Receptionist

Job description

Job responsibilities

Process appointment requests from patients by telephone and in person

Receive patients and direct to appropriate surgeries

Deal with visit requests

Registration of new patients and temporary residents

Process patients change of address

Process repeat prescription requests in accordance with practice guidelines

Handling, receipt and efficient filing of prescriptions

Accepting and dispatching specimens to hospital

Have a full understanding of the appointment system

Have a clear understanding of telephone systems, daytime and out of hours

Computer data entry processing and recording information in accordance with practice procedures

Taking messages and passing on information

Complete workflow tasks within agreed timescales. This may include any of the following areas:

o Cytology- recalls and entering results

o Processing and allocating Pathology results

o Immunisation recalls (including childhood immunisations)

o Scanning medical information to patient records

o Allocating workflow to doctors

o Read coding medical information

o Processing out of hours information received electronically

o Updating records when a patient is deceased

o Processing online prescription requests

o Processing hospital discharge letters

o Processing scanned workflow from the doctors

o Deduction of patients

o Recalls of chronic disease management

o Processing tasks in Systm One

o Processing insurance report/medical records requests

Medical Records:

Management of Medical Records

Ensure records are kept neat and tidy and in good general repair.

Ensure any changes in patient details i.e. address telephone numbers etc are altered on the patients medical record.

Ensure all patient contacts are documented in the patients computerised medical record.

Reception:

On opening the premises check the Doctors rooms, waiting area and reception are heated/ventilated, clean and tidy.

To assist in organising patient appointments, and the passage of information to staff, patients and Health Care providers.

Ensure the surgeries are well stocked with stationery and equipment needed by the Doctors

To receive and exchange routine information between Clinicians, Health Care providers, staff, patients and external agencies.

Person Specification

Experience

Essential

• Proven experience of working in an office environment in an administrative/secretarial role, including maintaining databases.
• Excellent written and spoken communication skills.
• Experience of using Office computer programs including Excel, Word and Outlook
• Ability to liaise with all levels of staff and the public in a confident and effective manner
• Ability to manage and prioritise own workload
• Ability to produce good quality correspondence
• Organisational skills/managing diary systems and tracking information
• Ability to work to deadlines and prioritise a heavy workload, always ensuring attention to detail
• Working knowledge of the internet
• Able to communicate with staff across all levels of the organisation
• Able to work as part of a team
• Excellent telephone manner
• Professional approach
• Able to work effectively within a team environment
• Flexible approach to work
• Ability to work effectively under pressure/with distractions
• Attention to detail
• Able to work under limited supervision
• Understanding of the need for confidentiality
• Customer focused approach

Desirable

• Data analysis and interpretation skills
• Knowledge of information analysis
• Experience of working in a healthcare environment
• Full UK driving licence
• Knowledge of the NHS/Public Sector

Qualifications

Essential

• Higher Education qualification (i.e. 'A' Level/NVQ III standard) or equivalent/previous experience in an administration assistant role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnsley Healthcare Federation

Address

BHF Lundwood Surgery

216 Pontefract Road

Barnsley

South Yorkshire

S71 5PN

Employer's website

https://barnsleyhealthcarefederation.co.uk/ (Opens in a new tab)