Job summary
Are you warm, professional, and thrive in a role where no two days are the same? We are looking for a friendly and capable Guest Services Assistant (Reception) to join our welcoming front-of-house team at The Horder Centre, Crowborough.
Location: The Horder Centre, Crowborough
Contract Type: Bank / Zero-Hours
Shifts Available: Between 6:30 am 8:00 pm, Monday to Sunday
Rate: From £12.21 per hour
Main duties of the job
In this dynamic and flexible bank/zero-hours role, youll be the first point of contact for our patients and visitors, ensuring they receive a 5-star experience. From handling switchboard enquiries to checking in patients and coordinating with clinical teams, youll play a central part in delivering exceptional service and supporting smooth patient journeys.
About us
Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've come a long way since then. Our consultants are amongst the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%.
We have grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. We are committed to making a positive impact to the health of individuals and the communities in which we work.
Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre - the birthplace of pioneering plastic surgery treatments, means that we can deliver high-quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world-class consultants to an even greater number of people.
We know that our working lives are fundamental to emotional wellbeing. Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce. To do this we ensure employees have access to training and development opportunities as well as being a flexible and diverse workplace.
We are committed to caring, and committed to you.
Job description
Job responsibilities
Are you warm, professional, and thrive in a role where no two days are the same? We are looking for a friendly and capable Guest Services Assistant (Reception) to join our welcoming front-of-house team at The Horder Centre, Crowborough.
In this dynamic and flexible bank/zero-hours role, youll be the first point of contact for our patients and visitors, ensuring they receive a 5-star experience. From handling switchboard enquiries to checking in patients and coordinating with clinical teams, youll play a central part in delivering exceptional service and supporting smooth patient journeys.
Location: The Horder Centre, Crowborough
Contract Type: Bank / Zero-Hours
Shifts Available: Between 6:30 am 8:00 pm, Monday to Sunday
Rate: From £12.21 per hour
About you:
- Passionate about delivering outstanding customer service.
- Skilled in handling telephone and face-to-face interactions with professionalism and empathy.
- Proficient in using IT systems and confident learning new technologies.
- Organised, reliable, and able to manage a variety of tasks with attention to detail.
- A great communicator who thrives in a team-focused environment.
- Aligned with our core values: Caring, Friendly, Quality, Integrity, and Pride.
In order to ensure that this role aligns with your expectations, we strongly encourage the inclusion of a covering letter with your application, detailing how your experience to date aligns with this role, as well as details of what the ideal next steps in your career look like. We would love to learn more about you in the immediate application and your reasoning for applying for this position as it will help ensure that our shortlisting stage is as effective and streamlined as possible.
In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.
At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.
As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.
In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.
Job description
Job responsibilities
Are you warm, professional, and thrive in a role where no two days are the same? We are looking for a friendly and capable Guest Services Assistant (Reception) to join our welcoming front-of-house team at The Horder Centre, Crowborough.
In this dynamic and flexible bank/zero-hours role, youll be the first point of contact for our patients and visitors, ensuring they receive a 5-star experience. From handling switchboard enquiries to checking in patients and coordinating with clinical teams, youll play a central part in delivering exceptional service and supporting smooth patient journeys.
Location: The Horder Centre, Crowborough
Contract Type: Bank / Zero-Hours
Shifts Available: Between 6:30 am 8:00 pm, Monday to Sunday
Rate: From £12.21 per hour
About you:
- Passionate about delivering outstanding customer service.
- Skilled in handling telephone and face-to-face interactions with professionalism and empathy.
- Proficient in using IT systems and confident learning new technologies.
- Organised, reliable, and able to manage a variety of tasks with attention to detail.
- A great communicator who thrives in a team-focused environment.
- Aligned with our core values: Caring, Friendly, Quality, Integrity, and Pride.
In order to ensure that this role aligns with your expectations, we strongly encourage the inclusion of a covering letter with your application, detailing how your experience to date aligns with this role, as well as details of what the ideal next steps in your career look like. We would love to learn more about you in the immediate application and your reasoning for applying for this position as it will help ensure that our shortlisting stage is as effective and streamlined as possible.
In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.
At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.
As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.
In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.
Person Specification
About you
Essential
- Passionate about delivering outstanding customer service.
- Skilled in handling telephone and face-to-face interactions with professionalism and empathy.
- Proficient in using IT systems and confident learning new technologies.
- Organised, reliable, and able to manage a variety of tasks with attention to detail.
- A great communicator who thrives in a team-focused environment.
- Aligned with our core values: Caring, Friendly, Quality, Integrity, and Pride.
Person Specification
About you
Essential
- Passionate about delivering outstanding customer service.
- Skilled in handling telephone and face-to-face interactions with professionalism and empathy.
- Proficient in using IT systems and confident learning new technologies.
- Organised, reliable, and able to manage a variety of tasks with attention to detail.
- A great communicator who thrives in a team-focused environment.
- Aligned with our core values: Caring, Friendly, Quality, Integrity, and Pride.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
