Job summary
We are looking to recruit a Care Coordinator who will
work as part of the multi-disciplinary team in the Barnsley Primary Care Network,
building on our successful and existing model.
Role will be to work closely with
PCN Practices and the multidisciplinary team in coordinating all key activities
including access to services, advice, and information, and ensuring heath and
care planning is timely, efficient, and patient-centred.
We are recruiting for x2 full time Care Coordinators. Receptionist experience is desirable for this role.
Main duties of the job
The post holder will help patients interact and engage with
everyday life through activities designed to develop, maintain, or retrain
skills for people with a cognitive, physical, or mental disorder, condition, or
illness. You will support the provision of continuity of care and act as a
point of contact for families, residents, and professionals for identified
patients in your caseload.
The ideal candidate will have experience working in Primary
Care and possess excellent communication and organisation skills, with a
demonstrable passion for enhancing patient experience and outcomes.
The ability to travel to local care homes as part of the role is essential.
About us
Barnsley Primary Care Network:
Barnsley has established one
super Primary Care Network (PCN) of over 250,000 patients which includes all
of GP practices across Barnsley. This is supported by six Neighbourhood
Networks building on our successful and existing model of neighbourhood
working; this enables us to maintain and focus on the specific needs of each
local area whilst allowing integration at a borough wide level.
Job description
Job responsibilities
PRIMARY
DUTIES AND AREAS OF RESPONSIBILITIES
Work with people, their families and
carers, to improve their understanding of their condition.
Support people to develop and
review personalised care and support plans to manage their needs and achieve
better healthcare outcomes.
Help people to manage their needs by
providing a contact to answer queries, make and manage appointments, and ensure
that people have good quality written or verbal information to help them make
choices about their care.
Assist people to access self-management
education courses, peer support, health coaching and other interventions that
support them in their health and wellbeing, and increase their levels of
knowledge, skills and confidence in managing their health.
Provide co-ordination and navigation
for people and their carers across health and care services. Helping to ensure
patients receive a joined-up service and the appropriate support from the right
person at the right time.
Work
collaboratively with GPs and other primary care professionals within the PCN to
proactively identify and manage a caseload, which may include patients with
long-term health conditions, and where appropriate, refer back to other health
professionals within the PCN.
Support the
co-ordination and delivery of multidisciplinary teams with the PCN.
Raise awareness of
how to identify patients who may benefit from shared decision making and
support PCN staff and people to be more prepared to have shared decision-making
conversations.
Explore and assist
people to access a personal health budget where appropriate.
Job description
Job responsibilities
PRIMARY
DUTIES AND AREAS OF RESPONSIBILITIES
Work with people, their families and
carers, to improve their understanding of their condition.
Support people to develop and
review personalised care and support plans to manage their needs and achieve
better healthcare outcomes.
Help people to manage their needs by
providing a contact to answer queries, make and manage appointments, and ensure
that people have good quality written or verbal information to help them make
choices about their care.
Assist people to access self-management
education courses, peer support, health coaching and other interventions that
support them in their health and wellbeing, and increase their levels of
knowledge, skills and confidence in managing their health.
Provide co-ordination and navigation
for people and their carers across health and care services. Helping to ensure
patients receive a joined-up service and the appropriate support from the right
person at the right time.
Work
collaboratively with GPs and other primary care professionals within the PCN to
proactively identify and manage a caseload, which may include patients with
long-term health conditions, and where appropriate, refer back to other health
professionals within the PCN.
Support the
co-ordination and delivery of multidisciplinary teams with the PCN.
Raise awareness of
how to identify patients who may benefit from shared decision making and
support PCN staff and people to be more prepared to have shared decision-making
conversations.
Explore and assist
people to access a personal health budget where appropriate.
Person Specification
Experience
Essential
- Experience of working with healthcare professionals and/or previous experience in the NHS or social care
- Experience coordinating with multiple stakeholder or individuals to meet specified outcomes
- Experience providing advice/signposting
- Experience using a patient clinical system
- Awareness of how and when to signpost
- Knowledge of safeguarding interventions and an awareness of the Mental Capacity Act
- Skilled in the use of person-centred measurement and outcomes delivery
Desirable
- Knowledge of a range of local community groups which support wellbeing
- Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention
- Experience of undertaking quality improvement activity
- Sound understanding of disease prevention and the NHS choices website
Skills
Essential
- Excellent verbal communication skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
- Good technical literacy with e.g. Word, Excel, and experience using a clinical system such as SystmOne
- Able to work independently and manage own workload
- Able to build strong professional relationships
- Demonstratable experience of effective planning and organisation skills to deliver targets to deadlines
- Proven record of excellent written communication skills and a high level of health literacy
- Understanding of social determinants of health and how these can be addressed with patients
- Able to analyse and interpret information and present results in a cleat and concise manner
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Desirable if hold a relevant NVQ Level 3 qualification or equivalent
Deposition/Approach to work
Essential
- Creative, flexible and sensitive approach to working with people with diverse support needs
- Ability to motivate people
- Ability to reflect on and share best practice with peers
- Able to travel locally as required
- Passionate about combatting disadvantage and inequality in healthcare
- Able to work as part of a team
Person Specification
Experience
Essential
- Experience of working with healthcare professionals and/or previous experience in the NHS or social care
- Experience coordinating with multiple stakeholder or individuals to meet specified outcomes
- Experience providing advice/signposting
- Experience using a patient clinical system
- Awareness of how and when to signpost
- Knowledge of safeguarding interventions and an awareness of the Mental Capacity Act
- Skilled in the use of person-centred measurement and outcomes delivery
Desirable
- Knowledge of a range of local community groups which support wellbeing
- Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention
- Experience of undertaking quality improvement activity
- Sound understanding of disease prevention and the NHS choices website
Skills
Essential
- Excellent verbal communication skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
- Good technical literacy with e.g. Word, Excel, and experience using a clinical system such as SystmOne
- Able to work independently and manage own workload
- Able to build strong professional relationships
- Demonstratable experience of effective planning and organisation skills to deliver targets to deadlines
- Proven record of excellent written communication skills and a high level of health literacy
- Understanding of social determinants of health and how these can be addressed with patients
- Able to analyse and interpret information and present results in a cleat and concise manner
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Desirable if hold a relevant NVQ Level 3 qualification or equivalent
Deposition/Approach to work
Essential
- Creative, flexible and sensitive approach to working with people with diverse support needs
- Ability to motivate people
- Ability to reflect on and share best practice with peers
- Able to travel locally as required
- Passionate about combatting disadvantage and inequality in healthcare
- Able to work as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
