Service Administrator Ref:0070ZD

Job description

Job responsibilities

About the Role Join us as a Service Administrator in Wandsworth. Our team in Wandsworth are seeking an experienced Administrator, to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you. With You is all about working with our clients to find the right path for them to get back to where they want to be, and you will be joining an amazing team of people who go the extra mile to make that happen. As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us here. All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter. The closing date for applications is 10th October 2025. Please note: This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible. Job Opportunity We are seeking a motivated and organised Administrator to support our Criminal Justice and Outreach teams within a busy community drug and alcohol service. This is a key role providing essential administrative support to ensure smooth service delivery across both teams. You'll be responsible for managing referrals, maintaining accurate records, and supporting team communications. At our services in Wandsworth, WithYou works closely with lead provider, South London and Maudsley NHS Foundation Trust and partners, St Mungo's and the charity CDARS (Community Drug and Alcohol Recovery Services) providing free and confidential support to adults in Wandsworth experiencing challenges with drugs and alcohol. It's a very busy service as we have many clients to support so a smooth-running administrative team is crucial to us achieving our aims each and every day. There's great variety in this role ranging from greeting clients, minuting meetings, maintaining our data quality to processing assessments and providing clinical administrative support. The Wandsworth drug and alcohol service is based in Battersea and is located 10 minutes walk from Clapham Junction train station, which has a busy local shopping district. This is a full time, fixed term position until 31/03/2026. The salary is £28,570 - £30,250 per annum (this is inclusive of an Inner London Weighting payment of £4,000 per annum). Essential Skills The ideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders. To do this job successfully, you will need:

Person Specification

Qualifications

Essential

• The ideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.
• To do this job successfully, you will need:
• experience of providing great administrative support in a busy environment
• the ability to communicate effectively with a wide range of people
• to be confident working in a team environment and able to work collaboratively
• a good level of Maths and English (verbal and written)
• to be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
• good analytical skills with an eye for detail
• a can do, positive attitude
• excellent IT skills, including database management and be comfortable using digital media
• to understand work-based Health & Safety issues
• some flexibility with working hours and location from time to time
• If you have worked in a charitable organisation before and/or have knowledge or experience of our client group, that would be an advantage but not essential. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach.
• A full job description and person specification are available on request by emailing recruitment@wearewithyou.org.uk.

Experience

Essential

• The ideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.
• To do this job successfully, you will need:
• experience of providing great administrative support in a busy environment
• the ability to communicate effectively with a wide range of people
• to be confident working in a team environment and able to work collaboratively
• a good level of Maths and English (verbal and written)
• to be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
• good analytical skills with an eye for detail
• a can do, positive attitude
• excellent IT skills, including database management and be comfortable using digital media
• to understand work-based Health & Safety issues
• some flexibility with working hours and location from time to time
• If you have worked in a charitable organisation before and/or have knowledge or experience of our client group, that would be an advantage but not essential. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach.
• A full job description and person specification are available on request by emailing recruitment@wearewithyou.org.uk.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

We Are With You

Address

London

South West London

SW11 1SW

Employer's website

https://www.wearewithyou.org.uk/ (Opens in a new tab)