We Are With You

Head of Service Delivery

Information:

This job is now closed

Job summary

WithYou are recruiting for a Head of Service Delivery, to help us improve outcomes for people who use our services.

Main duties of the job

This is a varied role, with the aim of driving the delivery of one of our sector leading integrated Drug and Alcohol services. As a Head of Service Delivery, you will provide clear direction, accountability and leadership to deliver services which improve outcomes and radically improve the chances of people getting better. As well as this, you will be: Working closely with clinical colleagues, ensure consistently high standards of service are delivered across the organisation Leading and performance managing your service against internal and external key performance indicators and meet or exceed regulator requirements Building leadership capability across the team and select, motivate and develop a team of managers to fulfil their potential as leaders of service delivery Collaborating across your region to contribute to and use the resources of the wider team in helping services deliver Providing in-person visible leadership within the service being physically present in service

About us

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health. At We Are With You we work with people on their own goals, whether that's staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that's right for them either face to face in their local service, community or online. We provide a free and confidential service without judgement to more than 100,000 people a year. We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support. We Are With You. #IND HP

Details

Date posted

04 December 2024

Pay scheme

Other

Salary

£50,225 to £68,675 a year

Contract

Permanent

Working pattern

Full-time

Reference number

recroot-5495-50940-25

Job locations

Wigan

Wigan

WN1 1HR


Job description

Job responsibilities

Please note that this advert may close early or be extended, depending on the number of applications received. Please submit both a CV and a cover letter. We are a drug, alcohol and mental health support charity and with over 80 services across England and Scotland, we provide free and confidential support and advice to more than 100,000 people a year. Find out more about us here. This role will lead our Wigan and Leigh service, which provides support to adults and young people facing challenges with drugs and alcohol. The service is across two sites based in Wigan and Leigh, along with recovery within a farm/cafe setting. If you are looking to join a values-driven, forward thinking charity and have the passion and knowledge to shape this integral role for our Wigan and Leigh team, we want to hear from you. Please note that this role will occasionally be required to work some evenings. Working with a range of stakeholders, this is an opportunity for a proactive and influential individual to deliver outstanding performance across your services. By building a strategic business plan for your services, you will ensure that our commissioners are confident and excited by our provision. Benefits

  • Competitive salary
  • 30 days annual leave, plus bank holidays
  • An extra day off for your birthday or a special occasion of your choice
  • Enhanced maternity, paternity and adoption leave
  • 2 days paid volunteer leave per year
  • Auto-enrollment into We Are With You's pension scheme
  • Access to a Blue Light Card - giving you great savings on big high-street and online brands
  • Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
  • We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
    • As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.

    Job description

    Job responsibilities

    Please note that this advert may close early or be extended, depending on the number of applications received. Please submit both a CV and a cover letter. We are a drug, alcohol and mental health support charity and with over 80 services across England and Scotland, we provide free and confidential support and advice to more than 100,000 people a year. Find out more about us here. This role will lead our Wigan and Leigh service, which provides support to adults and young people facing challenges with drugs and alcohol. The service is across two sites based in Wigan and Leigh, along with recovery within a farm/cafe setting. If you are looking to join a values-driven, forward thinking charity and have the passion and knowledge to shape this integral role for our Wigan and Leigh team, we want to hear from you. Please note that this role will occasionally be required to work some evenings. Working with a range of stakeholders, this is an opportunity for a proactive and influential individual to deliver outstanding performance across your services. By building a strategic business plan for your services, you will ensure that our commissioners are confident and excited by our provision. Benefits

  • Competitive salary
  • 30 days annual leave, plus bank holidays
  • An extra day off for your birthday or a special occasion of your choice
  • Enhanced maternity, paternity and adoption leave
  • 2 days paid volunteer leave per year
  • Auto-enrollment into We Are With You's pension scheme
  • Access to a Blue Light Card - giving you great savings on big high-street and online brands
  • Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
  • We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
    • As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.

    Person Specification

    Qualifications

    Essential

    • Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.

    Experience

    Essential

    • To apply for this role, you should have demonstrable experience in a similar role in a health or social care setting, ideally within the drug and alcohol or mental health sector. We are looking for an individual with exceptional operational skill - you will be someone who enjoys putting strategies in place and thrives off ensuring successful service delivery. You will be confident when dealing with a variety of tasks, including those in need of a swift resolution and should be able to build meaningful working relationships quickly with both internal and external stakeholders. This is a crucial role for WithYou and as such, you will be able to demonstrate the ability to establish a high performance culture.
    • A full job description and person specification are available on request by emailing recruitment@wearewithyou.org.uk.
    Person Specification

    Qualifications

    Essential

    • Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.

    Experience

    Essential

    • To apply for this role, you should have demonstrable experience in a similar role in a health or social care setting, ideally within the drug and alcohol or mental health sector. We are looking for an individual with exceptional operational skill - you will be someone who enjoys putting strategies in place and thrives off ensuring successful service delivery. You will be confident when dealing with a variety of tasks, including those in need of a swift resolution and should be able to build meaningful working relationships quickly with both internal and external stakeholders. This is a crucial role for WithYou and as such, you will be able to demonstrate the ability to establish a high performance culture.
    • A full job description and person specification are available on request by emailing recruitment@wearewithyou.org.uk.

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    We Are With You

    Address

    Wigan

    Wigan

    WN1 1HR


    Employer's website

    https://www.wearewithyou.org.uk/ (Opens in a new tab)

    Employer details

    Employer name

    We Are With You

    Address

    Wigan

    Wigan

    WN1 1HR


    Employer's website

    https://www.wearewithyou.org.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Recruitment Manager

    Emily Frost

    Emily.frost@wearewithyou.org.uk

    07811056955

    Details

    Date posted

    04 December 2024

    Pay scheme

    Other

    Salary

    £50,225 to £68,675 a year

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    recroot-5495-50940-25

    Job locations

    Wigan

    Wigan

    WN1 1HR


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    We Are With You's privacy notice (opens in a new tab)