We Are With You

Service Administrator (Lambeth Ref:0102ZS)

The closing date is 10 February 2026

Job summary

Join us as a Service Administrator in Lambeth.

Our team in Lambeth are seeking an experienced Administrator, to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you.

At Lambeth, WithYou works closely with the lead provider, South London and Maudsley NHS Foundation Trust and partners, Phoenix Futures and Way Through providing free and confidential support to adults experiencing challenges with drugs and alcohol. As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us on our website.

Please refer to the linked job description to support your application.

The closing date for applications is the 10th February 2026.Please note: This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Main duties of the job

We are seeking a motivated and organised Administrator to support our busy community drug and alcohol service. This is a key role providing essential administrative support to ensure smooth service delivery. Youll be responsible for managing referrals, maintaining accurate records, and supporting team communications. We have many clients to support so a smooth-running administrative team is crucial to us achieving our aims each and every day. There's great variety in this role ranging from greeting clients, minuting meetings, maintaining our data quality to processing assessments and providing clinical administrative support.

The role is permanent and full time working 37.5 hours per week. The salary for this position is £29,000 per annum, this includes an Inner London Weighting payment of £4,000 per year.

About us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.

Our name reflects who we are a positive place where people can progress, connect with others and get friendly, expert help in a way thats right for them.

Our staff team changes lives. If youre passionate about helping people get the support they need for issues with drugs, alcohol and mental health, wed love to hear from you.

Date posted

30 January 2026

Pay scheme

Other

Salary

£29,000 to £29,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

oc-1769530847-GMV6X

Job locations

London

South West London

SW9 8DG

Job description

Job responsibilities

Please see the linked job description and person specification for more information on the role and its responsibilities.

Job description

Job responsibilities

Please see the linked job description and person specification for more information on the role and its responsibilities.

Person Specification

Experience

Essential

The ideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.
To do this job successfully, you will need:
experience of providing great administrative support in a busy environment
the ability to communicate effectively with a wide range of people
to be confident working in a team environment and able to work collaboratively
a good level of Maths and English (verbal and written)
to be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
good analytical skills with an eye for detail
a can do, positive attitude
excellent IT skills, including database management and be comfortable using digital media
to understand work-based Health & Safety issues
some flexibility with working hours and location from time to time
If you have worked in a charitable organisation before and/or have knowledge or experience of our client group, that would be an advantage but not essential.

Person Specification

Experience

Essential

The ideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.
To do this job successfully, you will need:
experience of providing great administrative support in a busy environment
the ability to communicate effectively with a wide range of people
to be confident working in a team environment and able to work collaboratively
a good level of Maths and English (verbal and written)
to be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
good analytical skills with an eye for detail
a can do, positive attitude
excellent IT skills, including database management and be comfortable using digital media
to understand work-based Health & Safety issues
some flexibility with working hours and location from time to time
If you have worked in a charitable organisation before and/or have knowledge or experience of our client group, that would be an advantage but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

We Are With You

Address

London

South West London

SW9 8DG

Employer's website

https://www.wearewithyou.org.uk/ (Opens in a new tab)

Employer details

Employer name

We Are With You

Address

London

South West London

SW9 8DG

Employer's website

https://www.wearewithyou.org.uk/ (Opens in a new tab)