Job summary
We have an exciting opportunity for an
HR professional to join our team. As HR Manager you will lead the HR team and
develop our HR services, policies, and processes to help assure us we have the
right people (staff and volunteers) who share our values and are committed to
delivering the mission and vision of the Hospice. Reporting to the Head of Enabling Services,
you will manage the Hospices HR function, which includes oversight of HR
processes to ensure that the Hospice continues to provide a responsive service
and is an employer of choice. You will support the continued development of a
learning culture which helps us to innovate and increase the impact of
everything we do. Educated to degree level and with CIPD accreditation, you
will have experience of line managing a team as well as comprehensive HR
generalist experience.
Main duties of the job
To
lead the HR team and develop our HR services, policies and processes to help
assure us we have the right people (staff and volunteers) who share our values
and are committed to delivering the mission and vision of the Hospice.
To
manage the Hospices HR function, which includes oversight of HR processes to
ensure that the Hospice continues to provide an outstanding service and is an
employer of choice
To
support the continued development of a learning culture which helps us to
innovate and increase the impact of everything we do.
About us
At St Cuthberts, we provide specialist palliative
and end of life care services, at a time and a place that is right for the
person. As a centre of excellence within our community we provide
all-embracing, compassionate, and individualised care to all those affected by
life-limiting illnesses. Our services can also extend to families and carers
who have a care and support role and who, in turn, could benefit from support
and advise. Accessibility and high quality are some of our key objectives. Our
clinical staff have the enhanced skills to deliver the specialist care across
our services. For over thirty years we have put patients and those important to
them at the heart of everything we do. We exist to ensure that people with
life-limiting illnesses in County Durham can make every day count.
Job description
Job responsibilities
Communication and relationships
- Reporting to the Head of Enabling Services, provide a comprehensive, proactive, professional HR advice and support service on all aspects of HR and people management.
- Work closely with the Head of Clinical Services to ensure compliance with CQC regulations and standards
- Work closely with the Governance Manager to service the People and Resources Committee.
- Work closely with the Finance Manager to coordinate information for, and accuracy of, monthly payroll.
- Provide line management support to HR team members.
- Work with the Head of Enabling Services to develop an annual and three-year HR Operational Plan and work with other managers, staff and volunteers towards its successful delivery.
- Act as a business partner and trusted adviser to all Hospice managers.
- Develop and maintain effective working relationships across the organisation.
Analytical and judgement skills
- Provide proactive advice and support to line managers on employee relations matters including disciplinaries, grievances, capability and sickness absence processes.
- Frequent and regular analysis of HR trends to inform Trustees and Managers as they consider workforce and succession planning and employee engagement.
- Review, develop and advise on contractual terms and conditions to ensure best value and both legal and regulatory compliance.
- Monitoring of agreed HR key performance indicators and provision of recommendations for meeting and exceeding them, as well as developing other appropriate measures of performance
- Identification of key HR risks (operational and strategic) and potential ways to mitigate and control them so that Hospice can achieve its goals.
- Lead on delivery of regular staff and volunteer surveys, analysing the findings and making recommendations based on the findings.
- Monitor feedback received from the Hospice suggestion boxes and evaluation and feedback received after training courses escalating with key stakeholders as appropriate.
- Promote best use of all available resources.
Planning and organisational skills
- Overall planning and co-ordination of all HR management functions, including recruitment, selection, employee relations, performance, health and well-being, workforce planning, organisational change, job evaluation, volunteering, and training.
- Lead and develop the recruitment function ensuring a mix of approaches to attract the best talent to the Hospice and ensure safe recruitment practices are in place and regularly reviewed.
- Lead the production of the HR operational plan annually.
- Establish and monitor HR KPIs that indicate how the HR team is enabling the achievement of the Hospices strategic goals.
- Work with the Head of Clinical Services and the wider SMT to ensure staff have access to relevant and meaningful opportunities for continuing professional and personal development and in the service of the Hospices strategic goals
- Advocate best practice at all times in relation to HR management, sensitive to the overall aims and objectives of the Hospice.
- Preparation of HR information for regulators and commissioners
- Ensure the development of systems and processes to maximise efficiency and effectiveness.
Physical skills
- Standard keyboard skills are required
- Significant experience of using HR systems, Microsoft Office and other similar software packages.
Patient/Client Care
- Occasional incidental contact with patients, their families and those who care for them
- Recognise that a number of customers, donors, staff and volunteers, may have require bereavement support and identify appropriate ways to recognise the need and deliver such support.
- Recognise that a number of customers, donors, staff and volunteers may feel uncomfortable talking about death, dying, grief and loss and identify appropriate ways to encourage conversations about these subjects.
Policy and Service Development
- Support with staff and structure changes and reorganisations.
- Responsible for the development and updating of HR policies and procedures.
- Comply with all Hospice policies and procedures
Financial and Physical Resources
- Responsible for the Hospice HR budget, including the central training and volunteering budgets.
