Service Administrator

We Are With You

This job is now closed

Job summary

Our team in Darlington are seeking an experienced Administrator, to provide a comprehensive and efficient administrative service.

Main duties of the job

As part of this role, you will: Proactively support the smooth running of the administrative functions within the service Be responsible for welcoming clients to our service Maintain and create record-keeping systems as required Be responsible for the receipt and processing of all referrals, screening, triage and comprehensive assessments, to input NDTMS/demographic and personal details using computerised systems Support the service to meet local health and safety requirements Generate prescriptions in preparation for signing by relevant clinicians Support the management team in maintaining high levels of data quality and information management Support the wider team with commitments, to include organising diaries, allocating, arranging, cancelling and rebooking meetings and events Be responsible for taking, transcribing and distributing formal minutes for meetings

About us

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health. At We Are With You we work with people on their own goals, whether that's staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that's right for them either face to face in their local service, community or online. We provide a free and confidential service without judgement to more than 100,000 people a year. We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support. We Are With You.

Date posted

10 January 2025

Pay scheme

Other

Salary

£23,400 to £26,250 a year

Contract

Permanent

Working pattern

Part-time

Reference number

recroot-5495-51116-58

Job locations

Darlington

DL3 7JX

Job description

Job responsibilities

Do you pride yourself on great organisation skills, with an eye for detail and a methodical 'can do' attitude? If yes, then we would love to hear from you. Please note that this position will be for 15 hours per week, Thursday & Friday, 9am - 5pm. The ideal candidate will have a successful track record in a similar role, ideally within a business support or office function. You will have excellent IT skills, including the ability to collate data and use and manage databases. You will have the ability to build and maintain effective relationships with a range of internal and external stakeholders. It is essential that you are able to manage competing/conflicting demands on your own initiative and are comfortable managing your own workload. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach. Benefits

Competitive salary

28 days annual leave, plus bank holidays

An extra day off for your birthday or a special occasion of your choice

Enhanced maternity, paternity and adoption leave

2 days paid volunteer leave per year

Auto-enrollment into We Are With You's pension scheme

Access to a Blue Light Card - giving you great savings on big high-street and online brands

Flexible working opportunities and access to a range of services and resources to support you with your wellbeing

We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

Additional Information Please note that this role may close early should sufficient applications be received, so early application is advised. As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Job description

Job responsibilities

Competitive salary

28 days annual leave, plus bank holidays

An extra day off for your birthday or a special occasion of your choice

Enhanced maternity, paternity and adoption leave

2 days paid volunteer leave per year

Auto-enrollment into We Are With You's pension scheme

Access to a Blue Light Card - giving you great savings on big high-street and online brands

Flexible working opportunities and access to a range of services and resources to support you with your wellbeing

Person Specification

Qualifications

Essential

Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.

Experience

Essential

A successful track record of providing an efficient and reliable administrative support
Demonstrable experience of working in an office environment
Ability to work as part of a multidisciplinary team
Ability to build effective relationships with a range of internal and external stakeholders
Organised; excellent planning and time management skills
Ability to manage competing/conflicting demands, under own initiative and managing own workload
Good analytical skills, eye for detail, methodical with 'can do' approach
Resilient; ability to prioritise and work under pressure
Good communication skills
Excellent IT skills
Ability to collate date, to use and manage databases (e.g. Excel, Halo)
Minute taking skills
Knowledge and understanding of work based Health and Safety issues

Desirable

A full job description and person specification is available on request.

Person Specification

Qualifications

Essential

Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.

Experience

Essential

A successful track record of providing an efficient and reliable administrative support
Demonstrable experience of working in an office environment
Ability to work as part of a multidisciplinary team
Ability to build effective relationships with a range of internal and external stakeholders
Organised; excellent planning and time management skills
Ability to manage competing/conflicting demands, under own initiative and managing own workload
Good analytical skills, eye for detail, methodical with 'can do' approach
Resilient; ability to prioritise and work under pressure
Good communication skills
Excellent IT skills
Ability to collate date, to use and manage databases (e.g. Excel, Halo)
Minute taking skills
Knowledge and understanding of work based Health and Safety issues

Desirable

A full job description and person specification is available on request.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.