Job summary
Based from The Horder Centre, Crowborough, this is a full-time, permanent role, with fantastic opportunities to learn, develop and grow within our outstanding CQC rated hospital.
Main duties of the job
Playing a pivotal role in our patients journeys, our Patient Services Advisors are responsible for anything from dealing with enquiries, to making all bookings related to a patients pathway. We are on the lookout for an empathetic and customer focused individual to join our Patient Services team, who pride themselves on providing 5*service to both our valued patients and employees.
About us
Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've come a long way since then. Our consultants are amongst the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%.
We have grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. We are committed to making a positive impact to the health of individuals and the communities in which we work.
Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre - the birthplace of pioneering plastic surgery treatments, means that we can deliver high-quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world-class consultants to an even greater number of people.
We know that our working lives are fundamental to emotional wellbeing. Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce. To do this we ensure employees have access to training and development opportunities as well as being a flexible and diverse workplace.
We are committed to caring, and committed to you.
Job description
Job responsibilities
Playing a pivotal role in our patients journeys, our Patient Services Advisors are responsible for anything from dealing with enquiries, to making all bookings related to a patients pathway. We are on the lookout for an empathetic and customer focused individual to join our Patient Services team, who pride themselves on providing 5*service to both our valued patients and employees.
Based from The Horder Centre, Crowborough, this is a full-time, permanent role, with fantastic opportunities to learn, develop and grow within our outstanding CQC rated hospital.
About you:
- You will have a passion for customer service, providing excellent administrative and personal support to all of our valued patients.
- Excellent organisational skillsto ensure that our patients receive the 5* service we pride ourselves on offering.
- Proactive and forward thinking, with a passion for continued learning.
- IT savvy! We use a varied range of IT software.
- Team playerafter all, they do say that teamwork makes the dream work!
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Horder Healthcare sponsorship.
At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.
As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.
In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Job description
Job responsibilities
Playing a pivotal role in our patients journeys, our Patient Services Advisors are responsible for anything from dealing with enquiries, to making all bookings related to a patients pathway. We are on the lookout for an empathetic and customer focused individual to join our Patient Services team, who pride themselves on providing 5*service to both our valued patients and employees.
Based from The Horder Centre, Crowborough, this is a full-time, permanent role, with fantastic opportunities to learn, develop and grow within our outstanding CQC rated hospital.
About you:
- You will have a passion for customer service, providing excellent administrative and personal support to all of our valued patients.
- Excellent organisational skillsto ensure that our patients receive the 5* service we pride ourselves on offering.
- Proactive and forward thinking, with a passion for continued learning.
- IT savvy! We use a varied range of IT software.
- Team playerafter all, they do say that teamwork makes the dream work!
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Horder Healthcare sponsorship.
At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.
As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.
In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Person Specification
About You
Essential
- You will have a passion for customer service, providing excellent administrative and personal support to all of our valued patients.
- Excellent organisational skillsto ensure that our patients receive the 5* service we pride ourselves on offering.
- Proactive and forward thinking, with a passion for continued learning.
- IT savvy! We use a varied range of IT software.
- Team playerafter all, they do say that teamwork makes the dream work!
Person Specification
About You
Essential
- You will have a passion for customer service, providing excellent administrative and personal support to all of our valued patients.
- Excellent organisational skillsto ensure that our patients receive the 5* service we pride ourselves on offering.
- Proactive and forward thinking, with a passion for continued learning.
- IT savvy! We use a varied range of IT software.
- Team playerafter all, they do say that teamwork makes the dream work!
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
