Job responsibilities
CORE DUTIES AND RESPONSIBILITIES
The following list of duties and responsibilities represents the broad range of tasks, which may be required to be undertaken, either routinely or periodically:
- Provide a high quality reception service to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times;
- Demonstrate effective communication skills at all times with both the clinical and non-clinical teams from BARDOC and the hospital;
- Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary;
- Provide a welcoming and efficient reception service and to put patients at their ease;
- Ensure all patients demographic details are captured accurately and checked with the patient and any amendments/corrections are made in an accurate and timely fashion;
- Maintains confidentiality and contributes to ensuring that data protection and information governance requirements are met;
- To be aware of any changes which may affect the delivery of the model;
- Any other duties reasonably falling within the nature of this post.
CORPORATE RESPONSIBILITY
- To maintain patient / colleague / third party confidentiality at all times;
- Ensure that patients are never sat seen without being triaged;
- Patients must not be left without any clinical presence on site, this may mean acting up to cover a more senior post or awaiting the arrival of another member of staff to cover;
- Respect equality, equal opportunity and diversity principles;
- Attend meetings and provide reports as appropriate to the role;
- Work closely with colleagues to achieve improvements in the quality and efficiency of patient services;
- Maintain up to date personal knowledge, training and development;
- Ensure that all BARDOCs policies and procedures are adhered to and where necessary implement changes to support the operation of BARDOC;
- Work with colleagues to ensure that BARDOC meets all of its corporate responsibilities including finance, waiting times, corporate and clinical governance and health and safety;
- Adhere to the standards laid down in the code of conduct relevant to the post and at all times act in a manner that promotes the values of BARDOC;
- Maintain awareness of local and national requirements and standards including NQRs, CQC directives etc;
- Participate in the personal development review process;
- Participate in appropriate Mandatory Training;
- Participate in any internal investigations as required;
- Ensure the preservation of BARDOCs property and resources;
- Report any adverse incidents as appropriate;
- To work from other locations as requested and appropriate;
- Undertake any other reasonable duties.
SAFEGUARDING
All staff are responsible for ensuring that they are familiar with and adhere to BARDOCs and the CCGs safeguarding procedures and guidelines in conjunctions with the safeguarding Childrens and Adult Board Policies, Procedures and Guidelines.
PREVENTION OF INFECTION
All staff has a responsibility to comply with BARDOCS policies for personal and patient safety and for the prevention of healthcare associated infections. This includes rigorous and consistent compliance with policies such as prevention measures as hand hygiene, the use of personal protective equipment and safe disposal of sharps.
EQUALITY AND DIVERSITY
We are all responsible for applying the principles of BARDOCS equality and diversity standards within the application of our duties and ensuring that our actions are non- discriminatory to colleagues and patients.
HEALTH AND SAFETY
BARDOC has a statutory responsibility to provide and maintain a healthy and safe environment for workers, patients and visitors. Workers equally have a responsibility to ensure that they promote and maintain a safe working environment; reporting appropriately any risks. BARDOCs Health and Safety policies outline staff responsibilities.
INFORMATIONM GOVERNANCE
The post holder must comply with Company policies and procedures relating to Information Governance. This will include, but not be limited to, Confidentiality Policies, Record Management Protocols, The Information Security Policy, The Data Protection Act, The Freedom of Information Act etc.
You must not, except as authorised or required by law or your duties, reveal any confidential information.
The post holder shall not, during or after working at BARDOC, disclose confidential information belonging to the company. You have a responsibility to protect and maintain confidentiality of all information. You have to contribute to ensuring that data protection and information governance requirements related to clinical audit are maintained.
This obligation will continue after the termination of this work unless and until any such information enters the public domain.
