Volunteer Support Coordinator

Job description

Job responsibilities

KEY RESPONSIBILITIES:

To strive to ensure all Hospice services have appropriate numbers of volunteers to carry out their functions.

To work with the Director of Income Generation in reviewing and supporting the implementation of a volunteer strategy that strives for best practice in volunteer management.

To act as first point of contact for volunteers and staff seeking guidance and support.

Provide support to the hospice teams in all aspects of volunteering and voluntary roles, whilst taking appropriate advice accordingly.

To take the lead in developing and coordinating good practice in volunteering to promote innovative and creative working with volunteers to maximize their contribution.

Reception Management - Responsibilities include oversight of the day-to-day running of Reception and rota management for the volunteer Reception team.

Volunteer Data Management - collation and analysis of volunteer-related data for inclusion in the Monthly Report for the Trustees. This involves ensuring accurate and up-to-date records.

DUTIES AND RESPONSIBILITIES

Work proactively with members of Hospice services to provide sufficient numbers of volunteers to meet the needs of individual events/fundraising activities, shops and clinical services. N.B our shops have the largest proportion of volunteers and they are vital to the running of our trading business.

To recruit volunteers to assist with the running of all Hospice services and other promotional company activities, making best use of volunteers individual skills and expertise.

To ensure all volunteers are inducted into the culture and values of St Lukes and understand the contribution they are making to the Hospice.

Identify and develop new and existing volunteer roles, requirements and needs and design volunteer role descriptions accordingly.

Support managers when dealing with volunteer capability and conduct issues.

Act as an advocate for volunteering by promoting the contribution of volunteers both internal and external to the organisation.

Plan and implement, in conjunction with the Communications team, an effective programme of internal and external information sharing and communication for volunteers.

Develop a suite of support, guidance and training documents for managers to use with volunteers to ensure consistency of standards across the organization.

To devise and maintain all policy documents relating to volunteers, including individual roles and guidelines.

To organise volunteer surveys, act upon feedback, analyse and report results to HR Manager.

To maintain the Volunteer database, ensuring data is protected and kept secure in accordance with the Data Protection Act and other regulations.

Awareness of legal issues around the use of volunteers, ensuring that good practice is followed.

Devise and implement a fair and consistent volunteer recognition programme.

Personal Development

Maintain high professional standards and keep abreast of professional issues and best practice in the field of volunteer management. The organisation will support relevant education and development opportunities whenever possible and as agreed as part of personal development discussions.

Membership of and active participation in the North West branch of the Association of Volunteer Support Managers as well as the local CVS.

Health & Safety & Security

Under health and safety legislation, each individual has a legal responsibility for their own welfare and for the health and safety of others and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. The Hospice has a Health & Safety Policy which applies to all staff.

Similarly, it is each persons responsibility to ensure a secure environment and bring any breaches of security to the attention of their manager.

Equal Opportunities

St Lukes Cheshire Hospice has given its full commitment to the adoption and promotion of the key principles of equal opportunities contained within current legislation and St Lukes Cheshire Hospice Equality & Diversity Policy.

Confidentiality

In the course of your duties, you will have access to confidential material about members of staff, volunteers, other hospice business and patients. The Hospice has Data Protection Policy which applies to all staff.

St Lukes Cheshire Hospice is committed to safeguarding adults and children and expects all staff to share in this commitment. Staff have a responsibility to ensure that they are aware of specific duties relating to their role and should familiarise themselves with the Hospices Safeguarding Policies. Safeguarding training is mandatory for all staff.

This job description may vary from time to time according to the needs of St Lukes (Cheshire) Hospice.

This job description is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the service.

Person Specification

Experience

Essential

• Experience in working with and as part of a team.
• Ability to work on own initiative, manage, prioritise own workload and to work on a number of projects at any one time.
• An awareness of and sensitivity around the needs of volunteers.

Desirable

• Experience and understanding of working with volunteers.
• Supervising/team leading experience.

Knowledge and Skills

Essential

• Experience of supervising and organising groups of people.
• Ability to develop innovative methods of attracting and communicating with prospective volunteers.
• Exceptional communications skills, both written and verbal.
• Exceptional administrative and organisational skills and ability to prioritise workload.
• Strong IT skills and experience of using Microsoft Word, Excel and PowerPoint.
• Understanding of and commitment to equality and diversity procedures.
• Able to take direction and instruction to fully carry out the role.
• Experience of recruitment and interview techniques.
• Prepared to work alone and act on own initiative.

Desirable

• Experience of carrying out appraisals and evaluating performance
• Experience of writing and implementing policy and procedures
• Good working knowledge of current volunteer legislation
• Knowledge of the Hospice sector, charity sector or NHS
• Experience of working with Key data and metrics

Qualifications

Essential

• A good standard of education

Desirable

• Accredited volunteer management training

Other Requirements

Essential

• Problem analysis & resolution.
• Forward planning.
• Delegation and follow up
• Time management.
• Highly motivated and enthusiastic.
• Honest and trustworthy.
• Able to work flexibly as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Luke’s (Cheshire) Hospice

Address

Grosvenor House

Queensway

Winsford

Cheshire

CW7 1BH

Employer's website

https://www.slhospice.co.uk/ (Opens in a new tab)