Job summary
Knowsley Medical Centre are looking for someone who is enthusiastic and a great team player to join our friendly Practice as a Patient Advisor.
In the patient advisor role, you will be front-of-house at our primary reception desk and will be responsible for welcoming visitors and managing patient enquiries on a daily basis.
It is crucial to provide outstanding service to all patients, both over the phone and in person, whilst addressing any concerns and minimising complaints to maintain a high level of patient satisfaction.
This role is for 30 hours per week, between 08:00 and 18:30, Monday to Friday.
Main duties of the job
Your duties will include:
- Checking in and registering patients;
- Ordering medications / Prescription processing;
- Scheduling appointments; Coordinating home visits;
- Reception & Administration duties;
- Navigating Clinical software systems.
Additionally, staff members are expected to participate in monthly Practice meetings, taking minutes and preparing agendas as needed.
About us
Knowsley Medical Centre is a long established, forward thinking and dynamic GP Practice, rated as Good by the CQC. The Practice currently serves around 4,000 Patients and is located in Bury close to the Town Hall. The Practice has a strong and dedicated team who work closely together to provide the best in quality healthcare.
Job description
Job responsibilities
The role will mainly involve administration, reception and general office duties.
For the full Job Description see attached PDF.
Job description
Job responsibilities
The role will mainly involve administration, reception and general office duties.
For the full Job Description see attached PDF.
Person Specification
Inter-Personal Skills
Essential
- Must be able to work as part of a team and contribution to Practice meetings.
- The succesful candidate will be required to present on occasions and take minutes / prepare agendas. Good time management. Excellent communication sk
Communcation
Essential
- Must have excellent telephone and communication skills. Be an excellent problem solver and de escalate complaints.
- Be a team player and also be able to work using own initiative. Attention to detail
Previous Experience / Training
Essential
- Experience of working with the public in a fast paced environment. Previous history of working in a healthcare setting preferred.
- Computer experience i.e. Word and Excel literate.
- Experience in handling a high volume of calls and dealing with a variety of enquiries.
Desirable
- Familiarity with Emis and Docman
Experience
Essential
- Experience of working in an office environment
- Minimum 1 years experience of working in a GP Practice
Qualifications
Essential
- Educated to GCSE level or equivalent. Computer literate
Desirable
Person Specification
Inter-Personal Skills
Essential
- Must be able to work as part of a team and contribution to Practice meetings.
- The succesful candidate will be required to present on occasions and take minutes / prepare agendas. Good time management. Excellent communication sk
Communcation
Essential
- Must have excellent telephone and communication skills. Be an excellent problem solver and de escalate complaints.
- Be a team player and also be able to work using own initiative. Attention to detail
Previous Experience / Training
Essential
- Experience of working with the public in a fast paced environment. Previous history of working in a healthcare setting preferred.
- Computer experience i.e. Word and Excel literate.
- Experience in handling a high volume of calls and dealing with a variety of enquiries.
Desirable
- Familiarity with Emis and Docman
Experience
Essential
- Experience of working in an office environment
- Minimum 1 years experience of working in a GP Practice
Qualifications
Essential
- Educated to GCSE level or equivalent. Computer literate
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
