BARDOC

Patient Advisor - Rock Healthcare

The closing date is 11 May 2025

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Job summary

Rock Healthcare are looking for someone who is enthusiastic and a great team player to join our friendly Practice as a Patient Advisor.

In the patient advisor role, you will be front-of-house at our primary reception desk and will be responsible for welcoming visitors and managing patient enquiries on a daily basis.

It is crucial to provide outstanding service to all patients, both over the phone and in person, whilst addressing any concerns and minimising complaints to maintain a high level of patient satisfaction.

This role is for 37.5 hours per week, between 08:00 and 18:30, Monday to Friday.

Main duties of the job

Your duties will include:

- Checking in and registering patients;

- Ordering medications / Prescription processing;

- Scheduling appointments; Coordinating home visits;

- Reception & Administration duties;

- Navigating Clinical software systems.

Additionally, staff members are expected to participate in monthly Practice meetings, taking minutes and preparing agendas as needed.

About us

Rock Healthcare is a long established, forward thinking and dynamic GP Practice currently serving around 9,500 patients. We are based at Moorgate Primary Care Centre in Bury.

The site is a modern, purpose-built premises, containing a variety of primary care services to meet the needs of the local population.

We are proud to be a teaching Practice for Medical Students, Nursing Students, Health Care Assistants and GP Trainees. We are committed to the continued development of our teams.

Details

Date posted

02 May 2025

Pay scheme

Other

Salary

£12.60 an hour + NHS Pension

Contract

Permanent

Working pattern

Full-time

Reference number

B0230-PA-RHC-1

Job locations

Moorgate Primary Care Centre

22 Derby Way

Bury, Manchester

BL9 0NJ


Knowsley Medical Centre

Knowsley Street

Bury

Lancashire

BL9 0ST


Job description

Job responsibilities

Please see the attached Job Description and Person Specification or you can drop us an email to request should you be having difficulty accessing or opening the document.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification or you can drop us an email to request should you be having difficulty accessing or opening the document.

Person Specification

Communcation

Essential

  • Must have excellent telephone and communication skills.
  • Be an excellent problem solver and de escalate complaints.
  • Be a team player and also be able to work using own initiative.

Experience

Essential

  • Experience of working in an office environment
  • Minimum 1 years experience of working in a GP Practice

Desirable

  • Minute taking experience

Qualifications

Essential

  • Educated to GCSE standard or equivalent [Mathematics & English]

Previous Experience / Training

Essential

  • Experience of working with the public in a fast paced environment.
  • Microsoft Word and Excel literate.
  • Experience in handling a high volume of calls and dealing with a variety of enquiries.

Desirable

  • Familiarity with Emis and Docman;
  • Previous history of working in a healthcare setting.

Inter-Personal Skills

Essential

  • Must be able to work as part of a team and contribution to Practice meetings.
  • The successful candidate will be required to present on occasions and take minutes / prepare agendas.
Person Specification

Communcation

Essential

  • Must have excellent telephone and communication skills.
  • Be an excellent problem solver and de escalate complaints.
  • Be a team player and also be able to work using own initiative.

Experience

Essential

  • Experience of working in an office environment
  • Minimum 1 years experience of working in a GP Practice

Desirable

  • Minute taking experience

Qualifications

Essential

  • Educated to GCSE standard or equivalent [Mathematics & English]

Previous Experience / Training

Essential

  • Experience of working with the public in a fast paced environment.
  • Microsoft Word and Excel literate.
  • Experience in handling a high volume of calls and dealing with a variety of enquiries.

Desirable

  • Familiarity with Emis and Docman;
  • Previous history of working in a healthcare setting.

Inter-Personal Skills

Essential

  • Must be able to work as part of a team and contribution to Practice meetings.
  • The successful candidate will be required to present on occasions and take minutes / prepare agendas.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BARDOC

Address

Moorgate Primary Care Centre

22 Derby Way

Bury, Manchester

BL9 0NJ


Employer's website

http://bardoc.co.uk/ (Opens in a new tab)

Employer details

Employer name

BARDOC

Address

Moorgate Primary Care Centre

22 Derby Way

Bury, Manchester

BL9 0NJ


Employer's website

http://bardoc.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

02 May 2025

Pay scheme

Other

Salary

£12.60 an hour + NHS Pension

Contract

Permanent

Working pattern

Full-time

Reference number

B0230-PA-RHC-1

Job locations

Moorgate Primary Care Centre

22 Derby Way

Bury, Manchester

BL9 0NJ


Knowsley Medical Centre

Knowsley Street

Bury

Lancashire

BL9 0ST


Supporting documents

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