Patient Coordinator

Job description

Job responsibilities

Core duties and responsibilities

This list of duties and responsibilities which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically:

Answer telephone calls from the general public and Healthcare Professionals in a courteous, helpful and professional manner

Accurate recording of patient data in line with GDPR protocols

Despatch home visits to BARDOC Visiting Services

Manage the bookings of Treatment Centre appointments.

Ensure effective comfort calling to patients when required

Liaise and collaborate with other external multi-disciplinary teams, such as Hospitals, Pharmacies, Nursing Services, Ambulance and Police

Any other duties reasonably falling within the nature of this post

Behaviours required

Self-motivated, well organised and proactive

Demonstrates accountability for own workload and open to learning from mistakes

A willingness to learning from others, sharing knowledge with colleagues

Is approachable and takes pride in own work

Acts with honesty and integrity through all you do

Demonstrates a flexible approach to working

Please refer to the attached Job Description and example shift pattern for more information.

Person Specification

Qualifications

Essential

• Educated to GCSE standard or equivalent

Experience

Essential

• Experience of working with the general public
• Experienced in working with IT, databases and systems

Desirable

• Experience of a similar role

Behaviours Required

Essential

• Strong commitment to providing excellent customer care
• Good team worker and ability to work with on own initiative
• Enthusiastic and flexible
• Commitment to personal development
• Willingness to comply with business dress code
• Displays honesty and integrity
• Always demonstrate equality and diversity

Other Requirements

Essential

• A satisfactory Standard Disclosure Barring Service (DBS) check
• 2 Satisfactory references [1 from current / most recent employer & 1 character]

Knowledge

Desirable

• Knowledge of the NHS out of hours service
• Understanding of confidentiality regulations and protocols.
• Understanding of Health and Safety regulations

Skills

Essential

• Good communication and interpersonal skills
• Ability to converse confidently and clearly in spoken English to both patients and colleagues
• Strong written communication skills
• Organisational skills
• Ability to adapt to change within the working situation
• Ability to use own initiative
• Ability to work under pressure
• IT, keyboard and telephony skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BARDOC

Address

Moorgate Primary Care Centre

22 Derby Way

Bury, Manchester

BL9 0NJ

Employer's website

http://bardoc.co.uk/ (Opens in a new tab)