Job responsibilities
Job Summary:
- To provide
technical and administrative support to the Clinical Pharmacy team and
Clinicians. Facilitate the implementation
of medication changes under the guidance of the Clinical Pharmacist and complete
audits around patient safety in the prescribing of medication, sharing this
information with the clinical team.
Duties & Responsibilities:
-
Process
repeat medication requests, including the conversion of acute requests to
repeat medicines, changing quantities of medicines
-
Assist with
the Pharmacy team telephone clinic regarding medication queries from patients
-
Issuing
prescriptions in line with agreed clinical protocols and within your competency
- Medicines reconciliation
post discharge and on other transfers of care
- To update and maintain
accurate patient medication records on the practice clinical computer
system, including advice given and action taken
-
Liaise
with secondary and primary care colleagues to ensure correct medicines are
continued following the transfer of care
-
Monitor
practice adherence to the repeat prescribing policy
-
To assist
the Pharmacist with data analysis of prescribing behaviour in line with NICE
guidance and local clinical commissioning directives
-
To
support the Prescribing team by sharing appropriate medication guidance and
establishing a method of communication to both to the Dispensing team and
Clinical staff
-
To assist
with the development and review of medicines audits
-
To
maintain and develop medicines communication to staff
-
To
support those with chronic diseases to develop good lifestyle changes to assist
in the management of their conditions.
-
Provide a
contact for patients, Clinicians, Nursing team, Secondary care and Community Pharmacists
with medication queries
-
Project work/prescribing initiatives/clinical
research under the support of the Clinical Pharmacist.
- Liaise
with Clinicians and staff to resolve prescribing queries
- Liaise with nursing and
residential homes in the practice area about medication queries.
Communication:
-
Utilise and demonstrate sensitive
communication styles, to ensure patients are fully informed and consent to
treatment
-
Communicate effectively with patients and
carers, recognising the need for alternative methods of communication to
overcome different levels of understanding, cultural background and preferred
ways of communicating
-
Anticipate barriers to communication and
take action to improve communication
-
Maintain effective communication within the
practice team and with external stakeholders
-
Act as an advocate for patients and
colleagues
-
Ensure awareness of sources of support and
guidance (e.g. PALS) and provide information in an acceptable format to all
patients, recognising any difficulties and referring where appropriate.
Delivering a quality service:
-
Recognise
and work within own competence and professional code of the General Pharmaceutical
Council
-
Produce accurate, contemporaneous and
complete records of patient consultation, consistent with legislation, policies
and procedures
-
Prioritise, organise and manage own
workload in a manner that maintains and promotes quality
-
Deliver care according to national
guidelines and evidence based care
-
Assess effectiveness of care delivery
through self and peer review, benchmarking and formal evaluation
-
Initiate and participate in the maintenance
of quality governance systems and processes across the organisation and its
activities
-
Utilise the audit cycle as a means of
evaluating the quality of the work of self and the team, implementing
improvements where required
-
In partnership with other clinical teams,
collaborate on improving the quality of health care responding to local and
national policies and initiatives as appropriate
-
Evaluate patients response to health care
provision and the effectiveness of care
-
Support and participate in shared learning
across the practice and wider organisation
-
Use a structured framework (e.g. root cause
analysis) to manage, review, and identify learning from patient complaints,
clinical incidents and near miss events
-
Assess the impact of policy implementation
on care delivery
-
Understand and apply legal issues that
support the identification of vulnerable and abused children and adults, and be
aware of statutory child/vulnerable patients health procedures and local
guidance
Leadership
personal and people development:
-
Take
responsibility for own learning and performance including participating in
clinical supervision and acting as a positive role model
-
Actively promote the workplace as a
learning environment, encouraging everyone to learn from each other and from
external good practice
-
Critically evaluate and review innovations
and developments that are relevant to the area of work
-
Contribute to the development of local
guidelines, protocols and standards
Team
working:
-
Understand
own role and scope and identify how this may develop over time
-
Work as an
effective and responsible team member, supporting others and exploring the
mechanisms to develop new ways of working
-
Create clear referral mechanisms to meet
patient need
-
Prioritise own workload and ensure
effective time management strategies
-
Discuss, highlight and work with the team
to create opportunities to improve patient care
-
Agree plans and outcomes by which to
measure success
Management
of risk:
-
Manage and assess risk within the areas of
responsibility, ensuring adequate measures are in place to protect staff and
patients
-
Monitor work areas and practices to ensure
they are safe and free from hazards and conform to health, safety and security
legislation, policies, procedures and guidelines
-
Apply infection control measures within the
practice to local and national guidelines
-
Advocate for policies that reduce
environmental health risks, are culturally sensitive and increase access to
health care for all
Learning
and development:
-
Disseminate learning and information gained
to other team members in order to share good practice and inform others about
current and future developments (e.g. courses and conferences)
-
Assess own learning needs and undertake
learning as appropriate
-
Provide an educational role to patients,
carers, families and colleagues in an environment that facilitates learning
Equality
and diversity:
-
Identify patterns of discrimination and
take action to overcome this and promote diversity and equality of opportunity
-
Enable others to promote equality and
diversity in a non discriminatory culture
-
Support people who need assistance in
exercising their rights
-
Monitor and evaluate adherence to local
chaperoning policies
-
Act as a role model in the observance of
equality and diversity of good practice
-
Accept the rights of individuals to choose
their care providers, participate in care and refuse care
-
Assist patients from marginalised groups to
access quality care.
