Job responsibilities
The
following list of duties and responsibilities represent the broad range of
tasks, which may be required to be undertaken either routinely or periodically,
in addition to the local level roles and responsibilities of a Medical
Receptionist:
All day-to-day reception & administration
duties, including, but not limited to:
- Welcoming,
checking in and directing Patients to the appropriate colleague;
- Booking
Patient appointments;
- Patient
prescription requests, providing prescriptions and ensuring that repeat
prescriptions are generated/processed efficiently;
- Recalls
and review of Patient through appointment system;
- Chaperoning
Patients and Health Care Professionals;
- Navigating
various clinical software systems;
- Registration
processes of new Patients;
- Patient
Leaver processes;
- Private
work cash handling;
- Assisting
in the opening and closing of the Practice;
- Diverting
incoming calls to the appropriate colleague/department;
- Actively
encouraging and promoting the use of Patient Online Services;
- Attending
and contributing to internal Practice Meetings;
- Meet
QOF and all other locally determined targets
SAFEGUARDING
All
staff are responsible for ensuring that they are familiar with and adhere to
The Practices and the ICBs safeguarding procedures and guidelines in
conjunctions with the safeguarding Children's and Adult Board Policies,
Procedures and Guidelines.
PREVENTION OF INFECTION
All
staff have a responsibility to comply with The Practices policies for personal
and patient safety and for the prevention of healthcare associated infections.
This includes rigorous and consistent compliance with policies such as
prevention measures as hand hygiene, the use of personal protective equipment
and safe disposal of sharps.
EQUALITY AND DIVERSITY
We
are all responsible for applying the principles of The Practices Equality and
Diversity Standards within the application of our duties and ensuring that our
actions are non- discriminatory to colleagues and patients.
HEALTH AND SAFETY
The
Practices has a statutory responsibility to provide and maintain a healthy and
safe environment for workers, patients and visitors. Workers equally have a
responsibility to ensure that they promote and maintain a safe working
environment; reporting appropriately any risks. The Practices Health and Safety
Policies outline staff responsibilities.
INFORMATION GOVERNANCE
To
comply with Company policies and procedures relating to Information Governance.
This will include, but not be limited to, Confidentiality policies, Record
Management Protocols, The Information Security Policy, The Data Protection Act,
The Freedom of Information Act etc.
The
post holder shall not, during or after working at The Practices, disclose
confidential information belonging to the company. You have a responsibility to
protect and maintain confidentiality of all information. You must not, except
as authorised or required by law or your duties, reveal any confidential
information.
This
obligation will continue after the termination of this work unless and until
any such information enters the public domain.
