Job summary
We are looking to recruit Care Coordinators who will
work as part of the multi-disciplinary team in the Barnsley Primary Care Network,
building on our successful and existing model.
Role will be to work closely with
PCN Practices and the multidisciplinary team in coordinating all key activities
including access to services, advice, and information, and ensuring heath and
care planning is timely, efficient, and patient-centred.
Part-time and Full-time will be considered for this vacancy. Practice location to be confirmed.
If a high number of applications are received this advert may be closed early.
Main duties of the job
The post holder will help patients interact and engage with
everyday life through activities designed to develop, maintain, or retrain
skills for people with a cognitive, physical, or mental disorder, condition, or
illness. You will support the provision of continuity of care and act as a
point of contact for families, residents, and professionals for identified
patients in your caseload.
The ideal candidate will have experience working in Primary
Care and possess excellent communication and organisation skills, with a
demonstrable passion for enhancing patient experience and outcomes.
The ability to travel to local care homes as part of the role is essential.
About us
Barnsley Primary Care Network:
Barnsley has established one
super Primary Care Network (PCN) of over 250,000 patients which includes all
of GP practices across Barnsley. This is supported by six Neighbourhood
Networks building on our successful and existing model of neighbourhood
working; this enables us to maintain and focus on the specific needs of each
local area whilst allowing integration at a borough wide level.
BHF
are fully committed to ensuring equality, diversity, and inclusion (EDI) as
this is embedded in our values. We are also a committed employer under the
Disability Confident Scheme. Therefore, should you wish to discuss any
reasonable adjustments or assistance you might need in the application or
interview process, please contact a member of the HR team at syicb-barnsley.bhf-hrteam@nhs.net and we will be happy to help.
Please note that interviews may take place prior
to the advert closing as and when suitable applications are received. If a suitable
candidate is appointed the role may close early, therefore please do not
hesitate to submit your application.
Job description
Job responsibilities
Key
responsibilities
Work with people,
their families and carers, to improve their understanding of their condition.
Support people to develop and review personalised care and
support plans to manage their needs and achieve better healthcare outcomes and
continuity of care.
Help people to
manage their needs by providing a contact to answer queries, make and manage
appointments, and ensure that people have good quality written or verbal
information to help them make choices about their care.
Signpost patients
where appropriate to other additional roles within the PCN for example Social
Prescribers and Health & Wellbeing coaches.
Provide
co-ordination and navigation for people and their carers across health and care
services. Helping to ensure patients receive a joined-up service and the
appropriate support from the right person at the right time.
Work
collaboratively with GPs and other primary care professionals within the PCN to
proactively identify and manage a caseload, which may include patients with
long-term health conditions, and where appropriate, refer back to other health
professionals within the PCN.
Support the
co-ordination and delivery of multidisciplinary teams with the PCN.
Raise awareness of
how to identify patients who may benefit from shared decision making and
support PCN staff and people to be more prepared to have shared decision-making
conversations.
Process and book
appointments by telephone or written format as requested via practice.
Process referrals
to community nursing and other professionals.
Job description
Job responsibilities
Key
responsibilities
Work with people,
their families and carers, to improve their understanding of their condition.
Support people to develop and review personalised care and
support plans to manage their needs and achieve better healthcare outcomes and
continuity of care.
Help people to
manage their needs by providing a contact to answer queries, make and manage
appointments, and ensure that people have good quality written or verbal
information to help them make choices about their care.
Signpost patients
where appropriate to other additional roles within the PCN for example Social
Prescribers and Health & Wellbeing coaches.
Provide
co-ordination and navigation for people and their carers across health and care
services. Helping to ensure patients receive a joined-up service and the
appropriate support from the right person at the right time.
Work
collaboratively with GPs and other primary care professionals within the PCN to
proactively identify and manage a caseload, which may include patients with
long-term health conditions, and where appropriate, refer back to other health
professionals within the PCN.
Support the
co-ordination and delivery of multidisciplinary teams with the PCN.
Raise awareness of
how to identify patients who may benefit from shared decision making and
support PCN staff and people to be more prepared to have shared decision-making
conversations.
Process and book
appointments by telephone or written format as requested via practice.
Process referrals
to community nursing and other professionals.
Person Specification
Experience
Essential
- Good understanding of GDPR and confidentiality policies.
- Knowledge and understanding of Primary Care and Primary Care Network.
- Experience working with healthcare professionals and/or previous experience in a GP practice or in the primary care sector. `
Desirable
- Experience coordinating with multiple stakeholder or individuals to meet specified outcomes.
- Experience providing advice/signposting.
- Experience using a patient clinical system.
- Knowledge of a range of local community groups which support wellbeing.
- Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention.
Skills
Essential
- Excellent written and spoken skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
- Good technical literacy with Microsoft Office packages.
- Able to work independently and manage own workload.
- Able to build strong professional relationships.
- Demonstrable experience of effective planning and organisation skills to deliver targets and meet deadlines.
- Able to analyse and interpret information and present results in a clear and concise manner.
Desirable
- Understanding of social determinants of health and how these can be addressed with patients.
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Holds relevant NVQ Level 3 qualification or equivalent experience
Deposition/Approach to work
Essential
- Creative, flexible and sensitive approach to working with people with diverse support needs
- Ability to motivate people
- Ability to reflect on and share best practice with peers
- Able to travel locally as required
- Passionate about combatting disadvantage and inequality in healthcare
- Able to work as part of a team
Person Specification
Experience
Essential
- Good understanding of GDPR and confidentiality policies.
- Knowledge and understanding of Primary Care and Primary Care Network.
- Experience working with healthcare professionals and/or previous experience in a GP practice or in the primary care sector. `
Desirable
- Experience coordinating with multiple stakeholder or individuals to meet specified outcomes.
- Experience providing advice/signposting.
- Experience using a patient clinical system.
- Knowledge of a range of local community groups which support wellbeing.
- Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention.
Skills
Essential
- Excellent written and spoken skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
- Good technical literacy with Microsoft Office packages.
- Able to work independently and manage own workload.
- Able to build strong professional relationships.
- Demonstrable experience of effective planning and organisation skills to deliver targets and meet deadlines.
- Able to analyse and interpret information and present results in a clear and concise manner.
Desirable
- Understanding of social determinants of health and how these can be addressed with patients.
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Holds relevant NVQ Level 3 qualification or equivalent experience
Deposition/Approach to work
Essential
- Creative, flexible and sensitive approach to working with people with diverse support needs
- Ability to motivate people
- Ability to reflect on and share best practice with peers
- Able to travel locally as required
- Passionate about combatting disadvantage and inequality in healthcare
- Able to work as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
