Job responsibilities
CORE DUTIES AND RESPONSIBILITIES
- To work in a patient-centred and holistic way, promoting an individual's well-being;
- Preparing patients prior to them seeing the GP or clinician; taking a brief history and basic clinical readings;
- Prepare for, obtain, test and report on, various patient samples;
- Explaining treatment procedures to patients;
- Support implementation, monitoring and review of patient care plans;
- Completing basic (non-opinion) forms and core elements of some forms for GPs to approve and sign e.g., Insurance, Mortgage, Benefit Agency forms etc.;
- Liaise with outside agencies e.g., to ask for advice or arrange an admission, allowing the GP/Clinician to continue their medical consultation;
- Support the GP/Clinicians with immunisation / wound care;
- Arranging appointments, referrals, tests, and follow-up for patients;
- Sort clinical correspondence and prioritising for the GP/Clinician in terms of actions;
- Signpost any additional actions to other suitable clinical services; internal and external;
- Extraction of coding requirements from clinical letters and adding to notes;
- Working with clinical lead(s) on quality audits to support accurate coding of the patient record.
Communications and Key Working Relationships
- Participate and be an active member of the clinical team
- Communicate effectively with outside agencies with confidence and sharing appropriate, relevant information to support patientcare;
- Liaise, communicate effectively, and collaborate with the patient services team to ensure smooth running and transition of care;
- Communicate effectively and clearly with patients, their families, and carers, recognising the need for alternative methods of communication;
- Utlising administrative skills appropriately to converse with a range of stakeholders including through emails, telephone calls and systems.
Knowledge and Skills
- Post holder must hold a GP Assistant certificate qualification or be willing to work towards this;
- An understanding of infection control measures; preparation of clinical environments;
- Be aware of own professional boundaries and what to do when these are reached;
- A good understanding of how to handle patient information and the importance of maintaining confidentiality;
- A good understanding of how to handle patient information and the importance of maintaining confidentiality;
- Strong administrative skills and competencies to fulfil tasks requirements such as coding, form completion and auditing;
- IT literate with confidence in using GP systems and Microsoft office packages such as word, excel and Outlook.
SAFEGUARDING
All
staff are responsible for ensuring that they are familiar with and adhere to
Rock Healthcare and the ICB's safeguarding procedures and guidelines in
conjunctions with the safeguarding Children's and Adult Board Policies,
Procedures and Guidelines.
PREVENTION OF INFECTION
All
staff have a responsibility to comply with Rock Healthcare policies for
personal and patient safety and for the prevention of healthcare associated
infections. This includes rigorous and consistent compliance with policies such
as prevention measures as hand hygiene, the use of personal protective
equipment and safe disposal of sharps.
EQUALITY AND DIVERSITY
We
are all responsible for applying the principles of Rock Healthcare's Equality
and Diversity Standards within the application of our duties and ensuring that
our actions are non- discriminatory to colleagues and patients.
PREVENTION OF INFECTION
Rock
Healthcare has a statutory responsibility to provide and maintain a healthy and
safe environment for workers, patients and visitors. Workers equally have a
responsibility to ensure that they promote and maintain a safe working
environment; reporting appropriately any risks. Rock Healthcare Health and
Safety Policies outline staff responsibilities.
INFORMATION GOVERNANCE
To
comply with Company policies and procedures relating to Information Governance.
This will include, but not be limited to, Confidentiality policies, Record
Management Protocols, The Information Security Policy, The Data Protection Act,
The Freedom of Information Act etc.
The
post holder shall not, during or after working at Rock Healthcare, disclose
confidential information belonging to the company. You have a responsibility to
protect and maintain confidentiality of all information. You must not, except
as authorised or required by law or your duties, reveal any confidential
information.
