising from clinical incidents and audits, ensuring changes in practice are understood and embedded.
- To identify and support the completion of external auditing and benchmarking processes across clinical services.
- Support the development of and compliance with the commissioning bodies quality schedule and reporting requirements.
Incident Management
- To support the adaptations and cultural shift of the NHS Patient Safety Incident Reporting Framework (PSIRF).
- Take a lead role in the investigation and reporting of significant patient safety incidents in line with PSIRF guidance.
- To support data management and reporting internally and externally as required from all incidents
Policy monitoring and development
- To maintain an awareness of developing and influencing policies within the Health and Social Care Sector.
- Contribute to the on-going development of clinical policies, procedures and guidelines ensuring their implementation, review and monitoring.
Organisational learning and development.
- Working closely with the Clinical Education Facilitator (CEF) and CSMs to ensure learning from audits and incidents is taken into the workforce to effect change.
- To work closely with the Workforce learning and Development team the CEF and administrator to be the clinical link providing support and smooth operation of the medical student programmes. Including but not limited to oversight of timetables, induction and orientation, point of contact for wellbeing and support whilst on placement and completion of appropriate reporting back to the universities and hospice governance structures.
- To support the development of auditing skills within the clinical workforce
- Identify learning needs and support staff to implement Safety and Quality Improvement measures and support education initiatives where required.
- To contribute to education programmes as required to support improvements in clinical skills and quality of care.
Making voices heard
- Develop and support robust feedback processes ensuring patients and families are voices heard within all incidents and central to service developments within clinical services.
- To actively promote the speak-up speak-out approach and culture organisationally and specifically within clinical services to improve patients and clinical safety.
Role and Responsibilities
Managerial & Leadership
- Work closely with Director of Clinical Services, Medical Director, Organisational Quality lead, and Clinical Services Managers to identify areas requiring development and support effective change management.
- Set high standards of quality and performance and raise the level of expectations
- Display confidence and self-motivation, excellent communication skills at all times, utilising clinical knowledge and experience, and acting as a resource to all nursing staff and other healthcare professionals, providing education as an integral part of the role.
- To be an inspirational leader who clearly expresses the hospice vision, values and service quality to team members at all times.
- Work in accordance with professional code of conduct and Wirral Hospice St Johns Core Values and Policies and Procedures.
Clinical and Professional
- Accept accountability for own actions and areas of responsibility.
- Compile and present relevant reports to senior managers and hospice committees and commissioning bodies as required.
- To maintain collaborative working relationships and effective communications between all members of the multidisciplinary team, when working towards implementing quality improvement and safety measures, resolving conflict and working within the team to ensure a high standard of patient care.
Personal / Professional Development
- To engage in regular managerial supervision with Director of Clinical Services
- To engage in clinical supervision and reflective practice opportunities
- To maintain professional registration with regulatory body.
- To ensure that revalidation requirements are met.
- To abide by the Code of Conduct / Practice for registered regulatory body.
- Participate in training as identified in annual appraisal process.
- Engage in seeking formal and informal learning opportunities throughout the year.
- Attend locality / network meetings in agreement with CSM
- Maintain awareness of regional and national policy relevant to area of work and underpinning approaches.
- Actively participates and supports in clinical supervision.
- Keep up to date with evidence- based practice through literature reviews, study days and courses as relevant to identified CPD.
- Take part in reflective practice and in-house training opportunities
Person Specification
Qualifications
Essential
- RGN or Allied Health Care Professional qualification and registration
- Masters Level Qualification or working towards
- Evidence of continued professional development and revalidation
- Communication skills training
- Knowledge or experience of Governance processes
Desirable
- Possession of post registration qualification in palliative care
- Advanced Communication Skills
- Leadership development programme / qualification
- Relevant Governance training including risk management & incident investigation
- PSIRF training
- Project management qualification or relevant experience
Clinical/Managerial Skills
Essential
- Competent in prioritising and managing workload.
- Good time management and ability to work to tight and often changing timescales
- Exceptional leadership skills and ability to think creatively.
- Motivated to develop professionally and managerially.
Desirable
- Experience of using windows based software, with advanced skills in MS Microsoft, Excel, Word and PowerPoint
Interpersonal Skills
Essential
- Excellent communication and negotiation skills
- Skilled to work across professional and multi-agency boundaries.
- Ability to communicate at all levels within the organisation.
- Enthusiasm for development and innovative practice and resilience, ability to implement change.
Desirable
- Ability to deal effectively with all types of conflicts
- Experience of working closely with staff including clinical of varying seniority
Experience
Essential
- Consolidated experience of working at Band 6
- Post registration experience in safety/ quality improvement / service development.
- Experience of incident management and action planning
- Experience of completing audits and action plans and implementing change processes
- Understanding of the needs of patients and families support in a -palliative care setting.
- Multi professional team working
- Demonstrable understanding of assessment tools and outcome measures relevant to palliative care
Desirable
- Experience of working in a leadership role / staff management
- Experience in report writing and presentations to senior level committees / external panels
- Post registration experience working in palliative care
- OR
- Evidence of using assessment tools and outcome measures relevant to palliative and rehabilitative care.
- Experience of designing and delivering groups and education sessions.
- Evidence of involvement in service development, audit and clinical governance.
- Experience of stakeholder engagement in project development
- Supervision and mentoring of unqualified and junior staff
- Experience of incident investigation / risk management
- Experience of using windows based software, with advanced skills in MS Microsoft, Excel, Word and PowerPoint
Person Specification
Qualifications
Essential
- RGN or Allied Health Care Professional qualification and registration
- Masters Level Qualification or working towards
- Evidence of continued professional development and revalidation
- Communication skills training
- Knowledge or experience of Governance processes
Desirable
- Possession of post registration qualification in palliative care
- Advanced Communication Skills
- Leadership development programme / qualification
- Relevant Governance training including risk management & incident investigation
- PSIRF training
- Project management qualification or relevant experience
Clinical/Managerial Skills
Essential
- Competent in prioritising and managing workload.
- Good time management and ability to work to tight and often changing timescales
- Exceptional leadership skills and ability to think creatively.
- Motivated to develop professionally and managerially.
Desirable
- Experience of using windows based software, with advanced skills in MS Microsoft, Excel, Word and PowerPoint
Interpersonal Skills
Essential
- Excellent communication and negotiation skills
- Skilled to work across professional and multi-agency boundaries.
- Ability to communicate at all levels within the organisation.
- Enthusiasm for development and innovative practice and resilience, ability to implement change.
Desirable
- Ability to deal effectively with all types of conflicts
- Experience of working closely with staff including clinical of varying seniority
Experience
Essential
- Consolidated experience of working at Band 6
- Post registration experience in safety/ quality improvement / service development.
- Experience of incident management and action planning
- Experience of completing audits and action plans and implementing change processes
- Understanding of the needs of patients and families support in a -palliative care setting.
- Multi professional team working
- Demonstrable understanding of assessment tools and outcome measures relevant to palliative care
Desirable
- Experience of working in a leadership role / staff management
- Experience in report writing and presentations to senior level committees / external panels
- Post registration experience working in palliative care
- OR
- Evidence of using assessment tools and outcome measures relevant to palliative and rehabilitative care.
- Experience of designing and delivering groups and education sessions.
- Evidence of involvement in service development, audit and clinical governance.
- Experience of stakeholder engagement in project development
- Supervision and mentoring of unqualified and junior staff
- Experience of incident investigation / risk management
- Experience of using windows based software, with advanced skills in MS Microsoft, Excel, Word and PowerPoint
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
