Job summary
Are you looking to work for a past paced, forward thinking and dynamic organisation with patients are the heart of everything we do?
Are you looking for part time hours to suit your lifestyle that offers an attractive benefits package including an NHS Pension + Holiday Bonus Days + Discounts in many outlets with your NHS ID Pass.
Main duties of the job
Your role would be to fulfil efficient call handling and reception duties working as a member of the BARDOC GM Dental Service team. You would be a valued member of the team, integral to the provision of Primary and Urgent Care Services.
About us
BARDOC is a leading organisation with a reputation for innovation, delivering futuristic design across multiple GP Practices throughout Greater Manchester. Being a Community Benefits Society, it works in partnership with Patients and a range of other Service Providers, to deliver high quality Patient focused care to the heart of its local communities.
Our Head Office is located at Moorgate PCC, based in Bury, where we operate a diverse range of 24/7 Healthcare Services across the North East Sector of Greater Manchester covering a wide geographical location encompassing Bolton, Heywood, Middleton, Rochdale, Bury and North Manchester.
Job description
Job responsibilities
To ensure efficient despatch of all calls to appropriate areas, liaising with the Service Manager and Dental Nurses. Call handling for third party contracts. To answer telephone calls from the general public in a courteous, helpful and professional manner.
Job description
Job responsibilities
To ensure efficient despatch of all calls to appropriate areas, liaising with the Service Manager and Dental Nurses. Call handling for third party contracts. To answer telephone calls from the general public in a courteous, helpful and professional manner.
Person Specification
Qualifications
Essential
- Educated to GCSE standard or equivalent
Desirable
- ECDL qualification or equivalent
Experience
Desirable
- Knowledge of the NHS
- Knowledge of out of hours service
- Understanding of confidentiality regulations and protocols
- Understanding of Health and Safety regulations
- Knowledge of local areas / roads
Skills/Personal Qualities
Essential
- Prioritisation skills
- Good communication and interpersonal skills
- Organisational skills
- Ability to adapt to change within the working situation
- Ability to use own initiative
- Ability to work under pressure
- Keyboard skills
- Telephony skills
- Strong commitment to excellent service provision
- Good team worker and ability to work alone
- Enthusiasm and self motivation
- Flexible approach to working hours
- Commitment to personal development
- Smart, tidy appearance
- Honesty and integrity
- Commitment to the principals of equality and diversity
- Showing respect and consideration for the skills of others.
- Basic IT Skills
Person Specification
Qualifications
Essential
- Educated to GCSE standard or equivalent
Desirable
- ECDL qualification or equivalent
Experience
Desirable
- Knowledge of the NHS
- Knowledge of out of hours service
- Understanding of confidentiality regulations and protocols
- Understanding of Health and Safety regulations
- Knowledge of local areas / roads
Skills/Personal Qualities
Essential
- Prioritisation skills
- Good communication and interpersonal skills
- Organisational skills
- Ability to adapt to change within the working situation
- Ability to use own initiative
- Ability to work under pressure
- Keyboard skills
- Telephony skills
- Strong commitment to excellent service provision
- Good team worker and ability to work alone
- Enthusiasm and self motivation
- Flexible approach to working hours
- Commitment to personal development
- Smart, tidy appearance
- Honesty and integrity
- Commitment to the principals of equality and diversity
- Showing respect and consideration for the skills of others.
- Basic IT Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
