We Are With You

Service Administrator

Information:

This job is now closed

Job summary

Our team in Richmond are seeking an experienced Administrator, to provide a comprehensive and efficient administrative service.

Main duties of the job

In this role you will be part of our administrative support team, providing an all-round administration and reception service including secretarial and data related tasks. You will also provide clinical administrative support and have a role to play in ensuring the security and health & safety of everyone who comes into the service. It's a very busy service as we have many clients to support so a smooth-running administrative team is crucial to us achieving our aims each and every day. There's great variety in this role ranging from greeting clients, minuting meetings, maintaining our data quality to processing assessments.

About us

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health. At We Are With You we work with people on their own goals, whether that's staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that's right for them either face to face in their local service, community or online. We provide a free and confidential service without judgement to more than 100,000 people a year. We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support. We Are With You. #IND LP

Details

Date posted

24 June 2024

Pay scheme

Other

Salary

£23,400 to £26,250 a year

Contract

Permanent

Working pattern

Full-time

Reference number

recroot-5495-49959-59

Job locations

Twickenham

Twickenham

TW1 4HF


Job description

Job responsibilities

Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you. With You is all about working with our clients to find the right path for them to get back to where they want to be, and you will be joining an amazing team of people who go the extra mile to make that happen. Working within one of our services is always busy, sometimes challenging but always rewarding. This position is based at our Richmond drugs and alcohol service, With You is part of a consortium with SLaM NHS Trust, St Mungos and CDARS. Richmond drug and alcohol service is based in Twickenham, not far from the river and the high street and less than a ten-minute walk from Twickenham train station. This is a full time permanent position with a salary of £23,400 - £26,250 per annum plus an Inner London Weighting of £2,759 per annum. Benefits

  • Competitive salary
  • 28 days annual leave, plus bank holidays
  • 2 days paid volunteer leave per year
  • An extra day off for your birthday or a special occasion of your choice
  • Auto-enrollment into We Are With You's pension scheme
  • Access to a Blue Light Card - giving you great savings on big high-street and online brands
  • Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
  • We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
    • Diversity Statement As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

    Job description

    Job responsibilities

    Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you. With You is all about working with our clients to find the right path for them to get back to where they want to be, and you will be joining an amazing team of people who go the extra mile to make that happen. Working within one of our services is always busy, sometimes challenging but always rewarding. This position is based at our Richmond drugs and alcohol service, With You is part of a consortium with SLaM NHS Trust, St Mungos and CDARS. Richmond drug and alcohol service is based in Twickenham, not far from the river and the high street and less than a ten-minute walk from Twickenham train station. This is a full time permanent position with a salary of £23,400 - £26,250 per annum plus an Inner London Weighting of £2,759 per annum. Benefits

  • Competitive salary
  • 28 days annual leave, plus bank holidays
  • 2 days paid volunteer leave per year
  • An extra day off for your birthday or a special occasion of your choice
  • Auto-enrollment into We Are With You's pension scheme
  • Access to a Blue Light Card - giving you great savings on big high-street and online brands
  • Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
  • We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
    • Diversity Statement As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

    Person Specification

    Qualifications

    Essential

    • Should you be successful in your application, you will be required to provide 3 years worth of references and where applicable, will need to undergo an enhanced DBS check.
    • A full job description and person specification is available on request.

    Experience

    Essential

    • To do this job successfully, you will need:
    • experience of providing great administrative support in a busy environment
    • the ability to communicate effectively with a wide range of people
    • to be confident working in a team environment and able to work collaboratively
    • a good level of Maths and English (verbal and written)
    • to be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
    • good analytical skills with an eye for detail
    • a can do, positive attitude
    • excellent IT skills, including database management and be comfortable using digital media
    • to understand work-based Health & Safety issues
    • some flexibility with working hours and location from time to time
    • If you have worked in a charitable organisation before and/or have knowledge or experience of our client group, that would be an advantage but not essential. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach.
    Person Specification

    Qualifications

    Essential

    • Should you be successful in your application, you will be required to provide 3 years worth of references and where applicable, will need to undergo an enhanced DBS check.
    • A full job description and person specification is available on request.

    Experience

    Essential

    • To do this job successfully, you will need:
    • experience of providing great administrative support in a busy environment
    • the ability to communicate effectively with a wide range of people
    • to be confident working in a team environment and able to work collaboratively
    • a good level of Maths and English (verbal and written)
    • to be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
    • good analytical skills with an eye for detail
    • a can do, positive attitude
    • excellent IT skills, including database management and be comfortable using digital media
    • to understand work-based Health & Safety issues
    • some flexibility with working hours and location from time to time
    • If you have worked in a charitable organisation before and/or have knowledge or experience of our client group, that would be an advantage but not essential. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach.

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    We Are With You

    Address

    Twickenham

    Twickenham

    TW1 4HF


    Employer's website

    https://www.wearewithyou.org.uk/ (Opens in a new tab)

    Employer details

    Employer name

    We Are With You

    Address

    Twickenham

    Twickenham

    TW1 4HF


    Employer's website

    https://www.wearewithyou.org.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Recruitment Manager

    Emily Frost

    Emily.frost@wearewithyou.org.uk

    07811056955

    Details

    Date posted

    24 June 2024

    Pay scheme

    Other

    Salary

    £23,400 to £26,250 a year

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    recroot-5495-49959-59

    Job locations

    Twickenham

    Twickenham

    TW1 4HF


    Privacy notice

    We Are With You's privacy notice (opens in a new tab)