Service Administrator - FTC (Ref: 0035ZA)

We Are With You

The closing date is 02 May 2025

Job summary

Our team in Rotherham are seeking an experienced Administrator, to provide a comprehensive and efficient administrative service.

Main duties of the job

As part of this role, you will: Proactively support the smooth running of the administrative functions within the service Be responsible for welcoming clients to our service Maintain and create record-keeping systems as required Be responsible for the receipt and processing of all referrals, screening, triage and comprehensive assessments, to input NDTMS/demographic and personal details using computerised systems Support the service to meet local health and safety requirements Generate prescriptions in preparation for signing by relevant clinicians Support the management team in maintaining high levels of data quality and information management Support the wider team with commitments, to include organising diaries, allocating, arranging, cancelling and rebooking meetings and events Be responsible for taking, transcribing and distributing formal minutes for meetings

About us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them. Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you.

Date posted

22 April 2025

Pay scheme

Other

Salary

£23,400 to £26,250 a year

Contract

Fixed term

Duration

11 months

Working pattern

Full-time

Reference number

oc-1744796213-YS3S8

Job locations

Rotherham

S60 2EN

Job description

Job responsibilities

Do you pride yourself on great organisation skills, with an eye for detail and a methodical 'can do' attitude? If yes, then we would love to hear from you. You will have excellent IT skills, including the ability to collate data and use and manage databases. You will have the ability to build and maintain effective relationships with a range of internal and external stakeholders. It is essential that you are able to manage competing/conflicting demands on your own initiative and are comfortable managing your own workload. The focus of this position will be to primarily support the Assessment Team with referrals and some reception management. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach. Please note, this role is a Fixed Term Contract until March 2026, and working hours for this position are Monday - Friday, 9am - 5pm. Benefits

28 days annual leave, plus bank holidays

An extra day off for your birthday or a special occasion of your choice

Enhanced maternity, paternity and adoption leave

2 days paid volunteer leave per year

Auto-enrollment into We Are With You's pension scheme

Access to a Blue Light Card - giving you great savings on big high-street and online brands

Flexible working opportunities and access to a range of services and resources to support you with your wellbeing

We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

DE&I As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Job description

Job responsibilities

28 days annual leave, plus bank holidays

An extra day off for your birthday or a special occasion of your choice

Enhanced maternity, paternity and adoption leave

2 days paid volunteer leave per year

Auto-enrollment into We Are With You's pension scheme

Access to a Blue Light Card - giving you great savings on big high-street and online brands

Flexible working opportunities and access to a range of services and resources to support you with your wellbeing

Person Specification

Qualifications

Essential

A full job description and person specification is available on request by contacting recruitment@wearewithyou.org.uk

Experience

Essential

To successfully carry out this role you will need:
A successful track record of providing an efficient and reliable administrative support
Demonstrable experience of working in an office environment
Ability to work as part of a multidisciplinary team
Ability to build effective relationships with a range of internal and external stakeholders
Organised; excellent planning and time management skills
Ability to manage competing/conflicting demands, under own initiative and managing own workload
Good analytical skills, eye for detail, methodical with 'can do' approach
Resilient; ability to prioritise and work under pressure
Good communication skills
Excellent IT skills
Ability to collate date, to use and manage databases (e.g. Excel, Halo)
Minute taking skills
Knowledge and understanding of work based Health and Safety issues

Person Specification

Qualifications

Essential

A full job description and person specification is available on request by contacting recruitment@wearewithyou.org.uk

Experience

Essential

To successfully carry out this role you will need:
A successful track record of providing an efficient and reliable administrative support
Demonstrable experience of working in an office environment
Ability to work as part of a multidisciplinary team
Ability to build effective relationships with a range of internal and external stakeholders
Organised; excellent planning and time management skills
Ability to manage competing/conflicting demands, under own initiative and managing own workload
Good analytical skills, eye for detail, methodical with 'can do' approach
Resilient; ability to prioritise and work under pressure
Good communication skills
Excellent IT skills
Ability to collate date, to use and manage databases (e.g. Excel, Halo)
Minute taking skills
Knowledge and understanding of work based Health and Safety issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.