- Produce regular reports for the HR Sub-Committee of the Hospice Trustee Board.
- Report as necessary any faults re: equipment or office accommodation and ensure the safety and security of the building is met
- Implement environmentally friendly practices within the area of responsibility.
- Promote the use of digital technology within the area of responsibility.
Human Resources
- Responsible for all day to day management relating to the HR team (staff and volunteers), including recruitment, induction, training, appraisal and the early stages of discipline.
- Responsible for the delivery of a range of HR services and act as an advisory service to managers in relation to, for example, terms and conditions and contract variations, recruitment and selection, equal opportunities, performance management and staff development and training.
- Provide training and support for managers to ensure they understand and work in a way consistent with Hospice HR policies and procedures.
- Co-ordinate the development and delivery of the Hospice induction and training programme.
- Actively promote volunteering and arrange appropriate methods for the acknowledgement of the contribution of volunteers.
- Be responsible for reviewing, developing and communicating the Hospices employee benefit and well-being offer
- Champion the values of the Hospice.
- Take the lead for the Better Health At Work Award, for which the Hospice has Maintaining Excellence accreditation.
- Attend appropriate training when mandatory and when identified and agreed at appraisal.
- Ensure HR Team staff and volunteers undertake and complete mandatory training as required.
Information Resources
Responsible for managing and prioritising the ongoing development of the Hospice HR systems, including SMI Staff Care
- Preserve confidentiality of all personal and sensitive information regarding staff, volunteers, patients and the business of the Hospice and ensure that employee and volunteer records are accurate, up to date and relevant
Responsible for reviewing and checking own data held on the SMI is up to date and accurate and report any inaccuracies to the HR department.
- Ensure the accuracy and quality of information produced by the HR department
- Responsible as the Information Asset Owner for all information assets relating to HR
Research and Development
- Continually look for ways to improve the quality of the service provided by the HR team to internal customers (Trustees, SMT, staff, volunteers, managers)
- Continually look for ways to improve the quality of the service provided by the HR Team to external customers (including job applicants, people interested in volunteering, training providers)
- Ensure the best use of systems to eliminate and reduce unnecessary tasks.
- Support any audits, surveys or investigations taking place in any operational area.
- Keep abreast of developments in the Hospice and wider charity sectors and identify opportunities and threats that the Hospice needs to take account of.
- Involvement with the Hospices North East to identify how collaborative working can support the achievement of the Hospices strategic and operational goals
Freedom to Act
- Work within the agreed annual budget and HR policies and procedures
- Provides HR services to a range of managers, is a lead specialist in their own field.
Job description
Job responsibilities
Communication and relationships
- Reporting to the Head of Enabling Services, provide a comprehensive, proactive, professional HR advice and support service on all aspects of HR and people management.
- Work closely with the Head of Clinical Services to ensure compliance with CQC regulations and standards
- Work closely with the Governance Manager to service the People and Resources Committee.
- Work closely with the Finance Manager to coordinate information for, and accuracy of, monthly payroll.
- Provide line management support to HR team members.
- Work with the Head of Enabling Services to develop an annual and three-year HR Operational Plan and work with other managers, staff and volunteers towards its successful delivery.
- Act as a business partner and trusted adviser to all Hospice managers.
- Develop and maintain effective working relationships across the organisation.
Analytical and judgement skills
- Provide proactive advice and support to line managers on employee relations matters including disciplinaries, grievances, capability and sickness absence processes.
- Frequent and regular analysis of HR trends to inform Trustees and Managers as they consider workforce and succession planning and employee engagement.
- Review, develop and advise on contractual terms and conditions to ensure best value and both legal and regulatory compliance.
- Monitoring of agreed HR key performance indicators and provision of recommendations for meeting and exceeding them, as well as developing other appropriate measures of performance
- Identification of key HR risks (operational and strategic) and potential ways to mitigate and control them so that Hospice can achieve its goals.
- Lead on delivery of regular staff and volunteer surveys, analysing the findings and making recommendations based on the findings.
- Monitor feedback received from the Hospice suggestion boxes and evaluation and feedback received after training courses escalating with key stakeholders as appropriate.
- Promote best use of all available resources.
Planning and organisational skills
- Overall planning and co-ordination of all HR management functions, including recruitment, selection, employee relations, performance, health and well-being, workforce planning, organisational change, job evaluation, volunteering, and training.
- Lead and develop the recruitment function ensuring a mix of approaches to attract the best talent to the Hospice and ensure safe recruitment practices are in place and regularly reviewed.
- Lead the production of the HR operational plan annually.
- Establish and monitor HR KPIs that indicate how the HR team is enabling the achievement of the Hospices strategic goals.
- Work with the Head of Clinical Services and the wider SMT to ensure staff have access to relevant and meaningful opportunities for continuing professional and personal development and in the service of the Hospices strategic goals
- Advocate best practice at all times in relation to HR management, sensitive to the overall aims and objectives of the Hospice.
