Job summary
Recognised as a Centre of Excellence, The McIndoe Centre is looking for an experienced Outpatient Manager to provide outstanding day to day clinical and operational leadership and management to our Outpatients, Pre-Assessment and Reception teams. providing 5-star service to everyone who walks through The McIndoe Centre doors.
Based from The McIndoe Centre, East Grinstead, this is a permanent role offering a competitive salary, fantastic benefits package and excellent training and development opportunities.
Main duties of the job
Alongside sharing your clinical expertise, and leading with empathy, you will also be responsible for overseeing all aspects of patient pre-assessment processes and outpatient clinic operations, ensuring compliance with regulatory standards, optimising resource utilisation, and delivering high-quality patient care.
About us
Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've come a long way since then. Our consultants are amongst the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%.
We have grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. We are committed to making a positive impact to the health of individuals and the communities in which we work.
Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre - the birthplace of pioneering plastic surgery treatments, means that we can deliver high-quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world-class consultants to an even greater number of people.
We know that our working lives are fundamental to emotional wellbeing. Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce. To do this we ensure employees have access to training and development opportunities as well as being a flexible and diverse workplace.
We are committed to caring, and committed to you.
Job description
Job responsibilities
Recognised as a Centre of Excellence, The McIndoe Centre is looking for an experienced Outpatient Manager to provide outstanding day to day clinical and operational leadership and management to our Outpatients, Pre-Assessment and Reception teams. providing 5-star service to everyone who walks through The McIndoe Centre doors.
Alongside sharing your clinical expertise, and leading with empathy, you will also be responsible for overseeing all aspects of patient pre-assessment processes and outpatient clinic operations, ensuring compliance with regulatory standards, optimising resource utilisation, and delivering high-quality patient care.
Based from The McIndoe Centre, East Grinstead, this is a permanent role offering a competitive salary, fantastic benefits package and excellent training and development opportunities.
About you:
- You will be a passionate and experienced clinical expert, educated to degree level or equivalent with evidence of significant Continuing Professional Development.
- First Level Registration.
- Strong and personable leadership skills with evidence of management experience/training.
- Prior exposure of demonstrating practical application of quality standards within the clinical setting e.g. Care Quality Commission, NICE guidance
- Excellent communication skills, to help build those all-important and respected relationships with our patients and your direct and wider teams.
- Proactive and forward thinking, with a passion for continued learning.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Horder Healthcare sponsorship.
At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.
As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.
In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, all successful applicants will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.
Job description
Job responsibilities
Recognised as a Centre of Excellence, The McIndoe Centre is looking for an experienced Outpatient Manager to provide outstanding day to day clinical and operational leadership and management to our Outpatients, Pre-Assessment and Reception teams. providing 5-star service to everyone who walks through The McIndoe Centre doors.
Alongside sharing your clinical expertise, and leading with empathy, you will also be responsible for overseeing all aspects of patient pre-assessment processes and outpatient clinic operations, ensuring compliance with regulatory standards, optimising resource utilisation, and delivering high-quality patient care.
Based from The McIndoe Centre, East Grinstead, this is a permanent role offering a competitive salary, fantastic benefits package and excellent training and development opportunities.
About you:
- You will be a passionate and experienced clinical expert, educated to degree level or equivalent with evidence of significant Continuing Professional Development.
- First Level Registration.
- Strong and personable leadership skills with evidence of management experience/training.
- Prior exposure of demonstrating practical application of quality standards within the clinical setting e.g. Care Quality Commission, NICE guidance
- Excellent communication skills, to help build those all-important and respected relationships with our patients and your direct and wider teams.
- Proactive and forward thinking, with a passion for continued learning.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Horder Healthcare sponsorship.
At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.
As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.
In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, all successful applicants will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.
Person Specification
About You
Essential
- You will be a passionate and experienced clinical expert, educated to degree level or equivalent with evidence of significant Continuing Professional Development.
- First Level Registration.
- Strong and personable leadership skills with evidence of management experience/training.
- Prior exposure of demonstrating practical application of quality standards within the clinical setting e.g. Care Quality Commission, NICE guidance
- Excellent communication skills, to help build those all-important and respected relationships with our patients and your direct and wider teams.
- Proactive and forward thinking, with a passion for continued learning.
Person Specification
About You
Essential
- You will be a passionate and experienced clinical expert, educated to degree level or equivalent with evidence of significant Continuing Professional Development.
- First Level Registration.
- Strong and personable leadership skills with evidence of management experience/training.
- Prior exposure of demonstrating practical application of quality standards within the clinical setting e.g. Care Quality Commission, NICE guidance
- Excellent communication skills, to help build those all-important and respected relationships with our patients and your direct and wider teams.
- Proactive and forward thinking, with a passion for continued learning.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
