Service Administrator

We Are With You

This job is now closed

Job summary

Wigan and Leigh is an integrated drug and alcohol service, delivering an asset based community approach to treatment. We specialise in harm reduction and needle syringe provision, psycho social interventions, opioid substitution treatment, referral to detox and community interventions.

Main duties of the job

You will be part of our services support team, providing an all round administration and reception service including secretarial and data related tasks.

About us

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health. At We Are With You we work with people on their own goals, whether that's staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that's right for them either face to face in their local service, community or online. We provide a free and confidential service without judgement to more than 100,000 people a year. We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support. We Are With You.

Date posted

18 October 2024

Pay scheme

Other

Salary

£23,400 to £23,400 a year

Contract

Permanent

Working pattern

Part-time

Reference number

recroot-5495-50682-97

Job locations

Wigan

WN1 1HR

Job description

Job responsibilities

Do you thrive in a busy environment, having a wide range of different adminstration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you. With You is all about working with our clients to find the right path for them to get back to where they want to be and you will be joining a amazing team of people who go the extra mile to make that happen. Working within one of our services is always busy, sometimes challenging but always rewarding. We work collaboratively to provide the best support and treatment to anyone who needs it so why don't you apply to be part of something great! Check out our excellent Wigan & Leigh services and what the team do here. Please note this is part-time position for 22.5 - 30 hours per week. Please indicate what days/hours you are able to work within your cover letter. About the job It's a very busy service as we have many clients to support so a smooth running support team is crucial to us achieving our aims each and every day There's great variety in this role from greeting clients to ordering stationery, maintaining our data quality to processing time sheets - there's always something we'll need your help with You will have experience of working in a fast paced office environment. We are looking for a positive and motivated candidate who is proficient with IT systems, highly organised with excellent time management, communication and customer service skills. Benefits

Competitive salary

28 days annual leave, plus bank holidays

An extra day off for your birthday or a special occasion of your choice

Enhanced maternity, paternity and adoption leave

2 days paid volunteer leave per year

Auto-enrollment into We Are With You's pension scheme

Access to a Blue Light Card - giving you great savings on big high-street and online brands

Flexible working opportunities and access to a range of services and resources to support you with your wellbeing

We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check. Additional Information All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. Please note that this role may close early should sufficient applications be received, so early application is advised. As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Job description

Job responsibilities

Competitive salary

28 days annual leave, plus bank holidays

An extra day off for your birthday or a special occasion of your choice

Enhanced maternity, paternity and adoption leave

2 days paid volunteer leave per year

Auto-enrollment into We Are With You's pension scheme

Access to a Blue Light Card - giving you great savings on big high-street and online brands

Flexible working opportunities and access to a range of services and resources to support you with your wellbeing

Person Specification

Qualifications

Essential

This role requires a satisfactory Standard level DBS certificate as part of our safeguarding checks process.

Experience

Essential

To do this job successfully, you will need:
experience of providing great admin support in a busy environment
the ability to communicate effectively with a wide range of people
to be confident working in a team environment, able to work collaboratively with everyone
a good level of maths and English (verbal and written)
to be organised, able to manage and prioritise you time and deal with changing and conflicting demands with ease
a keen desire in personal and professional development
good analytical skills with an eye for detail
the strong ability to work under pressure effectively
a can do, result-driven and positive attitude
good IT skills, including database management and be comfortable using digital media and a desire to develop your IT skills
experience working with Google sheets/Excel
to understand work based Health & Safety issues
some flexibility with working hours and location from time to time

Desirable

A full job description will be provided upon request.

Person Specification

Qualifications

Essential

This role requires a satisfactory Standard level DBS certificate as part of our safeguarding checks process.

Experience

Essential

To do this job successfully, you will need:
experience of providing great admin support in a busy environment
the ability to communicate effectively with a wide range of people
to be confident working in a team environment, able to work collaboratively with everyone
a good level of maths and English (verbal and written)
to be organised, able to manage and prioritise you time and deal with changing and conflicting demands with ease
a keen desire in personal and professional development
good analytical skills with an eye for detail
the strong ability to work under pressure effectively
a can do, result-driven and positive attitude
good IT skills, including database management and be comfortable using digital media and a desire to develop your IT skills
experience working with Google sheets/Excel
to understand work based Health & Safety issues
some flexibility with working hours and location from time to time

Desirable

A full job description will be provided upon request.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.