- Preparation of HR information for regulators and commissioners
- Ensure the development of systems and processes to maximise efficiency and effectiveness.
Physical skills
- Standard keyboard skills are required
- Significant experience of using HR systems, Microsoft Office and other similar software packages.
Patient/Client Care
- Occasional incidental contact with patients, their families and those who care for them
- Recognise that a number of customers, donors, staff and volunteers, may have require bereavement support and identify appropriate ways to recognise the need and deliver such support.
- Recognise that a number of customers, donors, staff and volunteers may feel uncomfortable talking about death, dying, grief and loss and identify appropriate ways to encourage conversations about these subjects.
Policy and Service Development
- Support with staff and structure changes and reorganisations.
- Responsible for the development and updating of HR policies and procedures.
- Comply with all Hospice policies and procedures
Financial and Physical Resources
- Responsible for the Hospice HR budget, including the central training and volunteering budgets.
- Produce regular reports for the HR Sub-Committee of the Hospice Trustee Board.
- Report as necessary any faults re: equipment or office accommodation and ensure the safety and security of the building is met
- Implement environmentally friendly practices within the area of responsibility.
- Promote the use of digital technology within the area of responsibility.
Human Resources
- Responsible for all day to day management relating to the HR team (staff and volunteers), including recruitment, induction, training, appraisal and the early stages of discipline.
- Responsible for the delivery of a range of HR services and act as an advisory service to managers in relation to, for example, terms and conditions and contract variations, recruitment and selection, equal opportunities, performance management and staff development and training.
- Provide training and support for managers to ensure they understand and work in a way consistent with Hospice HR policies and procedures.
- Co-ordinate the development and delivery of the Hospice induction and training programme.
- Actively promote volunteering and arrange appropriate methods for the acknowledgement of the contribution of volunteers.
- Be responsible for reviewing, developing and communicating the Hospices employee benefit and well-being offer
- Champion the values of the Hospice.
- Take the lead for the Better Health At Work Award, for which the Hospice has Maintaining Excellence accreditation.
- Attend appropriate training when mandatory and when identified and agreed at appraisal.
- Ensure HR Team staff and volunteers undertake and complete mandatory training as required.
Information Resources
Responsible for managing and prioritising the ongoing development of the Hospice HR systems, including SMI Staff Care
- Preserve confidentiality of all personal and sensitive information regarding staff, volunteers, patients and the business of the Hospice and ensure that employee and volunteer records are accurate, up to date and relevant
Responsible for reviewing and checking own data held on the SMI is up to date and accurate and report any inaccuracies to the HR department.
- Ensure the accuracy and quality of information produced by the HR department
- Responsible as the Information Asset Owner for all information assets relating to HR
Research and Development
- Continually look for ways to improve the quality of the service provided by the HR team to internal customers (Trustees, SMT, staff, volunteers, managers)
- Continually look for ways to improve the quality of the service provided by the HR Team to external customers (including job applicants, people interested in volunteering, training providers)
- Ensure the best use of systems to eliminate and reduce unnecessary tasks.
- Support any audits, surveys or investigations taking place in any operational area.
- Keep abreast of developments in the Hospice and wider charity sectors and identify opportunities and threats that the Hospice needs to take account of.
- Involvement with the Hospices North East to identify how collaborative working can support the achievement of the Hospices strategic and operational goals
Freedom to Act
- Work within the agreed annual budget and HR policies and procedures
- Provides HR services to a range of managers, is a lead specialist in their own field.
Person Specification
Experience
Essential
- Experience of line managing a team
- Comprehensive HR generalist experience
- Experience of employee relations casework
- Experience of working with multi-disciplinary teams across levels
Desirable
- Experience of managing volunteers
- HR experience in a hospice or healthcare context
- Experience of implementing new HR systems and reporting.
- Familiar of implementing and supporting the Better Health At Work Award
Qualifications
Essential
- Relevant degree in HR or business management or related area (or equivalent)
- CIPD qualified achieved through a relevant post-graduate level HR professional qualification (or significant relevant experience)
- Evidence of CPD
Desirable
- Mediation training
- Coaching qualification
Person Specification
Experience
Essential
- Experience of line managing a team
- Comprehensive HR generalist experience
- Experience of employee relations casework
- Experience of working with multi-disciplinary teams across levels
Desirable
- Experience of managing volunteers
- HR experience in a hospice or healthcare context
- Experience of implementing new HR systems and reporting.
- Familiar of implementing and supporting the Better Health At Work Award
Qualifications
Essential
- Relevant degree in HR or business management or related area (or equivalent)
- CIPD qualified achieved through a relevant post-graduate level HR professional qualification (or significant relevant experience)
- Evidence of CPD
Desirable
- Mediation training
- Coaching qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
